Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Eleni was absolutely amazing from start to finish, helped us through the purchasing, engaged in friendly conversation about random things so it did not feel like a sales push.and wanted to make sure... Leggi di più
L'azienda ha risposto
Our sales advisor Ali was superb. He was very knowledgeable, understood our needs and helped us find the perfect sofa sets for our new home. Trying out the sofa sets on the shop floor, it was very obv... Leggi di più
L'azienda ha risposto
I had a really good experience with Ali at DFS Cambridge. He was so friendly and helpful, and made everything really easy without being pushy. I was really happy with the deal I got, and having the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
442 Newmarket Road, CB5 8JL, Cambridge, Regno Unito
- 0333 999 9817
4,9
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Staff were excellent
Staff were excellent. Gary was really helpful and informative about the sofas in the store. The many available options were explained to us.
The process to purchase a sofa was easy and straightforward. Very good shopping experience. Also a decent price.
14 aprile 2026
Risposta di DFS Furniture - Cambridge
Good morning,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Gary helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cambridge
Good afternoon David,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cambridge
Good afternoon Jack,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Risposta di DFS Furniture - Cambridge
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful sales staff who know their…
Very helpful sales staff who know their products and have the time to spend with their customers.
13 aprile 2026
Risposta di DFS Furniture - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service! Massively a huge help towards my first house. Really appreciate the help from the staff. Would highly recommend!!!
12 aprile 2026
Risposta di DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very happy with our experience
Very happy with our experience. We visited DFS in Cambridge several times before buying our sofa, and every time the staff went out of their way to accommodate us and answer any questions....we even got offered a cuppa in store! Lots of choice, great deals and great customer service.
3 aprile 2026
Risposta di DFS Furniture - Cambridge
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
All been amazing ,nice experience
All been amazing ,nice experience, everyone very nice ,polite and ready to help and answer all questions
Bought the corner sofa and very excited 😝
11 aprile 2026
Risposta di DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Not received order confirmation after…
Not received order confirmation after purchase, called store 3 times, been told order was placed, but still no order confirmation came in.
3 aprile 2026
Risposta di DFS Furniture - Cambridge
Good afternoon Elizabeth,
Thank you for taking the time to share your feedback and we are very sorry to learn you have rated DFS 1 star, this is very disappointing to hear. To confirm your sales contract was posted to you from Head Office on the 8th and please allow up to 5 working days for this to be received. Apologies again for any initial difficulties.
Kind regards,
Lia
DFS Customer Support
exceptional customer service
Ally was the main man for us however we did speak with 3 others and everyone was exceptional with the customer service, we ended up buying a sofa and a coffee table
6 aprile 2026
Risposta di DFS Furniture - Cambridge
Good morning Kurtis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Cambridge
Good morning Jennifer,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We just went to the Cambridge DFS and…
We just went to the Cambridge DFS and dealt with Eliza. She was fantastic gave us all the correct information even up sold us on a cuddler as well as a four seater 10 out of 10 service.
9 aprile 2026
Risposta di DFS Furniture - Cambridge
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Great Service
All staff were excellent, we needed to take our time and it was no fuss and very informative, great service.
8 aprile 2026
Risposta di DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
We walked into store completely overwhelmed but Gary helped us to narrow down what we would like, showing us and explaining all the options including measurements.
6 aprile 2026
Risposta di DFS Furniture - Cambridge
Good Afternoon Tony,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful advice given
Very helpful advice given. Very friendly staff and explained everything clearly
6 aprile 2026
Risposta di DFS Furniture - Cambridge
Good Afternoon Geraldine,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Looking forward to our DFS sofa
We had a great experience with DFS Cambridge.
Gary, Customer Rep spent time to understand our needs, explained the features of the sofa and provided a sense of comfort that we made a decision to purchase a sofa during our visit.
Commend Gary for his customer service
3 aprile 2026
Risposta di DFS Furniture - Cambridge
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
DFS & Gary - Strongly Recommend
We came into DFS in search of a brand new sofa. Gary kindly assisted us, ensuring we found the most ideal sofa to suit our needs. He was great at explaining the different sofa features and extras, in a way easy to follow and understand. He helped us find a even better sofa than what we would have previously bought.
8 aprile 2026
Risposta di DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
A pleasure to go shopping
A pleasure to go shopping. Charming helpful staff, and delighted with result.
8 aprile 2026
Risposta di DFS Furniture - Cambridge
Good morning Lyn,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
helpful and friendly staff
very friendly staff, helpfully went over all the questions that we needed to answer before placing an order
6 aprile 2026
Risposta di DFS Furniture - Cambridge
Good afternoon Jospeh,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.