Culture Kings Recensioni 

5832
TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

i was having a breakdown because i had put down the wrong address, so i was frantically trying to undo my error on the site which was unsuccessful until i rang the number provided and was greeted by a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Shopping e moda

Scritti dall'azienda

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(5832)

1869 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Gabby was extremely efficient at my…

Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

12 agosto 2026
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Risposta di Culture Kings

Thanks so much! We're grateful for your kind words and support.

Valutata 5 stelle su 5

I made a small error in making my…

I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.

Truly amazing customer service

12 agosto 2026
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Risposta di Culture Kings

We’re so grateful for your feedback. Thanks for taking the time!

Valutata 5 stelle su 5

I made a mistake on my ordering size…

I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

12 agosto 2026
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Risposta di Culture Kings

Thanks so much for the review! We appreciate you 🙏

Valutata 5 stelle su 5

Gabby was EXTRAORDINARY

Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

11 agosto 2026
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Risposta di Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Valutata 5 stelle su 5

I ordered several shirts for my teen…

I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

11 agosto 2026
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Risposta di Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Valutata 5 stelle su 5

Drisana was great help

Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks

11 agosto 2026
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Risposta di Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Valutata 5 stelle su 5

Gabby was amazing and so helpful

Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!

11 agosto 2026
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Risposta di Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Valutata 5 stelle su 5

Amazing

Amazing, fast and responsive! Handled it perfectly.

10 agosto 2026
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Risposta di Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Valutata 1 stelle su 5

Customer service is lacking, long wait times and poor level of stock availability


Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock

First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.

Second order -31/07/26 - 2 items, both refunded as no stock available.

Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.

Fourth order - 10/08/26- 6 items, all refunded

This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.

10 agosto 2026
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Risposta di Culture Kings

Hey, thanks for sharing your feedback. We completely understand how frustrating it would be to experience stock issues across multiple orders.

We’ve recently introduced our Ship from Store process, and while we work through some initial trial and error, there can unfortunately be discrepancies between the stock showing online and what is physically available in-store. We’re actively working to improve this.

We’d love the opportunity to look into your experience further. Please email feedback@culturekings.com.au with your order details so our team can work towards resolving this and hopefully turn your experience around.

Thanks again for bringing this to our attention.

Valutata 5 stelle su 5

I was helped by Donna who was lovely to…

I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.

5 agosto 2026
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Risposta di Culture Kings

What a lovely shoutout for Donna! We’re so happy she was able to make the process easy and get everything sorted for you. We’ll make sure your kind feedback is passed along to her! 🙌

Valutata 5 stelle su 5

Huge thanks to gabby for her service

Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!

6 agosto 2026
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Risposta di Culture Kings

So glad Gabby was able to update your address and get everything sorted before your order was on its way. Even better that it still made it to you within two days! 🔥 Thanks for the awesome feedback!

Valutata 5 stelle su 5

Ailean

Ailean was very helpful in changing my shipping address right on time thank you my gifts will arrive in time now

7 agosto 2026
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Risposta di Culture Kings

So glad Ailean was able to jump in and get your shipping address updated before it was too late. We hope the gifts arrive safely and are a hit!

Valutata 5 stelle su 5

Quick

Successful and swift service from Gabby.

6 agosto 2026
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Risposta di Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Valutata 5 stelle su 5

Customer service very fast

I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.

6 agosto 2026
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Risposta di Culture Kings

Happy we could make this an easy fix! 🙌Thanks for sharing your experience with us! 😊

Valutata 5 stelle su 5

I had placed an order and couldn’t find…

I had placed an order and couldn’t find my confirmation, gabby was very helpful and found my order tank you

5 agosto 2026
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Risposta di Culture Kings

Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!

Valutata 5 stelle su 5

amazing customer service from gabby

gabby was absolutely amazing and was able to help me swap my small jumper for an xs as i accidentally ordered the wrong one. she was so understanding and quick with the help!! thank you so much

6 agosto 2026
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Risposta di Culture Kings

Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!

Valutata 5 stelle su 5

Refund

I’m so glad my order could be refunded quickly thank you so much Donna for helping me out I was so stressed as it’s a birthday present for my brother.

4 agosto 2026
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Risposta di Culture Kings

Thanks for taking the time to leave us a review! We're so glad you had a great experience.

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