Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Leggi di più
L'azienda ha risposto
Made 2 previous visits to look for 2 sofas and ordered swatches. On both occasions staff were very helpful. My last visit was to ask a few questions before making a decision. The sales lady was able... Leggi di più
L'azienda ha risposto
Bob was really helpful and checked measurements carefully to reassure the delivery will go well. He was patient whilst we swapped between colour choices and made the purchase easy, thanks!
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Regno Unito
- 0333 999 9524
4,9
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Amazing Staff at Rugby DFS
The staff at the Rugby store were amazing friendly and exceptionally helpful.
19 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic service by Kate at the Rugby…
Fantastic service by Kate at the Rugby store! Everything was explained and the process was great.
19 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Great experience
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
16 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Maddie helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great experience
17 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Rugby
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Rugby
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Very good Staff and service
5 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Good friendly staff
Good friendly staff
No pressure in buying
Would not let you buy something you didn't want 👍👍
30 gennaio 2026
Risposta di DFS Furniture - Rugby
Hello Mr Thornicroft,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service The member of staff that helped us…
The member of staff that helped us choose our new sofa was extremely knowledgeable and friendly .
We had a very positive experience visiting DFS
11 agosto 2026
Risposta di DFS Furniture - Rugby
Hello Spencer,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Dreadful service . Lost my sofa
Delivery booked for Sunday . Had time slot . Got a call to say the sofa is not on the vehicle and needs to be found . No contact from the warehouse on the Monday . Spoke to zendesk chat . Cannot give me an update . Cannot get a delivery refund . Got to wait up to 3 days for a response and sat on the floor with no sofa . Shocking service .
2 agosto 2026
Risposta di DFS Furniture - Rugby
Good morning,
Thank you for taking the time to share your feedback with us, we are ever so sorry to hear that your delivery failed to go ahead on the weekend. Please rest assured this has been escalated to the relevant delivery centre and an update will be provided as a matter of urgency. We appreciate your patience whilst this matter is investigated internally.
Kind Regards,
Holly M
DFS Customer Support
Sally and Bob were amazing
Sally and Bob were amazing . Both extremely helpful . So happy with our purchase
9 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Rugby
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The lady who served me was very helpful…
The lady who served me was very helpful and well knowledge in her job
9 agosto 2026
Risposta di DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman sales person
The gentleman sales person. Didn’t crowd me,allowed me to look inpeace although was at hand if I had any queries. In fact t all the staff were very friendly too.
8 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Maddie was a great help today
Maddie was a great help today . She acknowledged us when we came in and then left us to look around. She was never far from us if we needed help . She gave great advice and talked us through all the options.
We finally made our minds up and made the purchase . Big thank you to Maddie from the Rugby store.
8 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Maddy was super friendly and heloful re…
Maddy was super friendly and heloful re fabric choice. Also friendly (and patient!) with my granddaughter
5 agosto 2026
Risposta di DFS Furniture - Rugby
Hello Marlow,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Plenty of choice in a well laid out…
Plenty of choice in a well laid out shop. The sales lady was not pushy was was available when required. She was able to answer all of our questions in a pleasant and professional manner, and ordering our choice was a breeze
3 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
It was easy and very efficient the…
It was easy and very efficient the sales person Bob was very thorough and we were very satisfied in
2 agosto 2026
Risposta di DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent
The lady greeted us, asked how she could help,and led us to the sofa we were looking for.
2 agosto 2026
Risposta di DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady in the shop was great
The lady in the shop was great, very informative and knowledgeable.
25 luglio 2026
Risposta di DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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