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Valutata 5 stelle su 5

I currently 7 months into an Iva and needed a newer car as I work nights and have my 3 year old daughter every weekend so need a car I didn’t think it would be possible after a lot of companies ref... Leggi di più

Valutata 5 stelle su 5

I wanted to leave a review to recognise the support I've recently received from Creditplus. Whilst my dispute with the supplying dealer and finance company is still ongoing, Creditplus have ta... Leggi di più

Valutata 1 stelle su 5

Started off well They put me in touch with a garage i bought a land rover discovery day after the EML light came on have now paid out 7000 on top for major parts when I contacted them they didn't wa... Leggi di più

Valutata 1 stelle su 5

What an absolute joke of a company. I got a text saying I was approved, logged into the customer portal, and it confirmed the same – “approved.” Then comes the usual sales call asking what I wanted... Leggi di più

Dettagli dell'azienda

  1. Azienda di servizi finanziari e prestiti per automobili

Informazioni fornite da varie fonti esterne

Compare the best finance deals, choose your perfect vehicle, contactless delivery to your door.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(1648)

25 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Credit plus really made my dream come…

Credit plus really made my dream come true. I got my dream car with the help from the amazing Chris who really understood what I wanted from a car. He kept me informed throughout the process and made it hassle free. Also thank you to Nicola from logistics for getting my car delivered even earlier then expected. I couldn’t recommend credit plus anymore.

7 aprile 2022
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Risposta di Creditplus

Hi Denise, It’s fantastic to hear about your hassle free and speedy experience with Chris and Nicola. We hope you’re enjoying your new car!

Valutata 1 stelle su 5

Worst experience with a financial company

Company initially sold me a lemon, that the gearbox broke after just 1 month, the car was then unused while being fixed, but they still expect the monthly payments, even after they deemed that the issue was not caused by me.

Fast forward a couple years, and the service is just terrible. I can’t manage to get any issues I’ve had resolved in a timely manner. Instead you have to chase constantly for results.

I’ll sum up by saying this……after 5 years of having this loan agreement, I am too excited to finally say good riddance.

If anyone ever need finance, better look for another finance provider, or better yet ……get a loan out with the bank. STAY AWAY FROM THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY.

5 aprile 2022
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Valutata 5 stelle su 5

Great customer service - Above and beyond 😃

Luke Woodhouse is amazing. Great customer service, very patient & did the car search for me. Never come across anyone so dedicated to their job. Nicola in. The delivery team was very helpful and contact was great from start to finish.

I would definitely recommend to everyone, without a doubt!

31 marzo 2022
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Risposta di Creditplus

Hi Lee, thanks for taking the time to leave a great review! Glad to hear you had such a positive experience with Luke and Nicola. Happy motoring!

Valutata 5 stelle su 5

I honestly couldn't of asked for a…

I honestly couldn't of asked for a better or more stress free car purchase experience. Amir Hamdam went above and beyond to ensure I got exactly what I wanted,nothing was too much hassle, no1 customer service. Amir is most definitely a credit to credit plus.

29 marzo 2022
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Risposta di Creditplus

Hi Honor, thanks for the positive review! It’s fantastic to hear how easy and positive your experience with Amir was. Happy motoring!

Valutata 5 stelle su 5

Great, simple service

Dealt with Luke from start to finish. He'd called me within an hour of submitting my application, found me a great deal with a reputable lender within 24 hours, meaning I could get the car I really wanted without unnecessary delays. Luke's service was truly brilliant from the get go and was incredibly friendly and personable. Thanks so much Luke!

29 marzo 2022
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Risposta di Creditplus

Hi James, thanks for taking the time to leave a great review! I’m happy to hear you had such a positive and fast experience with Luke. We hope you’re enjoying your new car!

Valutata 5 stelle su 5

Recommended company, very professional and friendly.

Credtiplus has been incredibly helpful throughout this experience. My personal consultant, Amir Hamdam was an absolute legend. He was friendly, professional and understanding. I felt that he was really assisting me throughout this process rather than selling me anything. If I need a new car after this, I will be contacting Creditplus and asking for Amir to deal with it.

22 marzo 2022
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Risposta di Creditplus

Thanks for your review David. We’re so happy Amir was so helpful and could get you into a new car. Happy motoring!

Valutata 5 stelle su 5

Your Employee Amir Hamdam

Your Employee Amir Hamdam
Worked so very hard to secure this agreement even though Technology was against us he over came all obstacles and successful obtained all the paperwork and contract
He is a credit to the company
Thank you Jennifer Goodliffe

19 marzo 2022
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Risposta di Creditplus

Hi Jennifer, thanks so much for your great review. It’s great to hear about your positive experience with Amir and that he could help you into a new car. We hope you’re enjoying your new car!

Valutata 5 stelle su 5

Mat. Richard is the best!!!!

Good customer service, really have time to make u get the car you want you want.

14 marzo 2022
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Risposta di Creditplus

Thanks for your review. It’s great to hear about your positive experience with Mat and we hope you’re enjoying your new car. Happy motoring!

Valutata 5 stelle su 5

My consultant Seb Cascarino has been…

My consultant Seb Cascarino has been amazing from start to finish. Nothing was to much trouble, he kept me updated throughout whole process. I would highly recommend him and the company.

I’m now proud owner or new car. Thankyou

Becky

21 febbraio 2022
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Risposta di Creditplus

Hi Becky, thanks for your review. It’s great to hear you had such an amazing experience getting your new car with Seb. Happy motoring!

Valutata 5 stelle su 5

Excellent company and great advisor.

We contacted credit plus as they were advertising the lowest apr, Mat Richards was amazing he contacted me the same day I applied and had my finance approved within an hour. We viewed the car the same day and informed Mat that we wanted it and he sorted the finance out the same day. All in all we applied, viewed and bought the car within 2 days.

Mat provided the information we needed but did not pressure us in anyway. Great service and when we upgrade again we will definitely be back.

17 febbraio 2022
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Risposta di Creditplus

Thanks for your review Kyle, I’m so happy to hear you had such a positive and speedy experience with Mat. We hope you’re enjoying your new car!

Valutata 5 stelle su 5

Finance on a car

Myself and my husband was looking at getting finance on a new car with Vauxhall, for some reason we didn't manage to get the finance with them which led to us going to credit plus. We could not have been happier with the service we received. Liam Nother who helped us was absolutely fantastic and nothing was too much for him. He kept us informed every step of the way and helped us with absolutely every detail possible. All the endless questions we had for him was never a problem. The whole process was so straight forward I was really pleasantly surprised. Liam has even checked in with us since to see how we are getting on. Everything was explained to us in full and he made sure we understood before we went ahead and signed any of the agreements. I would 100% recommend this finance company.

16 febbraio 2022
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Risposta di Creditplus

Hi Alison, thank you for taking the time to leave a great review! I’m happy to hear you had such a positive experience and Liam could get you into a new car. Happy motoring!

Valutata 5 stelle su 5

Great service

Great service, quick turn around & always kept me in the loop.

My broker was Chris Le, he made the process super easy, always kept me in the loop and provided a great service.

Will definitely be using them in the future!

15 febbraio 2022
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Risposta di Creditplus

Hi Ryan, thanks for taking the time to leave a great review. It’s great to hear you had such a positive experience with Chris. Happy motoring!

Valutata 5 stelle su 5

A Big Thank You

Such a daunting time getting finance but Mat Richards made it an easy and less worrying experience. He got a fantastic deal, everything made clear, and kept me up to date with everything. A few technical glitches along the way but great with communications. Thanks again Mat!

14 febbraio 2022
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Risposta di Creditplus

Thanks for your review. Glad to hear you had such a positive experience with us. Happy motoring!

Valutata 5 stelle su 5

I wanted finance for a new care credit…

I wanted finance for a new care credit plus helped were other companies wouldn’t the young man named Pierre, who was the my advisor helped me out he was great he helped me find the car I wanted and could afford i would recommend them if you struggle to get finance

1 febbraio 2022
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Risposta di Creditplus

Hi Dawn, thanks so much for your great review! It’s great to hear about your positive experience with Pierre and we hope you’re enjoying your new car. Happy motoring!

Valutata 5 stelle su 5

Pleasure to deal with.

While buying my new car I've been dealt with by Chris Le, and I would like to say thanks & recommend him to anyone using Creditplus, as it's made the whole process alot simpler then if I was to find the finance on my own. He always kept me up to date as soon as he had any news, and from signing the documents to paying the dealer took around a day or so. So everything has been fully dealt with & sorted easily within the week while I've been at work.

21 gennaio 2022
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Risposta di Creditplus

Hi James, thanks for your great review! It’s great to hear Chris was able to make the process so quick and easy for you. We hope you’re enjoying your new car!

Valutata 5 stelle su 5

Thank You

Absolutely amazing experience. I dealt with Chris Lea who was amazing - he found me my dream car which is actually more than I expected.

Chris made the whole experience fun and actually was so clear on payments, deliveries etc. I would absolutely use Creditplus again.

Thank you

20 gennaio 2022
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Risposta di Creditplus

Thanks for your review Sam. I’m happy to hear Chris could get you into your dream car so seamlessly. Happy motoring!

Valutata 1 stelle su 5

Dodgy company. Cant be trusted.

This is the first time I’ve ever taken time out to write a review in my whole life. Extremely dodgy company i don’t know how they have 4.6 stars. Put a deposit down on the 7th of jan. Lender paid out on the 10th. Up until the 17th of january everyday i was told different things in regards to the progress of my vehicle being delivered. When originally buying the vehicle (BMW 1 SERIES) i was shown pictures which i now believe were fake or stock photo’s (you will find out why) originally it was sold to me as a fully working vehicle and didn't show any physical damage in the pictures. I got a call on the 10th saying i would get a delivery day/slot given to me later that evening in which never happened. Called for an update later on in the week & was told the vehicle was being “prepped for delivery” in which i accepted as i wanted it to arrive in a reasonable condition. This prep seemed to be taking an awful long time considering the pictures i had seen it looked in good condition. To then eventually be told a few days later that it needs a “touch of paint” which once again to me was weird as the pictures shown to me the vehicle was in good condition. Was called on the friday 14th January told my vehicle was in the “heat room” and would i like my alloys changed colour free of charge. Sounded lovely so said why not while ur at it. Called on Saturday to get an update to be told my vehicle was in “all good to go” in which i asked can i come and collect it, would save everyone the time and hassle. The person i was speaking Made an excuse about a certain team needed for that to happen being in on monday. Called back on monday for liam the representative to say in-fact my vehicle is still not ready and now in-fact needs a “full body spray”(this is the same person that told me it was in the heat room on friday by the way) At this point it was making 0 sense. They was all telling me different stuff, sending me in circles. Its now 10 days in and i had no idea what was the status of my vehicle. I told liam what i was told on Saturday in which i was put on hold then told that they heard the call back as they’re all recorded and the person i dealt with didn’t say what i said he did(at this point i knew these guys were dodgy and there was no coincidences in all this) i stated i need to know whats going on with my vehicle i’m being told different things and now i’m being made to be a liar when i know what i was told. He then transferred me through to a women that worked in the logistics team in which she told me they cant ship my vehicle out to me until a part comes. I couldnt believe it. She slipped up and clearly wasn’t meant to make me aware of this. The whole 10 days I’ve been told a whole bunch of lies and the real reason they wouldn’t let me pick it up was because the vehicle was damaged/non road worthy. It obviously wasn’t advertised this way. When i let her know this was news to me & asked what the part was she told me it was the bumper. A whole bumper. The picture clearly showed the car with a bumper and definitely not damaged or i never would’ve brought it. They don't even advertise cars like that. When i found out i asked for my deposit back in which i was put through to the manager in which he told me that they would allocate me PART of my deposit back as they’ve done work on the vehicle now. Funny as they don’t advertise them using ur deposit to buy parts for a vehicle. Anyway legally they have to give you your refund back so don't let them tell you different. Learn your rights and protect yourself. Consumers right act 2015. They tried their luck with liam telling the damaged/missing bumper is wear and tear… I’ll let you who is reading decide if that’s the case. also telling me that they would take 5% of the vehicle value if i requested a refund. Anyway once letting them know i am well within my rights of a refund and threatened to escalate through the correct channels they gave up with the lies and accepted wrongdoings and processed a refund yesterday. Hopefully its not another lie but only time will tell…. Baring in mind this was my first ever vehicle it has been an extremely stressful and made me paranoid going forward cause had i not known what i did they 100% would’ve tried to take advantage of that and not given me a refund. Cant be trusted you don't know what is true or false with them. You don’t even know what they’re doing to your vehicle or what condition your vehicle is actually in at the point of purchase. They’ll tell you stuff and then even deny they said it if they slip up. Make what you wish of this review

20 gennaio 2022
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Risposta di Creditplus

Mr. Roper, firstly, our apologies for your experience to date which led you to send your review. Creditplus takes pride in its customer service but it appears on this occasion we have dropped below our own high standards.

As you have mentioned, we have built up a very good reputation and this is achieved by ensuring our cars arrive in good order having been thoroughly checked ourselves.

In your situation we have failed to communicate that during the quality checks, we have identified that the bumper was cracked and this, in the main, led to extended delivery times. Whilst all attempts were made to try and secure a part sooner, we were unable to get supply in a reasonable time from the manufacturer. We did not want to pursue a repair of the bumper as this could have led to issues during your ownership.

Any other paint requirements would have been due to minor scuffs or scratches that we were unable to fully polish out but we operate with a complete bodyshop here that allows us to do all of this preparation work under one roof.

Unfortunately, had all our teams been made aware of the issue then you would have heard the same from each member of our team along with an apology for the extended delivery time.

In summary, we have attempted to supply a car to you that was going to be delivered without any cosmetic issues, the bumper being the delay to that process as it involved a part being supplied rather than us merely painting over a problem. We are sorry that you have been let down on this occasion which really boils down to our communication, it truly does not represent the effort that goes in to ensure our standards are upheld and beautiful cars delivered to our customers

Should you wish to talk further, please contact a member of the sales management team on 0333 6000 290.

Valutata 5 stelle su 5

Great experiences

Great experiences, very professional stuff and very helpful.
I’m pleased meet ROSS ASPLAND at the other end of the phone line, and he provide me a very great service and help me very very fast to sort out my finance.
I Highly recommend this Gentlemen.

Thanks

Regards
George Dumitrana

17 gennaio 2022
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Risposta di Creditplus

Hi George, Thanks for taking the time to leave a review. We’re pleased to hear about the great service you received. Happy motoring!

Valutata 5 stelle su 5

Got car finance for my dream car

Got car finance for my dream car, everything fast and professional, many thanks to Ross

16 gennaio 2022
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Risposta di Creditplus

Thanks for your great review Szymon. We’re so happy that Ross was able to get you into your dream car. Happy motoring!

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