I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... Leggi di più
L'azienda ha risposto
Hamil was a good salesman in a relaxed way no pressure thorough offered a cofee very good glad payed bit more for recliner and runner so could move them
L'azienda ha risposto
Sales Rep Khan was very engaging and was listening to our requirements and was able to understand our choice of products. He explained all the areas and was very calm in his delivery without any press... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, Regno Unito
- 0333 999 9796
4,9
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
Khan was very efficient and explained…
Khan was very efficient and explained everything in detail.
19 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
New Sofa
Very easy ordering our new sofa, Fasil Karn explained everything and went through the details of ordering and the finance as well.
19 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great customer service
Very well looked after by Mohammed and Adil, particularly Mohammed who was very friendly and helpful in going through the process of buying our new sofa, which we’re very much looking forward to having.
18 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, not pushy and this is the third time weve ordered from this store
17 luglio 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
The store at Gallows Corner was…
The store at Gallows Corner was immaculate spotlessly clean very well displayed goods and the staff was very welcoming very knowledgeable and giving good advice didn’t feel rushed into making a purchase the salesman Khan was second to none on explaining everything to us about the two seater recliner sofa and the payment options very thorough and informative also Faye the manager was excellent overall we had a very pleasant shopping for furniture experience
17 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Romford
Hello Kerry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great sofa selection and staff
Really friendly, helpful, and knowledgeable staff. Great store with wide selection of sofas, attractively laid out. Easy and plentiful parking with 4 hours free parking.
13 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
12 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Mohammed provided excellent service…
Mohammed provided excellent service from start to finish. He was professional, friendly, and attentive to every detail. I would recommend DFS.
11 luglio 2026
Risposta di DFS Furniture - Romford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Romford
Hello Mr Godo,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Romford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Mr & Mrs Jupp review
My wife & I were impressed by the professional & personal touch we received by Nicola.
She made us feel at ease & not pressured into making a hasty decision.
8 luglio 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Romford
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Expert Saleswoman
We had an excellent experience at DFS, thanks to Veronica. She was patient, friendly, and extremely helpful throughout the whole process. She explained everything about the sofa clearly, took her time, and happily repeated anything we didn't understand without making us feel rushed.
Her knowledge, professionalism, and kind attitude made choosing our sofa much easier and more enjoyable. We really appreciated her excellent customer service and would highly recommend asking for Veronica if you visit DFS. Thank you, Veronica!
3 aprile 2026
Risposta di DFS Furniture - Romford
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Veronica met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS team were really helpful and…
DFS team were really helpful and engaging- treating us like people and listening to our needs.
In addition the offer of hot drinks was welcome and recognising our kids and getting hot chocolate for them was nice. No pressure, very relaxed and a great outcome.
We bought the sofa we loved and left happy. Thank you.
5 luglio 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent service & information from Mr…
Excellent service & information from Mr Khan, giving everything in detail of how everything goes & work from placing the order to what to expected on the delivery
5 luglio 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Immediate delivery isn't immediate…
Immediate delivery isn't immediate delivery. More like when we have a slot in a couple of weeks.
28 giugno 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies for the delay in receiving your furniture.
We are really sorry that this has happened. It is very disappointing to hear and not the experience we wish our customers to have.
I have taken a look into your order and can see the store have contacted to advise when you will receive your furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Here’s a shorter
Here’s a shorter, strongly worded review that stays focused on your experience without making claims that could be difficult to substantiate.
Very disappointing experience. We were served by the only experienced colleague in the store, who was constantly distracted by a new colleague and other customers. We were rushed into paying the deposit without being given all the important information.
When we realised this, we asked to cancel the order within the allowed timeframe. The store manager admitted the situation wasn’t our fault and promised to cancel the order and refund the deposit, but nothing was done. Next day Customer Services also promised the manager would call us to apologise and resolve the issue, but more than 24 hours later we have received no call, no refund, and no update.
Once they have your money, customer service seems to disappear. Very disappointing experience, and I would not recommend DFS based on how this situation has been handled.
This company NEVER again
27 giugno 2026
Risposta di DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave this review and for bringing this issue to our attention, your feedback is always appreciated.
First of all I do want to take this opportunity to apologise on behalf of DFS for the experience you have received, I have taken a look into this and I understand this situation must be increasingly frustrating. I can assure you this is not how we like to treat our customers.
This has been raised with the relevant department and please be rest assured we will be in contact with you to resolve this for you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Risposta di DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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