We met Celine about a week ago when we first visited Aintree DFS to look for sofas, and she was incredibly welcoming and helpful. She was friendly and patient throughout, and that made such a positive... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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we have previously called at this store but was unable to purchase (not sold our suite)but staff very helpful. today we was greeted by a salesman (Richard) he was very polite and helpful we had no he... Leggi di più
The sales advisor jack made the whole experience of buying a new sofa such an easy one. He was patient and walked me around the sofas that I had expressed an interest in. He then helped with co... Leggi di più
L'azienda ha risposto
We recently attended DFS, Aintree, to view sofas and we spoke with Celine who was very helpful indeed. Having decided on a sofa set, we returned there on 13/05/2026 to place our order. On that... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, Regno Unito
- 0333 999 9846
4,9
Eccellente
4K recensioni
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
Staff member
Staff member, Sarah, was very helpful. She explained everything clearly so I could make the right choice. She was friendly and professional.
30 maggio 2026
we have previously called at this store…
we have previously called at this store but was unable to purchase (not sold our suite)but staff very helpful.
today we was greeted by a salesman (Richard) he was very polite and helpful we had no hesitation in buying the suite we required, thank you.
30 maggio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di DFS Furniture - Aintree
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I found the service I received excellent was…
I found the service I received was excellent lovely assistant Celina so helpful and kind I’d give her 10/10 I’m 84 lady she kindly helped me to sort things glad I chose your store for to buy my chair
29 maggio 2026
Risposta di DFS Furniture - Aintree
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Celina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service throughout and an enjoyable experience.
We met Celine about a week ago when we first visited Aintree DFS to look for sofas, and she was incredibly welcoming and helpful. She was friendly and patient throughout, and that made such a positive impression that we came back. Excellent service throughout and an enjoyable experience especially because we were with kids and they felt very comfortable as well. I would rate Celine 10/10. Highly recommended
28 maggio 2026
Risposta di DFS Furniture - Aintree
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Celine met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service. Very polite, patient and she helped with all the information I needed. Amazing service.
29 maggio 2026
Risposta di DFS Furniture - Aintree
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service! Callum H was extremely helpful and informative with our purchase.
29 maggio 2026
Risposta di DFS Furniture - Aintree
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great customer service in store
Great customer service in store. Very friendly member of staff very helpful
29 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Aintree
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
The sales advisor jack made the whole…
The sales advisor jack made the whole experience of buying a new sofa such an easy one.
He was patient and walked me around the sofas that I had expressed an interest in.
He then helped with colour, style, finance and anything else that needed to be arranged.
If all advisors were like jack, choosing household items would be so much easier.
Can’t recommend dfs enough.
Thanks jack.
27 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Mixed feelings - overall 'OK' with a few hitches
Mixed feelings here - in-store experience was great and enjoyed browsing. However, I informed the sales person that I had carpets throughout and yet gliders for the sofa were recommended as apparently they would help with moving the furniture. Today the sofa was delivered (more than a few problems here to say the least !) and the delivery guys said there was no point fitting the gliders as they would fall off as soon as they were pulled across the carpet and gliders were really for laminate or wooded floors. I'm currently waiting for DFS to call me regarding a refund for the gliders.
21 maggio 2026
Risposta di DFS Furniture - Aintree
Good afternoon Vanessa,
Thank you for taking the time to share your feedback and to bring this issue to our attention. After looking into the order I can confirm this has been brought to the attention of the relevant manager and we will ensure this is investigated internally with the crew. It is very disappointing to hear the delivery service was not to standard and we will ensure this is brought to a mutual resolution for you. Apologies again.
Kind Regards
Lia
DFS Customer Support
Helpful and Efficient
Callum was very helpful, and efficient in the buying process. Would recommend.
26 maggio 2026
Risposta di DFS Furniture - Aintree
Hello Jordan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The young lady that serve me was very…
The young lady that serve me was very polite and professional, and made the experience a pleasure. Not being pressured to buy made whole experience relaxed. I can honestly say your employee and her pleasant manner made my mind up to buy my purchase.
24 maggio 2026
Risposta di DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service from Jess
Great customer service from Jess, she explained everything very clearly and confidently.
Smooth process thanks Jess
24 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Aintree
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Callum was excellent not pushy like the…
Callum was excellent not pushy like the other retailers
23 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Sofa
Andrew was very helpful, friendly and explained all the steps of the process clearly
23 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
The salesman was extremely informative about the furniture we decided to purchase. Excellent customer service.
22 maggio 2026
Risposta di DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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