I came here with my mum to find me a sofa bed which had to fit some pretty specific requirements. I believe the member of staff who helped us out was Darren, and he was an absolute delight. He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The young lady who served us couldn't have been more helpful. She was excellent she was there to answer our questions before we sat down and made our transaction with her but never hassled us. Wond... Leggi di più
L'azienda ha risposto
The staff member was lovely and professional, gave great advice, and offered helpful suggestions that made it easy for us to decide. She really knows the materials well and how to handle them properly... Leggi di più
L'azienda ha risposto
Great customer service from the whole team, especially Eliza. Very informative and helpful with the sale. Products are good quality as well.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, Regno Unito
- 0333 999 9756
4,9
Eccellente
4K recensioni
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Le persone hanno visualizzato anche
Very friendly and helpful service
Options were explained. Time taken to make sure we were happy with what we were buying and the finance options. Very friendly helpful service. No pressure was applied on us
25 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great sales people didn't hasle left to…
Great sales people didn't hasle left to look round till read for assistance then couldn't be more helpful
25 maggio 2026
Risposta di DFS Furniture - Coventry
Hello Jacqueline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Overall
Overall, I was very satisfied with the service and would happily recommend DFS to others based on my experience.
25 maggio 2026
Risposta di DFS Furniture - Coventry
Hello Maz,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great shopping experience
Great shopping experience. No pressure sales or pushy salesmen. Will was helpful, knowledgeable and took time to explain everything.
Huge range of sofas on offer. Took advantage of the sale and extra discount. Really pleased with our purchase.
25 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very officiant & helpful
24 maggio 2026
Risposta di DFS Furniture - Coventry
Hello Marcus,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly staff
Very helpful and friendly staff
Made entire process easy to understand and a very pleasant experience
23 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Smooth and Pleasant Experience at DFS Coventry
Today we ordered two sofas from DFS and had a wonderful experience throughout the process. The store manager personally assisted us and explained all the sofa features, available options, and customisations very patiently and clearly, which really helped us make the right choice for our home.
We truly appreciated the professionalism, friendly approach, and the time taken to answer all our questions without rushing us. Overall, it was a smooth and comfortable buying experience. Thank you to the DFS Coventry team for the excellent customer service!
20 maggio 2026
Risposta di DFS Furniture - Coventry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I was served by Will
I was served by Will. I have been in several local shops but I felt pressured to buy there. Will was different, knowledgeable but left me to browse on my own although he was there as soon as I was ready to order. He explained everything very well and was very affable and friendly.
20 maggio 2026
Risposta di DFS Furniture - Coventry
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Amazing
Customer Service was fab and Steve was brilliant, very friendly and attentive. 5 stars.
20 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Risposta di DFS Furniture - Coventry
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The salesman was so helpful
The salesman was so helpful, friendly and more importantly knowledgeable. He made our experience easy.
17 maggio 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Very helpful. I had seen a young lady salesperson a few times and was always helpful and patient.
Very helpful and have me lots of information. I had been into the store a few times as I could not decide on the colour I wanted.
16 maggio 2026
Risposta di DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Wide range of products. Staff were very knowledgeable, friendly and welcoming - no pushy sales talk. Excellent customer service - would definitely recommend to friends and family!
16 maggio 2026
Risposta di DFS Furniture - Coventry
Good afternoon,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Verry helpful
9 maggio 2026
Risposta di DFS Furniture - Coventry
Good morning Sonia,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Please avoid this store
Please avoid this store! I was told it would only be 6 weeks for delivery so I delayed ordering my sofa. Went to order it 3-4 weeks later to be told it’s always been 11-12 weeks for delivery and I was the second person to call customer service to complain today about being lied to. The staff are apparently always told it’s 11 weeks so they probably lied to try and get me to order but it backfired as I had to wait for my flooring to be done. I’ve now got to find a venue for a birthday party which I’ll have to pay for as I won’t have the sofas I’ve just spent £2000 on! I need to buy another soda for another room in the house and will definitely be going elsewhere
16 maggio 2026
Non scritta su invito
Risposta di DFS Furniture - Coventry
Good morning Louise,
Thank you for taking the time to leave us your review. We do appreciate any feedback. We are so sorry to hear you are awaiting delivery of the furniture as I can appreciate your frustration.
To confirm it does state the following in the product description for the sofa you have purchased: 'Handcrafted. Delivered in est. 11 weeks', apologies for any confusion caused.
I can see you have requested a call internally with the team to discuss the further and we will be in touch shortly to address your concerns regarding delivery, apologies again.
Kind regards,
Lia
DFS Customer Support
Very good customer service
16 maggio 2026
Risposta di DFS Furniture - Coventry
Good morning Catherine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Coventry
Good morning Eby,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Customer service was great
Customer service was great. Harven gets a special mention as she helped us choose our sofa giving us different options and helped us decide what would fit in our living area. Harven didn’t pressure us and was so helpful. We can’t wait to have our new sofa already!
10 maggio 2026
Risposta di DFS Furniture - Coventry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good very good very good very good…
Very good very good very good very good very good
19 aprile 2026
Risposta di DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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