Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Leggi di più
L'azienda ha risposto
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
L'azienda ha risposto
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Regno Unito
- 0333 999 9821
4,9
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Well my Mum has very specific needs in…
Well my Mum has very specific needs in light of her poor health. I think we found the absolute best sofa tailored to her needs. The Gentleman that served us was very patient as we did not settle on a sofa until we had tried many. Very polite and professional.
10 maggio 2026
Risposta di DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful staff
9 maggio 2026
Risposta di DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
gentleman who helped answered every…
gentleman who helped answered every question and was excellent. he sealed the sale
4 maggio 2026
Risposta di DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Good customer service
The staff named (Anam) has been professional in dealing with customer and im satisfied.
5 maggio 2026
Risposta di DFS Furniture - Luton
Good afternoon Kazeem,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Luton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Warm welcome no pestered could browse…
Warm welcome no pestered could browse with out hasle. Jo who dealt with our order was very professional and helpful
4 maggio 2026
Risposta di DFS Furniture - Luton
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We were not pestered by staff until we…
We were not pestered by staff until we contacted them and then they were very helpful
3 maggio 2026
Risposta di DFS Furniture - Luton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The staff are friendly and have good…
The staff are friendly and have good customer service.
1 maggio 2026
Risposta di DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
We brought a 2 seater and armchair from…
We brought a 2 seater and armchair from DFS, and this is a very comfortable sofa and we were very pleased with the colour. However when we purchased this the sales assistant Henna, The sales assistant service was ok overall, however we think the DFS staff may need a little more training on service, as our service assistant asked us to leave a good review for commission, which we found not professional. The delivery of the sofas went very well however the delivery people did not set up with chase remotes and left us to figure out how to work them, they are still not working.
6 aprile 2026
Risposta di DFS Furniture - Luton
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
The staff helped us find a sofa bed
The staff helped us find an appropriately sized sofa bed and also informed us of a voucher we were eligible for which saved us £150 on a rug
26 aprile 2026
Risposta di DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Luton
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Luton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Luton
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The salesman was so helpful
The salesman was so helpful. Explained everything. No hard sell either. Just a good shopping experience
18 aprile 2026
Risposta di DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Luton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No pressure to buy
Very relaxed and no pressure to buy, and good to go through all the options
19 aprile 2026
Risposta di DFS Furniture - Luton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great experience
The staff took care of us and were knowledgeable. Great experience overall
18 aprile 2026
Risposta di DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very happy with the way we were treated…
Very happy with the way we were treated in store. Tan came over and we asked about material and cleaning and he recommended various sofa styles. We chose one we liked and the whole experience was great.
18 aprile 2026
Risposta di DFS Furniture - Luton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Tan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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