Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Leggi di più
L'azienda ha risposto
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Leggi di più
L'azienda ha risposto
Today I visited DFS store and was warmly greeted by all your staff members with a hello and a smile. I was helped by Samir. He made the experience very personal, helpful, knowledge and answered all my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Regno Unito
- 0333 999 9769
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Risposta di DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Simple and straightforward service
Nina our salesperson at the New Malden branch was lovely; friendly, professional and informative. The whole process of purchasing our sofa was simple and straightforward.
1 agosto 2026
Risposta di DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nina.
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The whole process was easy
The whole process was easy, and the salesman(Mo) who helped me was friendly and helpful. It made buying furniture a really positive experience for me.
30 luglio 2026
Risposta di DFS Furniture - New Malden
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service
Samir was extremely friendly and helpful — made the whole buying process smooth and enjoyable. Will definitely be back!
28 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman was very informed and helpful.
Salesman was very informed. We bought 3 seater sofa. All costs explained clearly including delivery and aftercare package.
10-12 week lead time for delivery - standard for ordered sofas.
29 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Salesman Samir was very knowledgeable…
Salesman Samir was very knowledgeable about the settee's we wanted to buy and was very clear and informative about the settee's, the company and the after services.
Could not be happier with the service we received.
28 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good sales experience
Samir was very helpful to explain the options, was never pushy and great to deal with.
27 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I had researched the sofa online
I had researched the sofa online, but there is nothing better than going to a store and trying it out and seeing it and the salesman was very helpful and not at all pushy, which I like, but very helpful with details of costs etc so it was clear what I was getting and paying for
27 luglio 2026
Risposta di DFS Furniture - New Malden
Hello Simon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Samir was very helpful and very kind…
Samir was very helpful and very kind towards our kids. He made them all hot chocolates while we were deciding on which sofa to get.
When we decided he helped us through the order form and gave us a great experience, he was very friendly, I didn't feel pushed in to any decisions and ultimately I'm happy with my purchase and experience.
25 luglio 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
We had a great experience at the store
We had a great experience at the store. All staff was very friendly and helpful, explained everything about our sofa options and help us with the decision. Thank you to Samir, we have our dream sofa coming soon!
26 luglio 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Staff members were very friendly and…
Staff members were very friendly and helpful. Samir helped us to find the right sofa and bed.
25 luglio 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Samir explained things in detail…
Samir explained things in detail without being pushy. A welcome approach. Courtesy laced with humour is much appreciated. He was knowledgeable about the product and answered our questions fully. We came away from DFS very pleased
24 luglio 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
Was welcoming very helpful and…excellent sevice
Was welcoming very helpful and explained everything.The staff were very good and customer service was excellent.
24 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Customer service
Staff was attentive and understood my requirements whilst providing recommendations.
22 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable. Spent time reviewing all options and offering advice.
22 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
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