Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... Leggi di più
L'azienda ha risposto
What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... Leggi di più
L'azienda ha risposto
Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel Pressured into buying something unsuitable for our needs..
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Regno Unito
- 0333 999 9773
4,9
Eccellente
7K recensioni
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Le persone hanno visualizzato anche
Risposta di DFS Furniture - Croydon
Hello Nicola,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales lady was very informative and…
The sales lady was very informative and relaxed no hard sell which is nice, enjoyable experience
7 giugno 2026
Risposta di DFS Furniture - Croydon
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Risposta di DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent non pushy customer service style.
The lady that advised me (Hanifah) at Croydon Valley Park last weekend was very polite, informative and professional. She had a great non pushy customer service style, and was very helpful, and really pleasant. I came back this weekend specifically because of Hanifah, and also the pleasant non pushy customer service style that this store applies generally, as I have been in several times before and never been under pressure from staff, but welcomed politely and I knew that if I needed help the staff were there. Your competitors are way off in comparison, so despite seeing alternative options that is why I came back to you. Don’t change, it’s a great style. Thank you.
6 giugno 2026
Risposta di DFS Furniture - Croydon
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
poblu was really good and helpful
poblu was really good and helpful. he recommended everything I need to reach my satisfaction. thank you
4 giugno 2026
Risposta di DFS Furniture - Croydon
Hello Karim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I meet Peter and he was nice answered…
I meet Peter and he was nice answered all My questions nicely and satisfied with the service so I have to buy.
3 giugno 2026
Risposta di DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Croydon
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
So call the sofa 1/2 is twisted making…
So call the sofa 1/2 is twisted making loads of noise they’ve been up three times and trying to say currency for 15 years and it’s still not right. I’m having to go down to the DFS warehouse to confront them today. I’ve got the right arm they are they abuse my mental health and made me ill.
3 giugno 2026
Non scritta su invito
Risposta di DFS Furniture - Croydon
Good Afternoon Matthew,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I am really sorry to hear the experience you have received, it is really disappointing to hear this and I can assure you it's not how we like to treat our customers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Rung us to say they were on there way…
Rung us to say they were on there way to us.where very good with putting our furniture together where we wanted it. Very friendly and polite.
4 gennaio 2026
Risposta di DFS Furniture - Croydon
Hello John,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great support and service from Peter
Great support and service from Peter. He was excellent with his approach.
2 giugno 2026
Risposta di DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Risposta di DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Absolutely amazing experience from Kush…
Absolutely amazing experience from Kush today at Purley way branch. He knew exactly what I needed and wanted. So personable and helped me lots. That young man will go far!
1 giugno 2026
Risposta di DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really great customer service.
Really great customer service.
The salesman name was Kushal who was very friendly and helpful.
He explained everything that we needed to know.
10/10
31 maggio 2026
Risposta di DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Spoke to Joy Sales assistant he was…
Spoke to Joy Sales assistant he was very helpful, explained things fully, Spoke to him again today to explain change of sizes he gave quite a bit of information so i was happy tp place the order,
31 maggio 2026
Risposta di DFS Furniture - Croydon
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Joy in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
I found the lady was really helpful she…
I found the lady was really helpful she went through the breakdown of everything what colour we could choose from what fabric weather foam or fibre was good for us she offered drinks more then once overall we was very satisfied with are experience i would give her a 10/10 very lovely person who makes u feel comfortable with your choice
30 maggio 2026
Risposta di DFS Furniture - Croydon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
We were welcomed and treated very…
We were welcomed and treated very nicely .
The salesman was honest and extremely helpful.
30 maggio 2026
Risposta di DFS Furniture - Croydon
Good Afternoon,,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience shopping at dfs Croydon. The sales advisor was really helpful and patient. She gave us plenty of space to browse and test out different models. When it came to place the order, everything was explained clearly. Excellent customer service.
30 maggio 2026
Risposta di DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Positive sales experience at DFS
The sales assistants were attentive and helpful. They were able to answer any questions we had. We appreciated how they took the time to check the order was correct on multiple occasions. This attention to detail is important and hopefully means there will be no hiccups at a later stage. We had our young son with us and the sales assistants were very accommodating of this. The true test will obviously be in the delivery and quality of the furniture but it was an efficient and friendly sale.
30 maggio 2026
Risposta di DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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