First and foremost, great staff. Mick, Dave and Matt helped me with my bike, helmet, shoes etc. I moved from the USA where there are "local bike shops" and "brand superstores". This store is larger an... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Such a simple and seamless process when buying my new bike from CycleSuperstore. The store manager Marc himself helped me with deciding what bike I should get. I told him what I needed and within minu... Leggi di più
Recently bought a new bike here , great selection to choose from , staff very knowledgeable & helpful . Purchase and all correspondence very efficient . Unfortunately small mishap on 2nd cycle o... Leggi di più
L'azienda ha risposto
What a great shop, it's great to visit. A feast, and a nice coffee too. But what makes it a lovely experience is the knowledge and good advice the staff give. I can't thank Janick, Stefan, Larri... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.
Informazioni di contatto
Airton Road, D24 AW96, Dublin, Irlanda
- 01 463 2270
- Sales@cyclesuperstore.ie
- www.cyclesuperstore.ie
4,6
Eccellente
163 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Returned a pair of overshoes that…
Returned a pair of overshoes that failed after 2 months of use. Was told that the person handling returns would be in touch. Called and left a message, no response. Called again and the guy on the phone could not have been less interested. Called a third time, told I was sent a text regarding replacement or store credit, that I never received. BUT. I finally have confirmation that I will have them replaced after 3 weeks of waiting - too long for such a low cost item, which should have been replaced when I brought them in - this is customer service, a 3 week delay is not. The second star purely for your associate Larissa who did show the customer obsession that should be provided, nothing special. An apology for the delay and providing me with the an answer.
16 gennaio 2026
Non scritta su invito
Risposta di Cycle Superstore
Hi,
Thank you for taking the time to share your experience. We’re very sorry for the delays and lack of communication you encountered while trying to resolve this issue, as this is not the level of service we aim to provide.
We appreciate your patience and are glad that the replacement has now been confirmed.
We’d also like to thank you for highlighting Larissa’s efforts, and we will be sure to pass on your kind words to her. Your feedback has been shared with management so we can improve our processes and communication going forward.
Risposta di Cycle Superstore
Hi Gavin,
Thanks so much for the great feedback! We’re delighted to hear you were happy with our staff, stock, and advice. We really appreciate your support and look forward to seeing you again soon.
Risposta di Cycle Superstore
Hi Susan,
Thank you very much for your kind review! We’re delighted to hear you had an excellent experience with our sales team. We really appreciate your support and hope to see you again soon.
Thanks Cliff
Needed a small part for my bike and was referred to the service & parts dept where I met Cliff, problem sorted in minutes, absolute gent couldn’t have been more helpful, will defo be back cheers Cliff
4 febbraio 2026
Non scritta su invito
Risposta di Cycle Superstore
Hi David,
Thanks so much for the great review! We’re delighted to hear Cliff was able to get you sorted so quickly and looked after you so well. We’ll be sure to pass on your kind words to him. We really appreciate your support and look forward to seeing you again soon.
Great and knowledgeable staff
Great and knowledgeable staff, especially Mick. Always helpful and a good range of gear
28 gennaio 2026
Risposta di Cycle Superstore
Hi Simon,
Thanks so much for the great feedback! We’re delighted to hear you find our team helpful and knowledgeable, and that Mick in particular looked after you so well. We really appreciate your support and look forward to seeing you again soon.
the delivery took two weeks rather than…
the delivery took two weeks rather than a few days
22 gennaio 2026
Risposta di Cycle Superstore
Hi Killian,
Thank you for your feedback. We’re sorry that your delivery took longer than expected — during busy periods, courier delays can unfortunately occur, though we know it can be frustrating. We appreciate your patience and hope you’re enjoying your new products.
Ebike on bike to work scheme
I was in a couple of times sorting out getting an E bike on the bike to work scheme and all the staff were super helpful, especially Stefan who advised on which bike would be the best fit. They have a great range of options as well.
17 gennaio 2026
Risposta di Cycle Superstore
Hi Heather,
Thanks so much for the great feedback! We’re delighted to hear our team were helpful and that Stefan was able to guide you towards the right e bike for you. We really appreciate your support and hope you enjoy many great rides.
I bought an 8000 euro bike
I bought an 8000 euro bike
When I came to collect staff were extremely short
felt like I was wasting their time
Got my older bike fixed
Told original coat would be 30/40 euro
Price turned out to be 80 euro
17 gennaio 2026
Risposta di Cycle Superstore
Hi Emilio,
Thank you for your feedback and for taking the time to share your experience. We’re very sorry to hear that you felt rushed or unwelcome when collecting your bike, as this is not the standard of service we aim to provide.
We also regret the confusion around the repair cost and understand how frustrating that must have been. Pricing and expectations should always be communicated clearly in advance, and we are sorry that this was not your experience.
Your comments have been shared with management so we can address these issues and improve going forward. We appreciate your custom and hope you might consider giving us another opportunity in the future.
Great sales person
Great sales person - realistic and patient - with any changes we needed
9 gennaio 2026
Risposta di Cycle Superstore
Hi Luke,
Thanks so much for the great feedback! We’re delighted to hear you found our team realistic, patient, and helpful throughout your purchase. We really appreciate your support and hope to see you back again soon.
Really helpful staff
Really helpful staff, great experience buying 3 bikes and accessories here recently.
12 dicembre 2025
Risposta di Cycle Superstore
Hi Claire,
Thanks so much for the lovely review! We’re delighted to hear you had a great experience buying your bikes and accessories with us. We really appreciate your support and hope you all enjoy many great rides. We look forward to seeing you again soon!
Dropped a star for huge delay beyond…
Dropped a star for huge delay beyond the projected date. Otherwise excellent
29 dicembre 2025
Risposta di Cycle Superstore
Hi Dilis,
Thank you for your feedback. We’re sorry for the delay beyond the projected date and understand how frustrating that can be. We’re glad to hear you were otherwise happy with your experience and really appreciate your understanding. We hope to see you again soon.
Delivery a disaster
I ordered a product and wanted it before Christmas. The product arrived in on time but I waka to confirm pick up as thy couldn’t guarantee delivery before Christmas. When I called to say I’d collect it I was told it was already with the courier.
The information from the courier GLS was appalling, no updates or detailed tracking information. The product got delivered 13 days later, if I had my choice GLS wouldn’t be a courier partner from this and previous experiences which lets down the Cycle Superstore experience.
30 dicembre 2025
Risposta di Cycle Superstore
Hi Alan,
Thank you for your feedback. We are very sorry to hear about the delays and lack of updates from GLS, especially during the busy Christmas period. While courier operations are largely outside our control, we are reviewing ways to improve communication and ensure a smoother experience in future.
We appreciate your patience and hope you might consider us again for your next order.
Brillant staff very helpful
17 dicembre 2025
Risposta di Cycle Superstore
Hi Eamonn,
Thanks so much for the great review! We’re delighted you found our staff helpful and really appreciate your support. We look forward to welcoming you back to the store soon!
Purchase of Giant Defy
I was referred to the store by a bike fitting specialist who advised me to talk to Mick Jordan. I was advised to go for a certain bike frame size but Mick advised me to go a size up after seeing me test the bike. Mick was extremely helpful and professional in hleping my final bike selection and also updated me on the Bike to Work Scheme. All other staff members were extremely helpful also
14 dicembre 2025
Risposta di Cycle Superstore
Hi Chris,
Thanks so much for the fantastic review! We’re thrilled Mick could help you choose the perfect bike and guide you through the Bike to Work Scheme. We’ll be sure to pass on your kind words to the rest of the team as well. We look forward to seeing you back in the store soon!
Excellent staff
Excellent staff, very professional and polite. Exactly what you'd expect when spending money on an expensive e bike. Highly recommend them. Dave in mountainbike sales was especially good to deal with.
17 dicembre 2025
Risposta di Cycle Superstore
Hi Stephen,
Thanks so much for your kind words! We’re delighted Dave could help you and that you had such a positive experience with our team. We really appreciate your recommendation and look forward to welcoming you back soon!
Disinterested staff
Plenty of staff on floor, none acknowledged, looked up or helped at any point while i was in. Left standing at empty tills with two staff members chatting away about life at computer in centre of store.
Left purchases at till and headed elsewhere.
23 dicembre 2025
Non scritta su invito
Risposta di Cycle Superstore
This experience is unacceptable, and we sincerely regret it.
Please email our Assistant General Manager, yannick.pigeat@cyclesuperstore.ie, and he will get back to you today.
Tom
Cyclesuperstore is the top bike store…
Cyclesuperstore is the top bike store in Ireland by a long way. Staff are friendly, super helpful and I would highly recommend them to anybody looking at starting off, bikes for kids or seasoned riders. Thanks for your help! Great experience.
6 dicembre 2025
Risposta di Cycle Superstore
Hi Kevin,
Thanks so much for the fantastic review! We’re delighted you had a great experience and really appreciate the kind words about our team. We look forward to welcoming you back to the store soon!
Brilliant service
Brilliant service, support and advice from Cycle Superstore in Tallaght. In particular the help of Mick Jordan in choosing the bike and for setting it up for me.
Many thanks
13 dicembre 2025
Risposta di Cycle Superstore
Hi Geraldine,
Thanks so much for your kind words! We’re thrilled Mick could help you find the right bike and get it set up perfectly. We really appreciate your support and look forward to seeing you back in the store soon!
Risposta di Cycle Superstore
Hi Eileen,
Thanks so much for the great review! We are delighted to hear you enjoyed dealing with our team, it is always a pleasure to share our passion for cycling. We look forward to welcoming you back to the store soon!
A slow, steady decline
I've been a fan of Cycle Superstore for many years now, but the past few months have seen nothing but a steady decline from them on a couple fronts.
First, back in the spring/summer, you couldn't get a single maintenance appointment there. I was building a bike at the time, emailed the workshop asking a few questions and asking if they could fit me in. They wrote back Sure Thing, we can fit you in. I followed up with them to try and schedule it, and they never bothered to write me back. Bit of a bummer.
Next, I was on the Tour de Beara, and a woman I was riding with had her bike kinda fall apart on her. That was fresh out of their workshop. Seat kept dropping, chain blew off. Mess.
Then I bought some tyre sealant, and they shipped me some that was expired, so that was a bummer. They did refund that fairly quickly though, which was nice, but how does that even happen in the first place?
Finally, now it's their web order department. I ordered some gear, been waiting for 11 days now for it due to backups at GLS I guess. I have written back asking for a follow up. No reply to email. I called them and pressed 2 for web orders, that mailbox is full.
So....what's left?
15 dicembre 2025
Non scritta su invito
Risposta di Cycle Superstore
Hi Tiny Dancer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you’ve experienced. While delivery delays can happen at this time of year due to courier network strain, that does not excuse our lack of response, and we sincerely apologise for the poor customer service you received.
Regarding the workshop, spring and summer are extremely busy, and we always recommend booking well in advance to secure a slot. We hope you’ll consider visiting us again in the future to see the improvements we’re making.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.