Crafter's Companion Recensioni 

I am so unbelievably disappointed in this company. I have shopped with them for many years and I have never known it to be this bad. I placed an order on the 16th December and they stated on the website that it would be guaranteed delivery before Christmas day. Well Christmas day passed and New years day passed and I had still heard nothing. I sent multiple messages and had no response. Eventually I phoned them on the 12th January and they said there was an issue with the warehouse and stock and that I wasn't the only customer in this situation. No real apology from them. I then received part of my order a few days later, but I am still waiting for the rest of my order. What is going on Crafters Companion? From a company that was once so reliable you have now become so very disappointing and have let so many customers down.

I wouldn't normally write a bad review but honestly, I'm just so disappointed with Crafter's Companion and will not be using their website again. Never mind the 5-8 working days dispatch...I placed an order at the end of November and the majority of it *finally* arrived mid January. It was even more frustrating as I had wanted the items for my small business in the run up to christmas. I am still waiting for the last item of my order. What's worse is that there has been zero communication to let me know that the order was delayed in the first place, or to explain why the order was left unfulfilled for so long. And naturally, zero apology when it finally was sent out. As I've seen from many reviews on here, I'm not alone. I mean come on! Do better.

I placed an order on 6th January and, as of yesterday, had not received notification of it's dispatch. I emailed customer services asking for an urgent update.
Today they replied saying that the items I ordered were being held at a 3rd party warehouse and they have received the stock today. It will now take them until the end of the week to sort through the stock then they will send my order asap.
It's an absolute joke.
They took my money when I placed the order having no stock available to send. They are also still advertising the same items for sale on Facebook.
They are just totally unreliable and I will not be using them again!!

Nearly a month since I placed my order, still not received it all, no information about when I wii receive it. They are not replying to emails.
I will not be buying from them again if this is how the treat customers.
This website used to be good.
Still not got all of my orders, 1 partially received the other not dispatched, ordered 20th December 2025.

Having ordered from the website you would think that they would have the relevant technology to know what their stock levels were. Order was for 60 items totalling £300. After 10 days no update re despatch, phoned customer service, no reply, sent e-mail, no response. Managed to get through today to be told the item was not in stock and the system didn't pick up that it wasn't in stock when I ordered it - would I like a refund. Yes, I want a refund !!! If I hadn't phoned they would not have contacted me and held onto my money.

Following on from my review of the 24th December.
STILL I am waiting for my order and it is now the 14th January and it is still UNFULLFILLED!
I have contacted customer service TWICE and still no answer.
I ordered on the 16th for guaranteed Christmas delivery and here we are with nothing still.
I am seriously considering reporting you to trading standards because you are taking peoples money and not sending goods. No wonder Sara is a millionaire, she wouldn't be that if it wasn't for us customers. How she has the nerve to mentor businesses when she can't even sort her own.

Crafters companion have no stock of plates for the Gemini, had a few in November which sold out fast, I have called and asked when they are expecting stock answer is “sometime this year!” No point in buying dies that can’t be used, been with Crafters Companion for years, I am going to save a fortune! Thank you CC

CCUK480314 Part of the order received before Christmas. Chasing the outstanding without success. They seem determined to keep my money without supplying the goods.

The worst service Ive ever received. Ordered on the 15th of December with a claim that it would be delivered within 5 days. It wasn’t, all my correspondence to chase the order were complete ignored. It’s the 28th of December and I still received my order or any information whatsoever. Absolutely outrageous service

Terrible customer service!
Ordered items that were in stock. The confirmation email delivery with in 3-5 days. 13 days later I'm still waiting. When I sent an email asking where my order was, I got an automated response saying they will get back to me in 1-2 weeks!!!
How Sara Davies can dare to be on Dragon's Den as a business guru, when she clearly doesn't know how to run one.
I will never buy from them again.

Extremely poor, bound for administration again

Just very poor customer service and delivery is extremely slow no matter what time of year there is always an excuse warehouse changing, blah blah, as a person I think Sara is lovely but instead of investing in other businesses please sort out you own baby that made who you are today. Waiting for deliveries is not good for us. Ordered 28th November, now 10th December and still order is not even fulfilled so how long will this take just to pack simply not good. Will not bother again another customer lost and have been a supporter since your very first item. Very disappointing

Ordered 21st November 2025. Still waiting for dispatch on 8th December 2025. 3 messages sent to CC with no response. What a shambles.

AVOID!!!AVOID!!!! AVOID!!!!
Awful awful company, don’t touch them if you don’t want to spend time and effort trying to sort out problems. Had problem after problem, was sent a £20 voucher which doesn’t work!!! No answer to emails, don’t answer the phone. AVOID! AVOID! AVOID! AVOID! AVOID!

Placed an order on 4/11, Products not received, no response to my emails, Forget about phoning them as they do not answer. They are quick enough to take your money & then you are on your own !!. Im surprised their rating is as high as 1.7, this company is a joke. Do not risk losing your money buying from these people, check other reviews as this is what they do.

they do not take EU viewers / customers very seriously. Since jan 2025 all orders are labeled wrong with Duty Unpaid which means we have to pay customs clearance before we can receive our orders. Time in time again they promised and assure the problem is solved. So I ordered a few items during birthday week ... but the bills to pay customs clearance bills keep coming.
They are more focused on USA which I can understand but than do not sell to EU countries. Nor Sara nor Diane is capable of of taking care of this issue, no statement no explanation for EU fans, no solution nothing. The customer service is amazing, small team and they do what they can but solving the problem ; no they cannot . They refund orders they refund th customs clearance bills when I ask for but the problem should be solved in the first place : work together with a courier who is able to label and dispatch with DUTY paid on the parcels. But well I am going to save an awful lot of money especially from jan 1st 2026 with the new eu rules.... so I understand why they do not bother eu.
and now they say to USA they are not selling items which are not in stock... but they keep selling things which are not in stock for UK and Eu and rest of the world ? confusing mails.

Ordered gemini maxi at the point of ordering said 2^3 days saw no progress emailed about the order several times no response will. not ve using ever again lucky used PayPal so going to put in dispute qui k enough to take your money

I signed up for their emails which offered a 20% discount on my first order. I got a welcome email but no discount code 🤔. I've had emails saying I've left something in my basket (and that's exactly where it will stay until I get my code), I've had emails showing me other things. I've suddenly received emails into my spam folder from various scammers. All within 24hours. What I haven't had is an email with a discount code or a reply to my email asking where it is.
I'd give 0 stars if that were possible...

I would give zero if I could. I ordered an item 12 days ago and of course they took my money. I’ve heard not a word from them since. No delivery date - nothing !! I rang yesterday and was told they would let me know via email - no email !! I rang again today and girl was very rude and said as it was only day 7 of their 5 - 7 day time frame to get orders out and I was being picky !!!!! Excuse me, but if I’ve paid for something then I expect it pretty quick, and if CC can’t get it out quickly then the most honest and truthful thing to do is to tell people. They still can’t tell me when it’s coming and surprise-surprise I can’t cancel the order either as it is now in “picking”. No wonder Sara Davies is a multi millionaire. I’m shocked and angry and I will NEVER EVER buy any CC item again, either from them direct, or anywhere else either. I will also advise friends in our craft club not to buy their products either. The customer service is non existent and Sara Davies should be disgusted with herself.

I placed an order with a segment on hobbymaker, 7th Sept, ordering the 'epic' pen bundle. The crafters companion demonstrator did say the were moving warehouses and that's why they had such great deals. We know that it can take up to 10 days for delivery but after 15 working days I was getting concerned as it was to be a gift, I initially emailed hobbymaker, then emailed Crafters Companion on the 25th sept, they finally replied on 1st Oct, the apology was pointless has I still had not recieved my order, they stated the warehouse was Closed from 22nd Aug to 12th Sept. NO orders where being packed or shipped and that's why there are delays! I sent back a disapointed reply. I then recieved a 2nd reply, blaming Hobbmaker for not mentioning the delays.
Why didn't the demonstrator who works for Crafters companion be honest and say that the warehouse was closed and there would be delays in deliveries..
That is idiotic to close up totally, and not process and dispatch orders for such a time period, but still keep on selling large quantities of stock on hobbymaker, and the back log of orders gets bigger
It has now been 22 working days, with no parcel being delivered. Still waiting!