DFS Furniture - Sunderland Recensioni 

8220
TrustScore 5 su 5

4,9

3 Hylton Grange, SR5 3HR Sunderland, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff at DFS are amazing! We had been to another branch to look at sofas then came back to Sunderland with our full order prepared and Lauren was incredibly friendly and helpful! We actually manag... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My wife and I visited dfs at Hilton grange on Thursday 27/08/2026. The showroom was well stocked with a good variety of styles, colours and fabrics. As we browsed, a smart young sales assistant said i... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

8K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(8220)

100.319 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Awesome customer service

Diallo (sorry if incorrect spelling) was helpful, he went through everything from care cover to enough space for the delivery. No pushy and asked questions about my family.

8 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Valutata 5 stelle su 5

great service

we were served by a lovely member of staff who was very helpful in finding the satee that we needed and went through all the paper work with ease.

8 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Valutata 5 stelle su 5

Absolutely great

Absolutely great, attentive & informative help from Emma

8 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Emma looked after us today while we…

Emma looked after us today while we were buying the sofas. She was so nice and made the experience great. Such a nice lady, really pleased with what we bought.

7 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thanks for your lovely feedback, we’re glad to hear Emma met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

From start to finish the experience was…

From start to finish the experience was great no pressure just help when I needed it and very professional.

7 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Valutata 5 stelle su 5

Really good experience was well looked…

Really good experience was well looked after by the staff explaining everything as they went along also double checking everything to make sure everything was correct.

7 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Valutata 5 stelle su 5

Neil the salesman was great

Neil the salesman was great, his knowledge of furniture was next to none. he offered us tea of coffee. He went through everything very clearly and understandable.

5 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Valutata 5 stelle su 5

Diallo was so helpful when we arrived…

Diallo was so helpful when we arrived before the shop closing time, nothing was a bother and he even came in to work early the next day so we were able to pick up the furniture at a convenient time for us , so helpful thank you :)

6 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Great thorough explanation of options…

Great thorough explanation of options to make my sofa affordable. Thank you Cadence. Cant wait to relax on my new corner sofa :)

6 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent customer service from start to finish! The girls were absolutely lovely and made us feel welcome from the moment we walked in. They were friendly, knowledgeable, and put us completely at ease without any pressure to buy. They made the whole sofa-buying experience enjoyable and stress-free. We couldn't be happier with the service and would highly recommend them!

6 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Brilliant service from Cadence.

Cadence made our experience great, as very indecisive customers, she took the time to sit with us, listen to what we wanted and answer our questions. We had 2 choices in mind that we were unsure on and after listening to us, pointed out a sofa we had not looked at that checked all of our boxes. So glad we decided to go in store.

6 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Great range of products

Great range of products. Staff very cheerful and knowledgeable.

6 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Went back to purchase another sofa as…

Went back to purchase another sofa as the one we previusly bought two years ago is exemplarary. Bought the same one again for the dining room.
Staff are excellent, polite and attentive.
Very good experience.

5 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Very helpful

Very helpful

5 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello Joan,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Toni at the Sunderland outlet

Toni at the Sunderland outlet was brilliant, explained everything down to how to clean sofa properly I didn't want the chair that came with the package deal,she went and seen someone and got the chair taken of the package result

5 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

I went in to dfs,just to have a look at…

I went in to dfs,just to have a look at sofa's . Staff said good morning and left to let us browse around the store which is the best experience you can have.I went to the salesman NEIL who was excellent when I showed him what I picked. Everything was sorted quick and easy ,delivery is on the way, EXCELLENT SERVICE thank you.

4 agosto 2026
Logo di DFS Furniture - Sunderland

Risposta di DFS Furniture - Sunderland

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

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