Service Recensioni 

Why such the short 24hr to pay ? We used the crossing once coming back from holiday and paid just after the 24hr period. Recieved a letter, 2 months later saying we have not paid the penalty charge !
I feel this is a total scam, we was never trying to get out of paying, I wish you could pay at the crossing because it would of saved me £107.50 !

My son has been sent over 50 yes fifty dart charge pcn`s ,we have appealed all of them ,still wait for some more to arrive with the post every day .Paid nearly £2000 in fines and bailiffs costs so far to resolve 8 yes eight ..This is a nightmare for us all .They suspended his account when he fell on hard times after his work van was broken into three times then stolen once .Yet Huw edwards get £3200 fine for Veiwing images of very young children .How does that work

Received an email saying my account would be suspended due to inactivity unless I used the service or activated it for the next 12 months. No option to activate given. Sent a query. Received an autobot reply saying my account was active. Another email said enquiry closed. Rubbish service

The UK government is running a carefully coordinated scam against unsuspecting european motorists!!
Before we left for the UK, we received an email from dartcarge confirming we had 5 pounds credit. They specifically said it was enough for two crossings. We crossed once. Yet we received a large fine today, sent from Sweden. There is no date on the envelope and it was not registered, but the letter is dated three weeks ago!!
We called dartcharge who confirmed we still have 5 pounds credit against our registration number and their website claims there are no open fines aginst us.
However, we are passed from pillar to post, and nobody has any intention of resolving the matter.
We will not pay the fine and we will never use the crossing ever again.

I've lost count of how many problems I've had with the Dartford Crossing and I do all that I can to avoid using it now. Here are some of the issues that have cost me money and time:

- I had autopay set up, but my account was closed without any notice. I didn't know this until I went over the crossing 5 times in the same month, thinking autopay would take care of it, but instead I received 5 fines for not making payment. To make it even more annoying, once an account has been closed, it can not be reopened. To make it even more annoying again, you can't set up a new account as it says the car reg is already linked to an account, despite it being closed and not accessible.
- I've had fines sent to me for not making payment when I did.
- I've had multiple letters from collection agencies saying 'enforcement process commenced', despite having not received any fines. The only information they contain is the car reg and not once have I recognised it.

I've received another one this week so I've just had to pay £193 and I have no idea what for. I've been avoiding the crossing for months and I still can't get away from these guys.

Total disgrace, have received untold dart charges and now court proceedings for there total incompetency!!!! Disgusting, stressful - disgraceful!!!

woke up today to an aggressive email saying my account had been suspended due to a low balance and a crossing not paid for. Lies. There were no outstanding crossings. Why couldn’t they just politely remind me to top up?

Looks like I'm not the only one dealing with the s***show that is Dartford Charge!

Trying to pay the agreed £2.50 THREE times over the course of nearly a year only to be subsequently told that I had failed to do so. And when I can clearly prove that I've tried to pay this agreed amount I'm not being listened to, nor is my circumstances being considered.

Absolutely infuriating customer service who do nothing but ignore any attempts at having a conversation on a human, case-by-case level.

I've had to pay out £100+ because trying to talk to someone to explain myself over and over and over again will likely cause me to take my own life!

Dartford Charge is a sham, a scam and your representatives are as helpful as a screen door on a submarine.

Disgustingly rude, obnoxious and arrogant Customer Service people. This is NOT ‘customer service’ - what I would suggest is they ALL undergo retraining on how to speak to people - also it would be extremely helpful to have people who speak good clear English so you at least have a chance to understand what they are saying and don’t have to keep asking them to repeat!!! One of the many people I spoke to also talked over me all the time which is exceptionally rude! - I asked for confirmation that there was no outstanding charges and was finally informed (after being shoved around every telephone option - including being told to press 0 which doesn’t exist!) ‘it’s clear’ - well I sincerely hope that is the case but it is still very worrying with no written confirmation - shame on you! - you say you record calls - well listen back to them!

Received a fine notice by letter despite having paid the £2.50 crossing charge well within the required time on their web portal. Their inability to link payment with vehicle, and the subsequent demand, is disgraceful. I’ll never use the Darford Crossing again!

Why do I need to rate their appalling service with one star when they just cost me over £400 or my car would be clamped. I paid the crossing to a scamming company called Dartford Crossing (I have proof of payment) and when I realised I paid £6 for my car, which was not the right amount checked online and saw reviews related to the scam (this is mad that so many people have been victim and nothing had been done as I see the site is still live). I then connected with the 'legitimate' Dartford Crossing customer services who found a debit of £2.50 on my account and asked me to pay £2.50. I thought the matter was closed when the recovery company contacted me asking for payment - I was at NO point contacted by anyone before to inform me that the matter was not closed. I disputed the case sharing all evidences and today I was contacted by the recovery company as they were outside my door and wanted to clamp the car since court rejected my case. At no point AGAIN have I heard about this rejection. I have all evidences as well as my correspondence with their incompetent staff. It looks like they have my address to clamp my vehicle but they do not have my details when it comes down to communicate with me and inform me and this is what has also cost me money. In a nutshell, I feel this is more than unfair and actually unacceptable that their own staff cost you money.

Received a fine for non-payment for one crossing, sent proof of payment for said crossing. My appeal was rejected as I sent proof of the crossing in question only and not my return journey 2 days later (which I had also successfully paid for). Only way to appeal the rejection is go to tribunal which is added stress for the sake of £2.50. Absolutely unnecessary, appeal decision should not be made based on anything outside the facts of the original fine. If I used the tunnel every day would I be expected to send proof of every journey between the fine journey and the date of receiving the fine? Probably not. Ridiculous

Shocking cannot access my account to check crossing then they will have the cheek to fine. you terrible service

A long story, but my daughter had her car clamped for failure to pay her 1st ever Dart charge - a genuine mistake. The car clampers made her pay £536 to release. A letter sent to the Dart people who repaid the whole lot & she only had to pay the original charge, so in my book worth a 5 star review.

I received a fine that I then challenged as I did actually pay the £2.50 for the crossing. The service says that they will respond in 24 hours. After 3 follow ups, I was asked to confirm the car reg and date, information they already had as I had sent them a copy of the payment. I have continued to try and follow up to find out what has happened about the fine - no response. The customer service is absolutely dreadful.

Received a letter from debt collection company demanding £200 for A non paid dart charge.I assumed it was a scam and rang dart charge.They said it was a legit and that A YEAR AGO !!! I had made a crossing that was not paid for. Blaming insufficient funds in my account.I checked and i had £17 in my account at the time.I told them this and that i have printed proof of same ........guess what.....not interested......still owe them money .When i asked why they had not contacted me sooner......it turns out that the PCN and all the warnings were sent to the wrong address........an address that i have never lived at..and that our car has never been registered to......Guess what....still owe them the money......so 100,% not my fault....now having to fill in forms jump through hoops .. still being chased for money ..credit score has been effected as well.. unbelievable stress....the staff at DC are rood and uninterested.... beyond useless....... Greedy useless C----

What is it with the people that police this dreadful crossing? Everytime I use this disaster of a crossing, the uniformed goons employed to keep it running smoothly are usually the reason for its daily gridlock. Yesterday a lorry broke down, it was moved to a lay-bye but two entire carriageways & two tunnels were blocked by signboards, cones & dozens of uniformed haemorrhoids parked across otherwise clear roads. It seems there are elements of authority in Britain that are leading the charge in the race to the bottom! I guess a mixture of boredom power and too many toys give them the opportunity to cause harm and discomfort to tens of thousands of people!

Awful customer service. Queried a PCN charge. Although we hadn’t filled in the full registration details when we paid online - I had realised this - I was patronised and spoken down to by one of their operators. First time I’ve ever written a complaint about anything. Utterly contemptuous behaviour.

One star is generous. The queue is as horrendous as I was led to believe with little or no forewarning on Google maps. It’s impossible to make eta arrangements.
This is live 16.37 travelling south to north.

So, the BBC has done an investigation that people are being charged for using the crossing when they haven't.
I knew that since last year, as many others have. Its cameras have difficulty reading zero and O or wrongly identifying vehicles.
A statement from dartcharge ' As soon as a customer contacts us to let us know, the charge will be cancelled.' Yes they might after months and months. Lies. They send a PCN maybe after months, after phoning, you may get through in a hour to meet rude and contemptuous 'staff' who clearly do not care. I know someone who had this and so it went on until bailiffs called; see others on trust pilot who had this.
I've covered my experience from dartcharge in earlier reviews here.
I contacted the minister for Department of Transport and all that Tory clown did was forward my email onto Dartcharge who already knew of their erroneous PCN on me. Total zero done.
It is just organised theft I'm afraid.
So if the new minister for DoT reads these reviews - DO SOMETHING!!!
And retrain the brain dead staff at DC.