We received excellent customer service and care from Reece today. Having been on the hunt for sofas for quite some time, his helpful advice and attentiveness were truly second to none. We are incredi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great store in Kettering , Nigel was pleasant , informative and straight to point with all relevant info . Wasn’t pushy , let me and wife discuss options and came back to finish off the order etc . T... Leggi di più
L'azienda ha risposto
The sales advisor Cherise was friendly, helpful & knowledgable. I was offered a hot drink straight away. She explained about the sofa I liked & showed me the colour swatches & sofa dimentions. I didn'... Leggi di più
L'azienda ha risposto
We initially spoke with Nigel who was friendly and knowledgeable about the settee we were looking at. Don was particularly helpful too and when we wrnt to place the order James assisted us offering a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Regno Unito
- 0333 999 9840
4,9
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DFS Furniture - Kettering
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The customer service was excellent in…
The customer service was excellent in DFS at Kettering , A member of staff called Reece was especially very helpful and answered all my questions .
12 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Easy process
James who take us through the process of buying my sofa, he explained everything in a simple but very understandable. It only takes 20 mins to complete my purchase and everything went so well.
12 aprile 2026
Risposta di DFS Furniture - Kettering
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Kettering
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Dfs surprised me
Dfs surprised me. Classy looking products. Staff that are informative without being pushy or irritating. Prices competitive.
9 aprile 2026
Risposta di DFS Furniture - Kettering
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Nigel is a lovely sales guy
Nigel is a lovely sales guy, friendly and informative but not pushy. My only negative is the high price for delivery and installation.
8 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Knowledgable sales man
8 aprile 2026
Risposta di DFS Furniture - Kettering
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Salesman was very friendly and…
Salesman was very friendly and knowledgable, he found me exactly what I was looking for. We took out finance which was a quick and easy process.
8 aprile 2026
Risposta di DFS Furniture - Kettering
Good morning Tracey,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Kettering
Good afternoon Geraldine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Nigel - A Credit To The Kettering Store
Nigel, is a great salesman. He saw us enter the store, we knew what we wanted & he left us to look without 'pouncing' on us as soon as we walked through the door. I used to work in sales & I spotted immediately by the questions he was asking & how he was asking them, that he was trying to identify our needs/wants etc & he gave us all the features of the chairs we were looking at & straightaway realised what would & would not be a BENEFIT to us. So many 'pushy' sales people do not listen to what the customers wants & needs are, so all the gadgets & latest features in the world are no good for the customer, if they are no benefit to them. Nigel was excellent at demonstrating his articulate skills to obtain the information he needed from us, so we could make an informed choice. He showed us an alternative & left us to decide, which we did. Nigel also did a cracking job at 'upselling' us a rug & 2 cushions!! I have to hand it to him, he's good! We did actually NEED the rug & cushions so everyone was happy. His product knowledge base is current & extensive. Nigel is a credit to the Kettering store.😊
7 aprile 2026
Risposta di DFS Furniture - Kettering
Good afternoon Andy,
We're really grateful you shared this amazing 5* review. We are glad to hear that Nigel helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic staff, fantastic service
Fantastic staff, very knowledgeable and put the customer at the front of everything they do.
6 aprile 2026
Risposta di DFS Furniture - Kettering
Good morning Jack,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Kettering
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Attentive ,approachable ,honest and…
Attentive ,approachable ,honest and friendly staff.
4 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Every good customer services very good…
Every good customer services very good and we got what we wanted
4 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful member of staff (Reece)
Very helpful member of staff (Reece). Friendly and explained everything well. Took time for us to make the right decision when making a considered purchase. Nice atmosphere in the store.
4 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpfull Staff
Staff were very helpful and done well. very polite and not overpowering and approached at the correct time. no hassle.
4 aprile 2026
Risposta di DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Kettering
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful sales assistant
Very helpful sales assistant. We were in a rush but he was very accommodating, with us and our three children.
8 febbraio 2026
Risposta di DFS Furniture - Kettering
Good Morning,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.