We’ve used DFS on a number of occasions always found the service excellent and the sofas that we bought in the past have always been been of good quality the after sales is also good when needed the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had a great experience at DFS Enfield. Saiful Alam was extremely helpful, friendly and professional throughout our visit. He took the time to explain everything clearly, answered all of our que... Leggi di più
L'azienda ha risposto
From the moment l entered the shop, the introduction was warm & welcoming. I was given an opportunity to browse freely & was not made to feel as if l was intruding when l proceeded to ask my numerous... Leggi di più
L'azienda ha risposto
Molly at the Enfield DFS was a really lovely person. She was kind and friendly and answered all our questions with ease. She spoke about the product we were purchasing and although offered us other... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Great Cambridge Road, EN1 1UJ, London, Regno Unito
- 0333 999 9783
4,9
Eccellente
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service
The customer service I received from Lisa was impeccable. She was very friendly and explained everything in great detail.
24 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Poor service
Mother and I went into the store over a week for just a quote and only to be pressured to place an order part deposit payment and rest on finance. Less than 24hrs we declined the finance with the finance company and they confirmed it cancelled. Also we went into store for our deposit refund and the staffs playing delayed tactics in giving back my refund. Still till date we are still waiting for our refund. Instead, they keep ringing us still playing ignorant and trying to force the sale. We need the store manager to contact us asap otherwise we would have to take up on legal action.
18 maggio 2026
Non scritta su invito
Risposta di DFS Furniture - Enfield
Good afternoon Aneke,
Thank you for taking the time to share your review with us, we are ever so sorry to hear you felt pressured to place an order and have now decided to cancel the finance agreement.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Made me feel very welcome even offered me a lovely cup of tea ☕ thanks.I found it quite a pleasant experience…
I found it quite a pleasant experience in the beginning of being shown everything that was useful in the item that I was interested in with good knowledge of the sofa that I was interested in. The service was excellent and they were very polite and helpful in the explaining the full details of what I was buying, so thanks for your lovely cooperation and i would recommend DFS to those that are interested in what they were buying +I'd like to thank a Aysel Dogan the salesperson for making my visit a lovely experience cheers bye
26 maggio 2026
Risposta di DFS Furniture - Enfield
Hello Robert,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello Karis,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello Kim,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Enjoyable purchase
We had an enjoyable visit to the store and appreciated the friendly assistance from Aysel. She was very helpful and made the process smooth and pleasant. Without any pressure, we decided to choose some extra options, which made our shopping experience even better. Overall, a great and stress-free visit. Highly recommended!
25 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent Service and Experience
We were welcomed, given plenty of help and well supported through the purchase process.
25 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
staff was very nice friendly.
18 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
This is my fourth purchase
This is my fourth purchase. Sale people are always polite and they do not push you. They give you time to think which is most important for me. I love DFS Furniture is nice and modern and comfotable.
25 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We brought our sofa here and Nihat was…
We brought our sofa here and Nihat was very kind and patient! he was easy to talk to and super helpful.
25 maggio 2026
Risposta di DFS Furniture - Enfield
Hello Ibrahim,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello Maria,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Peaceful experience
Staff was extremely friendly and most important gave us time and space to choose what we wanted. Others places we visited had staff following us around the store which was kind of intimidating; however, here at DFS the staff politely waited until they knew we were ready before approaching us. In addition, they answered all our questions promptly and explained everything simply and politely.
24 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Welcoming showroom and staff .
Welcoming showroom and staff .
The salesman was very helpful and went to a lot of trouble to make sure my son purchased what he wanted .
22 maggio 2026
Risposta di DFS Furniture - Enfield
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Great staff quick and thorough process
20 maggio 2026
Risposta di DFS Furniture - Enfield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Enfield
Hello Elona,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Enfield
Good morning Robert,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Delivery information is not clear
Delivery information is not clear. Even after requesting a reschedule, there was no proper response. Because of this, I am struggling to manage my duty schedule. Our house is very far away, and it takes nearly 4 hours to travel. Every day I keep worrying about which day is selected for delivery. Please improve communication and provide proper delivery updates.
11 maggio 2026
Risposta di DFS Furniture - Enfield
HI Shoji,
We are really sorry to hear the concerns you have raised in relation to your delivery. Looking into your order we are able to see this is one of our delivery couriers who will contact you directly to arrange delivery. Once a delivery has been accepted they will provide an estimated time frame for delivery to you.
Kind Regards,
Vanessa
DFS Customer Support
Lisa was amazing throughout
Lisa was amazing throughout, she greeted us and ask if we know what we looking for.. the sofa set we selected online didn’t look great so she suggested her few more options according to our needs and how we can build it accordingly..
Her suggestions was great..
17 maggio 2026
Risposta di DFS Furniture - Enfield
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Lisa met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.