DFS Furniture - Ipswich Recensioni 

4372
TrustScore 5 su 5

4,9

James Bennett Ave, Futura Park 1, IP3 9SP Ipswich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Meeting Mark from Ipswich was such a breath of fresh air which is very unusual for customer service these days. Marks customer service was impeccable. Mark was incredibly profess... Leggi di più

Valutata 5 stelle su 5

We went to the Ipswich store to just have a look at some sofas the first staff member greeted us but weirdly never got up to greet us. We had a short look around then Alex came out and couldn’t be a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

  • James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, Regno Unito

  • 0333 999 9847

4,9

Eccellente

TrustScore 5 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(4372)

99.521 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Extremely happy with the sales staff

Extremely happy with the knowledge and information we received from the sales person. Very pleased to not feel put under pressure. A very good experience.

7 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

New sofa plus coffee included

A very pleasant way to buy a new sofa,Julia in the Ipswich showroom was extremely helpful and answered all our questions. She was very professional, not at all pushy and spent a lot of time and effort to help us make a decision.All in all first class service.

8 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hello John,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Excellent customer service by Lisa and Tina…

Lisa and Tina were simply fabulous when we popped in last Tuesday. We had seen the sofa we liked online and when to view it in store. We dealt with Lisa initially and she ran through all the options with us. There were no pushy sales person techniques used, we knew what we wanted and she helped us with it. We didn’t make a purchase that day as we needed to measure up so I said I would pop back on Sunday, 7th June, which we do. We’d planned the sofa, chosen the colour and were very pleased with the whole process. I’d totally recommend my DFS to my friends and family. Thank you, the cup of tea was a lovely touch too!

7 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hello Susan,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Great

Great, friendly, knowledgable staff

8 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hello Rob,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Tina from the DFS Ipswich store was…

Tina from the DFS Ipswich store was extremely helpful and answered all our questions and explained the care package very well

8 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hello Denise,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Excellent choice of sofas

Excellent choice of sofas. Very knowledgeable and helpful staff.

7 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

Great experience with Tina

Great experience with Tina. On Wednesday we had initial conversations and everything was emailed over. We returned today to purchase the sofa and specifically found Tina. The whole experience was relaxed, informative and she answered all of our questions. The best thing - was the brutal honesty when we were trying to decide what would work for our family and our household.

Really enjoyed making this purchase.

7 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hellot Katie,

It is really appreciated that you took the time out to share your kind words. We are glad to hear Tina helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Wonderful service

Well we saw the sofa we loved instantly but the guy, Ross, the customer consultant was fantastic!
Extremely thorough and knowledgeable 10 out of 10

6 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Marc was very polite and professional

Marc was very polite and professional, a credit to you

6 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Wonderful friendly staff

Wonderful friendly, helpful staff. Able to choose without pressure. Looking forward to my purchase arriving in September.

30 maggio 2026
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Risposta di DFS Furniture - Ipswich

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Brilliant sales people

Brilliant sales people, was given plenty of great options 10/10

5 giugno 2026
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Risposta di DFS Furniture - Ipswich

Hello Steven,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

lovely lady …

We had a lovely lady who was answering all our questions, we knew what we wanted but unfortunately didn’t do what we had in mind. After a lot of questions to this poor lovely lady , she show us a few options and the first few didn’t fit the bill until we show us one in particular. She went above and beyond with service telling us about the sofa. How it works how we can change parts to make it our own and move sections to fit our room. She was very professional in every aspect. Would happily go back to be serviced by this lady.

3 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Excellent service from start to finish!

Excellent service from start to finish. Greeted on arrival and left to browse the store. Any questions were answered first time and without hesitation. The order was placed with Tina who is an asset to DFS. Tina was friendly, polite, helpful and gave a brilliant level of service. Having worked within a service industry I would have her on my team any day of the week.
If the delivery is as efficient then it will be a 100% across the board.

3 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

Very helpfull member of staff

Very helpfull member of staff, who explained everything in a polite professional manner.

2 giugno 2026
Logo di DFS Furniture - Ipswich

Risposta di DFS Furniture - Ipswich

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

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