We were attended to by a helpful, polite and friendly member of staff at DFS Giltbrook who dealt with our purchase quickly and efficiently. Very pleased with our purchase and are looking forward to it... Leggi di più
Sede
Cambia sedeIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Scopri cosa dicono le persone
We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... Leggi di più
L'azienda ha risposto
Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I wa... Leggi di più
L'azienda ha risposto
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Regno Unito
- 0333 999 9777
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Really helpful and friendly staff that…
Really helpful and friendly staff that made it very easy
23 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
New Sofa from a Lovely Store!
We had a wonderful experience yesterday with the wonderful Matt at the Nottingham store picking out our new sofa! The process was friendly, quick and easy. Thank you!
21 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
My visit was really easy and…
My visit was really easy and comfortable the assistant was really friendly and helpful would definitely recommend dfs at Holbrook and the assistant I had.
21 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kinds Regards,
Vanessa
DFS Customer Support
Excellent service and product on…
Excellent service and product on express delivery got it in 5 days.
14 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful. Very good customer service; they discussed options; colours and different options for the sofa legs.
Discussed the guarantee and additional upgrades to the guarantee.
The only disappointment was that the sofas do not come with cushions as one would expect.
20 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful member of staff
20 giugno 2026
Risposta di DFS Furniture - Giltbrook
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Good and friendly service
Good and friendly service. We knew what we wanted but not in the correct size so assisted to finding an alternative.
20 giugno 2026
Risposta di DFS Furniture - Giltbrook
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Made to feel comfortable and explained…
Made to feel comfortable and explained everything about the product and what will happen next
18 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman Matt
Salesman Matt, left us alone while we looked around, and only after we'd spent a bit of time looking at the settee we liked, did he approach and ask if we was ok, we told him we were looking and deciding, so he left us alone a bit longer, then when we was ready, he came to offer us information about the settee we was looking at, after fetching us a coffee, we said yes we're interested, he was not pushy at all, told us all the options, explained about the extra cover we could take out, but never once did we feel like it was a hard sell... So overall very happy with our experience, pleased with our purchase, and once again DFS, has met our needs.
18 giugno 2026
Risposta di DFS Furniture - Giltbrook
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Matt met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service very helpful
Great customer service very helpful
Especially Bob
15 giugno 2026
Risposta di DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The friendly member of Staff his name…Bob
The friendly member of Staff his name was Bob...he was really helpful
17 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady who helped was lovely …
The lady who helped was lovely so polite took all round show room asking us what style very friendly she knows her job
17 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Becci was lovely so helpful and made us…
Becci was lovely so helpful and made us feel so comfortable ! It was nice to not feel rushed and taken through it all with so much detail
16 giugno 2026
Risposta di DFS Furniture - Giltbrook
Good Afternoon,
We are really happy that Becci met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Charlotte was brilliant, nothing was too much trouble, she explained the whole process in detail and even stayed behind after her shift had ended to make sure we were satisfied with everything. Amazing customer service.
15 giugno 2026
Risposta di DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Charlotte met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service
The salesman Matt, was extremely professional, knowledgeable and polite. He never rushed us at all even though we did take some time to decide our purchase. We do have one suggestion, it would be fantastic if other stores (ie Grantham where we live) could hold just one of each style of dining chairs to negate the need to take a two hour round trip to Nottingham.
15 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Bob the sales man at the ikea dfs store…
Bob the sales man at the ikea dfs store was excellent. Not pushy. As an experienced salesman I can say give me more salesmen like bob true gent👌
Bit older. Maybe reads the room instead of rushing in as youngsters learning the trade. Well done.
15 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Dee was wonderful and explained…
Dee was wonderful and explained everything in detail. I can’t wait for the new sofa to arrive
14 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer to DFS and agwin…
Returning customer to DFS and again really pleased with customer service today. Lovely saleswoman at Giltbrook, Notts. Took time to listen to our very specific needs and found us exactly what we wanted. Could not have been more helpful. Thanks Becky xx
15 giugno 2026
Risposta di DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
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