The Cotswold Company - Knutsford Recensioni 

150
TrustScore 5 su 5

4,8

King Street 127, WA16 Knutsford, England, GB


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Valutata 5 stelle su 5

Very easy to shop in store ( Knutsford) with a good choice of furniture, delivery was by 2 really professional & curtious guys (Ryan&Chris). Items look great & fit in beautifully.

Valutata 5 stelle su 5

Simon and Bernard did a first class job delivering our Cotswold furniture. Nothing was too much. They worked without fuss considering the heat of the day and were friendly and accommodating. A++

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer service from Joanne, both from our initial phone chat to our visit to your beautiful store in Knutsford. Joanne carefully pinpointed our needs and aspirations for a supportive high... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di mobili
  3. Negozio di arredamenti per salotti

Scritti dall'azienda

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Scritti dall'azienda

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informazioni di contatto

  • King Street 127, WA16, Knutsford, England, Regno Unito

  • 01565 364815

4,8

Eccellente

TrustScore 5 su 5

150 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(150)

5190 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The staff

The staff - Kate & Sylvia - friendly professional combined with excellent service made our visit to purchase furniture very special. A wonderful experience in the lovely Knutsford store. Thank you from David & Isabel

26 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good afternoon David & Isabel,

We're happy to hear that the team's friendliness and expertise made your furniture purchase special. We appreciate your wonderful feedback regarding our Knutsford store and thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Sam & Igors politeness and professionalism

Purchased stunning bedroom furniture which was delivered by two amazing and efficient guys, Sam & Igors arrived at 7.40am on time and unpacked speedily but with care and respect for my home and the furniture. Great guys all rubbish removed.. but most importantly they took time to say hellos to my two rescue boxers….

24 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good afternoon Trish Murray,

We appreciate your positive feedback! We're happy to hear that you love your new bedroom furniture and that the delivery team was amazing, efficient, and respectful of your home. It's great that they greeted your dogs!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Sam and Igors, they delivered my furniture today, unpacked it for me, checked it over and carried it upstairs for me. Happily accommodated all the way through, they were so helpful and very polite. Thank you, great service

20 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Lorraine,

We appreciate your feedback and are so happy to hear that our delivery team unpacked, checked, and carried your furniture upstairs. It's great to know they were accommodating, helpful, and polite. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Camille Limewash Oak Dining Table and Chairs

Looked online for dining room table and chairs set and found the perfect match. Decided to visit the Knutsford store to look in person which was a great help. The staff were brilliant, friendly and knowledgeable. Received a delivery time of 3 hours the day before delivery. The guys ( Mathew and Tristan) arrived on time and were great. Very polite and helpful

18 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Neil Chatterley,

We're happy to hear that you found the perfect dining set! We're so glad our Knutsford staff were helpful and knowledgeable during your visit. It's great to know the delivery team was punctual, polite, and helpful. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Cotswold delivery

Just wanted to share what great delivery guys Ryan and Janis are! Went the extra mile to make sure everything was ok with the order and pleasant and very courteous. Thank you R & J - A breath of fresh air!

17 febbraio 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Herman,

We appreciate you sharing your positive delivery experience. We're happy to hear the team went the extra mile to ensure your satisfaction with the order and that they were pleasant and courteous.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Delivery team of Sam and Igors

The delivery team of Sam and Ivor’s were on time and very helpful.We had an issue and they sorted it immediately which was superb. They deserve recognition for their service and are fantastic ambassadors for the company.

10 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Steve,

We appreciate you sharing your experience. We're happy the delivery team was on time and helpful. It's great they sorted out the issue immediately. We appreciate the positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff. Sara & Sylvia gave me some good advice when I was making furniture choices and also very helpful when processing my order .

7 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good afternoon Rachel,

We're happy to hear that our team was so helpful during your furniture selection and order process. We appreciate you taking the time to share your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 4 stelle su 5

Fred & Abel were efficient & courteous…

Fred & Abel were efficient & courteous when they delivered my furniture today

4 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Scott,

We're happy that the delivery team was efficient and courteous when delivering your furniture today. Thank you for your positive feedback and your time!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Excellent service from ordering to…

Excellent service from ordering to delivery. Sam and Tristan were polite and efficient putting the furniture together and took away all the packaging.

4 marzo 2026
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Risposta di The Cotswold Company - Knutsford

Good afternoon John Allen,

We appreciate you taking the time to leave us a review! We're so glad to hear that you received excellent service, and that our team were polite and efficient.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Great advice and service

Great advice and service when we visited Knutsford store. Our circular table and chairs are quality. We were advised to have the table built in the store by the delivery guys as it could be “tricky”. Glad we did. Our delivery guys respected our property and the table was built with experience. All the packaging was taken away too.
Wound not hesitate to recommend.

8 febbraio 2026
Valutata 5 stelle su 5

Excellent Delivery Service

Chris and Bernard the delivery drivers were on time, respectful of the house, even to automatically removing their shoes. They were polite and helpful in putting the cupboard exactly where we required it.

22 gennaio 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Allan Lewis,

We're happy to hear the delivery team was on time and respectful of your home. We appreciate your mentioning their care in removing shoes and placing the cupboard where you wanted it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 1 stelle su 5

Cotswold sofas….buyer beware

Bought 2 x Taylor High Back sofas from
Cotswold Company which was delivered in October 2025
The sofas are beautiful to look at but sadly the sofas cushions are not fit for purpose…the back is recycled fiber offering no support and the seat cushions slide at an angle making them very uncomfortable. When sitting on these sofas you also roll into the corners.
When we bought the sofas we were told their would be minimum maintenance on the cushions foam fibre cushions so we chose this option. Sadly the cushions do not spring back to shape and the foam is not at all supportive.
I contacted Cotswold company who sent someone to service the sofa. He advised that the sofa was made to specification and that the wear was in line with expected wear and tear - after 4 months I would expect very little if any wear and tear. I felt I did not need an expert to tell me that and does not change the fact that the sofas are not fit for purpose.
This is not a manufacturer issue but a poor quality sofa and we did not get what we expected.
I now have sofas that I can not sit on without resulting in back ache. Very poor quality sofas that cost a lot but are of little use.

23 febbraio 2026
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Risposta di The Cotswold Company - Knutsford

Updated 25/2/26

Good morning Sinéad G,

Thank you for updating your review. We carried out a thorough inspection to assess the concerns raised and confirmed that there were no manufacturing issues present. While we appreciate that this may be disappointing, the findings were explained in full, and the matter has now been concluded.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

*********************************

Good morning Sinéad G,

I’m very sorry to hear about the issues you’ve experienced with your Taylor High Back sofas. To enable us to look into this further and advise on possible options, could you please provide your order number?

Once we have this, we’ll be able to review your case and get back to you with the next steps.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Excellent service from The Cotswold…

Excellent service from The Cotswold Company. We are very pleased with our order of beautiful furniture in the Camille range for our bedroom. The furniture is heavy and solid - definitely built to last as is the timeless design - French inspired and lime washed wood. The delivery guys were excellent, professional and polite and made easy work of assembling the bed and getting the large sideboard up the stairs. The range of beautiful accessories available to dress the room are such great quality and value too.

23 dicembre 2025
Valutata 5 stelle su 5

Elkstone Mellow Oak small Sideboard

Ordered an Elkstone Mellow Oak small sideboard. Delivered on schedule and delivery team (Chris & Jermaine) were very polite and delivered the sideboard unpacked, which was much appreciated.

11 febbraio 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Mr S,

We're happy to hear that your Elkstone Mellow Oak small sideboard was delivered on schedule. We appreciate your positive feedback regarding the delivery team and the unpacking service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

The furniture (table) was delivered…

The furniture (table) was delivered within 15 minutes of the estimated time. Jemaine & Chris unboxed/unwrapped the table and put it in place. Great service.

11 febbraio 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Julian Urry,

We're happy to hear that the table was delivered promptly and that our team provided great service by setting it up for you. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Delivered on time by Rich and Vasco who…

Delivered on time by Rich and Vasco who were friendly and very efficient . Everything unpacked and packing taken away. Very pleased with the quality of both products and service.

3 febbraio 2026
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Risposta di The Cotswold Company - Knutsford

Good morning Mo Wild,

We appreciate your feedback and are so glad the delivery was on time with friendly, efficient service. We're happy you're pleased with the quality of the products and service!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Good quality and good service …

Ordered the filing cabinet through the new Knutsford store. Very friendly, helpful staff. Delivery time was met and delivery people very informative, respectful and friendly.
The unit is perfect and very well made.

24 gennaio 2026

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