DFS Furniture - Beckton Recensioni 

Dear DFS Customer Service,

I am writing to make a formal complaint regarding my recently delivered Teno Brass Extending 6–8 Seater Dining Table.

The table was delivered on Friday, 18 July. As the packaging was intact, I did not open the box until Saturday, when I began assembling the table. Unfortunately, while fitting the legs, I discovered that the table had already been damaged. This clearly indicates that the item was either damaged before packaging or during transit.

This is extremely disappointing, particularly given the price and reputation of DFS. I expected to receive a brand-new product in perfect condition, not one that is damaged straight out of the box.

I request that DFS resolve this matter promptly by providing either:

* A full replacement of the dining table at no additional cost, including collection of the damaged item; or
* A full refund if a satisfactory replacement cannot be provided within a reasonable timeframe.

Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. As the table arrived damaged, it does not meet these legal requirements.

If this matter is not resolved promptly and satisfactorily, I will have no hesitation in escalating my complaint. This will include reporting the issue to the appropriate consumer protection bodies, pursuing my statutory rights, and sharing my experience through review platforms and social media so that other consumers are aware of my experience.

Please treat this as a formal complaint and respond within the next 48 hours with your proposed resolution. I have photographs of the damage and can provide them upon request.

I look forward to your prompt response and an amicable resolution.

Yours faithfully,
Mohammed Eyahia

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All stuff is good

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The sofa is exactly what we were hoping for—excellent quality, beautifully made, and incredibly comfortable. It looks fantastic in our home and was definitely worth the investment.

The delivery took around three months, but this was made clear from the start as it was a genuine made-to-order item. The wait was absolutely worth it, and we couldn’t be happier with our purchase. We would happily recommend both the sofa and the company to others.

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Thanks Ebu

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The staff who attended to me was very professional and knowledgeable.
The name of the staff is Mow.
I visited DFS Beckton on the 10/07/2026.
My name is Mauton Agosa.

No upfront depozit, no hassle, ery friendly staff

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