Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Leggi di più

Valutata 5 stelle su 5

The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Leggi di più

Valutata 5 stelle su 5

Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Informazioni su Creative Cables US

Scritti dall'azienda

Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.

Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.

Shop at www.creative-cables.us and get:

  • Fully customizable lighting parts
  • High-quality, safety-tested materials
  • Fast, nationwide shipping
  • Expert customer support

Start building lighting that's as original as you are.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

474 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I had to place order twice and pay for…

I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.

20 settembre 2023
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Risposta di Creative Cables US

Hi Vic,

We’re sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another order—we’re always happy to help find a solution, as, since then, we’ve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.

We appreciate your feedback and will continue working to enhance our services.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

My order has been 'processing' for 24…

My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.

4 settembre 2023
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Risposta di Creative Cables US

Hi Lauren,

We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, we’ve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Valutata 3 stelle su 5

Poor/ no communication

I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.

*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.

Can you please try reaching out to my email address again.

23 agosto 2023
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Risposta di Creative Cables US

Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.

Were there additional questions you had about your purchase?

Jami

Valutata 1 stelle su 5

Zero customer service

unfortunately CC shipped the wrong product and wont return emails for an exchange.

8 luglio 2023
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Risposta di Creative Cables US

Hello JB,

We’re very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. That’s not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

Poor to nonexistent communication

Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.

29 aprile 2023
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Risposta di Creative Cables US

Hello Lauren,

We’re very sorry to hear that your order was not received and that the company's communication fell short. That’s absolutely not the experience we want for our customers.
Since then, we’ve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.

If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.

Best regards,
Creative-Cables Customer Service

Valutata 1 stelle su 5

My product arrived damaged

My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.

30 aprile 2023
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Risposta di Creative Cables US

Hi Susan,

We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, we’ve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.

If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.

Kind regards,
Creative-Cables Customer Service

Valutata 5 stelle su 5

Love

Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!

24 aprile 2023
Valutata 1 stelle su 5
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Risposta di Creative Cables US

Dear Heather,

We’re really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, we’ve centralized all operations back to our headquarters in Italy to improve reliability and communication.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

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