DFS Furniture - Droitwich Recensioni 4239

TrustScore 5 su 5

4,9

Kidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My husband and I were looking for a sofa as we recently moved to a new house. The sales assistant, Paisley, was welcoming, knowledgeable about the sofa and covered the terms and conditions as well as... Leggi di più

Valutata 5 stelle su 5

Lee was really knowledgeable and talked us through everything we needed to know. He gave us plenty of space and we did not feel pressurised into a sale at all. Lee is very personable, cheerful and a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Warm, professional reception. Michelle and Lee (two separate visits) were very knowledgeable about all the different sofa shapes/sizes, what would fit etc. Insurance for leather protection was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff at the Droitwich store were very helpful. Provided all necessary information and explained in simple terms. Offered advice and suitable options based on our criteria. A very good service ove... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

  • Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, Regno Unito

  • 0333 999 9742

4,9

Eccellente

TrustScore 5 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Great experience

My husband and I were looking for a sofa as we recently moved to a new house. The sales assistant, Paisley, was welcoming, knowledgeable about the sofa and covered the terms and conditions as well as the care for the sofa. She offered my husband and I a drink which was a lovely touch and she let us have a look around before deciding and ordering a sofa.

30 maggio 2026
Valutata 5 stelle su 5

Fantastic customer service both times…

Fantastic customer service both times we went to DFS

30 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Great service.

Lee was really knowledgeable and talked us through everything we needed to know. He gave us plenty of space and we did not feel pressurised into a sale at all.
Lee is very personable, cheerful and a credit to the company.

29 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lee.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Great experience and customer service

Jas and the team were well informed and courteous, making purchase of our new sofa a 10/10 experience. Would absolutely recommend purchasing your new sofa from Droitwich DFS.

27 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 4 stelle su 5

Lovely helpful staff

Lovely helpful staff. Very knowledgeable and not pushy.

25 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Friendly informative staff

Friendly informative staff, gave all the options and explained everything . Great service

25 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Absolutely fantastic service from staff…

Absolutely fantastic service from staff at DFS Droitwich today!! Jas was very patient and informative, his professionalism and expertise were second to none. The selection of sofas on display was plentiful and impressive, the ambience of the store was relaxing and comfortable, all in all a very pleasant experience whilst placing our order. A big thank you to Jas and the team at Droitwich for the warm welcome.

25 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello Chris,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Extremely helpful

Extremely helpful. Helped find exactly what we were looking for. Explained everything in full detail. Would highly recommend.

25 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Great experience

Great experience from start to finish

25 agosto 2025
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello Niall,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Knowledgable and friendly

Knowledgable, processional and friendly advice. Highly recommend speaking to Jas for solid guidance on any sofas to suit.

24 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Amanda was amazing at DFS droitwich

Amanda was amazing at DFS droitwich. Highly recommend. Excellent all round.

23 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for your lovely feedback.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Friendly service

Amanda was approachable,professional but also relaxed and friendly she made sure I understood everything and explained all the products with overselling I didn't feel pressured in any way.

23 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 4 stelle su 5

Friendly but not pushy staff

Friendly but not pushy staff
Sofa more expensive once delivery & care kit added which should be part of price on shop floor in my opinion
Good choice of sofas

16 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Very friendly and professional team

Very friendly and professional team. Advised on all I needed to take good care of my new sofa
Would recommend

22 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Store and staff great.

The staff at the Droitwich store were very helpful. Provided all necessary information and explained in simple terms. Offered advice and suitable options based on our criteria. A very good service overall.

20 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Relaxed atmosphere

Relaxed atmosphere, and staff.

21 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Amanda was very helpful from the moment…

Amanda was very helpful from the moment I walked in the shop. Gave me some good advice and all welcomed. Overall a good shopping experience

21 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Valutata 4 stelle su 5

Purchase on a Monday

Quick service once I found someone to serve me. Also assisted by the fact that I knew what I wanted, so was not having a sales pitch on every item in the shop. Staff were polite and helpful. I wasn't consulted on delivery options. Just quoted and paid for the highest. Hence the drop of a star.

12 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Good Afternoon,

Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.

Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.

We do apologise for the experience you have received when placing the order, we do apologise if the delivery charge was not mentioned as this is very disappointing to hear.

Kind Regards,

Jordan
DFS Central Customer Support

Valutata 5 stelle su 5

Staff was very helpful

Staff was very helpful, and took time to answer any questions we had, plus made us very welcome 🤗

15 maggio 2026
Logo di DFS Furniture - Droitwich

Risposta di DFS Furniture - Droitwich

Good morning Maureen,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

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