DFS Furniture - Beckton Recensioni 

I like to go into a store, make my decision and leave. That’s is exactly what happened. No one hovering over me or pressure. I then approached the sales assistant, I said I want that sofa, in this colour and I would like finance. No fuss or long waiting time. I even got a cup of coffee.

Customer service was excellent they explained me everything in detailed

I had an amazing experience at DFS in Beckton, and I want to give a special mention to Izzath, our sales advisor. He was incredibly helpful, kind, welcoming, and made us feel comfortable from the moment we walked in.

He was really easy to speak to and answered every single query we had with patience and professionalism. Anything we were looking for, he gave us honest advice and helped guide us properly without making us feel pressured at all.

Honestly, I’ve never experienced such excellent customer service before. The way we were treated by Izzath was outstanding, and he is a real credit to DFS. Thank you for making the whole experience smooth, enjoyable, and stress-free!

It was nice customer services and its too helpful. I have been shopping from DFS Since last 34 yrs..

Clean smells nice offering good customer service

They were very helpful.

Good customer service explains well in detail

The brand the name and the worth of DFS has completely vanished. Ordered sofas in January 2026, being ex-display one set came end of January but the drivers ripped them from 6 different parts. Manager came and said they can repair but would take 5-6months!!! Still waiting as it was even my fault ! I paid £2700 for this disaster. They kept on promising but just delaying and in return just offered £70, which still not given. Another sofa was ordered at same time, a brand new one, which again was delivered way after the date been told by store manager. At the time of ordering the manager just forcefully made us leave good reviews but for what? Anyways, despite the new one sofa arriving late, that one too had issued as they had to dismantle it but didn’t have equipment to fix it. Now again waiting for them to come and fix it. DFS never again and highly recommend never to go with them.

I am really happy with the actual quality of the products I received; the furniture looks great and feels well-made. However, the experience from purchase to delivery was very disappointing.

I encountered several issues that took the shine off the purchase:

- My furniture arrived without the power cable, and the cleaning kit I paid for was missing entirely.

- I ordered chairs that were supposed to arrive on a specific agreed-upon date. Instead, they arrived two weeks late.

While the product and the initial sales service were good, the delivery logistics and attention to detail regarding accessories need a lot of improvement. I’d recommend DFS for the furniture itself, but be prepared for potential stress regarding your delivery date and missing parts.

My sales advisor was amazing. He was polite and gave clear information. I was well impressed with his customer service.

The young lady was very helping and explained every thing ineede to know about the armchair

Very good informative and quick service
Staff friendly and helpful

Five star products and customer service from friendly knowledgeable staff.

Terrible and probably the worst service I’ve received in my whole life. Pretty much useless

Great customer service

Wide selection of sofa's to choose from.

All the staff were friendly and helped provide useful advice to complete my purchase. I did not feel pressured into making a decision.

I would definitely use DFS in future and recommend to others.

Very happy with the service

Here’s a short, focused review just for the customer service person who helped you:
⭐⭐⭐⭐⭐ Brilliant help from the team member!

The advisor who assisted me was really helpful and knowledgeable – they took the time to explain all the fabric and configuration options clearly, and helped me get exactly the double-chaise sofa I wanted perfectly. Friendly, patient and great at answering all my questions. Really appreciated the support throughout!

Really helpful staff and make sure we was comfortable with our items friendly and helpful