DFS Furniture - Giltbrook Recensioni 

5243
TrustScore 5 su 5

4,9

Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Customer service was excellent. Tom was very helpful and knowledgeable and helped my mum make a very solid decision about the sofa bed she wanted. He explained everything to her, including me so I wa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing service from Rachel, really helpful friendly, can’t wait for my new sofa to arrive Thanks for the great service Rachel will definitely recommend you to friends & family x

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

  • Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Regno Unito

  • 0333 999 9777

4,9

Eccellente

TrustScore 5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(5243)

94.712 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing staff and great customer…

Amazing staff and great customer service. I felt like I got all the information I needed and I was really impressed with everything.

12 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Excellent Service

Excellent service from Matt (Mathew) @ the Giltbrook Store . He managed to get the scatter cushions made for us in a more suitable colour for our colour scheme. One set came in the wrong colour but this was soon rectified.
Thankyou so much

4 maggio 2026
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Risposta di DFS Furniture - Giltbrook

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

The staff were very helpful and…

The staff were very helpful and explained all information properly

12 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you for your positive review.

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Great customer service

Great customer service, no pressure just listened

11 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

The staff and variety of products was…

The staff and variety of products was 1st class.Rachell was above and beyond with her knowledge of the products.

11 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello Bernard,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Not being chased around the shop by…

Not being chased around the shop by sales people ,left to browse at our own pace

10 luglio 2026
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Risposta di DFS Furniture - Giltbrook

Hello Mark,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Excellent service, perfect products

Welcoming, attentive service without being overpowering or off-putting. Allowed us to take our time with choosing without being bothered and when we were ready, made the whole process straight-forward and easy. Tried a few stores before DFS but found what was needed here.

8 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Valutata 5 stelle su 5

Matt was superb

Matt was superb
That’s all I can say

8 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello Jenny,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Valutata 1 stelle su 5

I'm still waiting for my purchase

I'm still waiting for my purchase. And it's day 8.

1 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hi Ibiene,

Thank you for your review today. Whilst the items you have ordered are ready for quick delivery, this does depend on the couriers availability and the dates in your area. We can confirm delivery has now been arranged for next week.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

We were treated with extreme…

We were treated with extreme professionalism. No pushy sales, help and advise was so genuine. Becky was so helpful and professional. She was extremely friendly in all aspects of th sale.

6 luglio 2026
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Risposta di DFS Furniture - Giltbrook

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Buying the furniture was made easier…

Buying the furniture was made easier because of the knowledge and information provided by the sales person

5 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Valutata 5 stelle su 5

You made our day possible

Excellent service provided to us by Rebecca.She went extra miles to make us comfortable and and go through all the materials provided until we got the best fabric.
Rebecca made our day easy and enjoyable…..with tangible results.
We will surely visit dfs again for the best service

5 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rebecca met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valutata 5 stelle su 5

My wife and I were looking for a 2…

My wife and I were looking for a 2 seater sofa. The showroom was quite large with a wide variety of furniture. After a few minutes, an advisor, P71 - Bob approached us and soon put us at our ease. He was very knowledgeable about their furniture, payment and delivery options and it was a pleasure talking to him.

3 luglio 2026
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Risposta di DFS Furniture - Giltbrook

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bob.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Credit to DFS

We came back to DFS due to the service we had previously & how easy the purchase process is around the 0% interest payments', although Kelly was first class & a great credit to DFS, therefore making the purchase on this occasion even better, very knowledgeable.

4 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

The sales person was amazing answered…

The sales person was amazing answered all my questions and gave me exactly what I wanted

4 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

Thank you for sharing your lovely review with us.

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Customer service -( excellent service…

Customer service -( excellent service by Becky)
Products and quality
Ambience of the showroom
0% credit

4 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

At DFS

At DFS, we went there to look at mattresses. And expected to spend all day looking all over at them to be honest. But as we layed on every mattress in DFS we found the one within 40 mins. We wasn't pressured by any sales people which for us fantastic as we hate it, and when we was ready we went to ask a sales person a few questions about our sleeping styles and he said we had picked a good one for that. And further more we looked at the reviews and since I have fibromyalgia it was a particularly good one for helping with that too. So a really good day picking a mattress at a decent price, a Rylee Pillowtop at £699 fabulous we cant wait till we get it.

3 luglio 2026
Logo di DFS Furniture - Giltbrook

Risposta di DFS Furniture - Giltbrook

Hello Anetha,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

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