I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... Leggi di più
L'azienda ha risposto
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... Leggi di più
L'azienda ha risposto
Great customer service from the whole team, especially Eliza. Very informative and helpful with the sale. Products are good quality as well.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Regno Unito
- 0333 999 9756
4,9
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very good very good very good very good…
Very good very good very good very good very good
19 aprile 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great experience
Great experience, staff do not bug you as you walk around, they greet you and leave you to it untill you want help which is great as you are not followed around the whole store feelin pressured. Gave options on a sofa that i did not know they could do and that what i actually wanted.
9 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really good experience friendly and…
Really good experience friendly and attentive service would recommend thank you
8 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
To explain how to deal with items to…
To explain how to deal with items to purchase to keep save.
28 febbraio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great product range and Will in the…
Great product range and Will in the Coventry Alvis store was very knowledgeable and helpful
5 maggio 2026
Risposta di DFS Furniture - Coventry
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We were served by Navleen who gave us…
We were served by Navleen who gave us great customer service and interaction, there was no hard sell and various options to choose from. Overall very good experience.
4 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive approach able realistic in…
Positive approach able realistic in price and quality was polite and helpful in what I required not the heavy sell
4 maggio 2026
Risposta di DFS Furniture - Coventry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mr Akeel Khan was very polite and kind.
Mr Akeel Khan was very polite and kind.
He had in depth knowledge of all the products. He was able to explain the pros and cons of each product we chose.
Really appreciate all the help.
4 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Coventry
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Coventry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Comfortable experience
Was made to feel comfortable and not pressured into buying. Everything explained in detail. Had issues with previous aftercare hoping the aftercare will be different from DFS.
3 maggio 2026
Risposta di DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Came to buy a couple of beds was warmly…
Came to buy a couple of beds was warmly welcomed by Darren who went through a range of beds and mattresses and gave me a great deal thankyou
2 maggio 2026
Risposta di DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great buying experience so far
Great buying experience so far. The customer service has been helpful and responsive, making the process smooth and easy. Looking forward to receiving the sofa!
30 aprile 2026
Risposta di DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Aliza is the person who spoke with us…
Aliza is the person who spoke with us very politely and was very well explaining according to our needs.
24 aprile 2026
Risposta di DFS Furniture - Coventry
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Aliza. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Amazing service
Amazing service from Harveen, friendly and knowledgeable. Everything was explained in great detail. Would definitely recommend
22 aprile 2026
Risposta di DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Treated with care.
Treated with care.
Discussed options, measurements, colour schemes, even took samples outside to see them in a different light.
Great service at Coventry.
29 aprile 2026
Risposta di DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Couldn’t fault our experience at all…
Couldn’t fault our experience at all very welcoming no pushy sales you just approach the sales people in the shop for more information ordered a lovely rise and recliner for my husband who is disabled and they couldn’t help enough staff and service was fantastic well done 👍🏻 customer service great the young lady that served us was lovely very knowledgeable and patient with us and the manager at Coventry store was very very helpful we definitely brought from them and would do again .👏👏
29 aprile 2026
Risposta di DFS Furniture - Coventry
Good morning Diane,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Excellent customer service didn't feel…
Excellent customer service didn't feel harassed as some shops near did, answered all questions and made us feel very relaxed and comfortable
29 aprile 2026
Risposta di DFS Furniture - Coventry
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Everything was explained in great…
Everything was explained in great detail not too pushy answered all my questions. Great service
29 aprile 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
We visited the Coventry store and we…
We visited the Coventry store and we received excellent service from Darren and Maz, both were very knowledgeable patient and helpful while we were making our decision on the sofa’s we’ve purchased … the coffee is excellent too !!
29 aprile 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.