The Cotswold Company - Chelmsford Recensioni 66

TrustScore 4.5 su 5

4,7

Bond Street 110, CM1 1GD Chelmsford, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Watsap video tour of the show room by Yujung so I could see the actual piece. Wonderful helpful and knowledgeable staff in the showroom and delivery Easy to order by talking to Helen in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The store was beautiful, we draped different fabrics over the sofa we had chosen so that we could feel the materials and see exactly what the upholstery would look like in person, rather than guessin... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Website was comprehensive enough for what we wanted to see and get dimensions for. Shop staff (Chelmsford) answered phone promptly and gave full details enabling us to ensure our journey would not be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

staff at Chelmsford store were helpful and friendly. No long waits for delivery. Joey and Ant delivery staff were efficient and again friendly and took away a bit of packaging from a previous Cot... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di mobili
  3. Negozio di arredamenti per salotti

Scritti dall'azienda

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Scritti dall'azienda

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informazioni di contatto

  • Bond Street 110, CM1 1GD, Chelmsford, England, Regno Unito

  • 01245 860376

4,7

Eccellente

TrustScore 4.5 su 5

66 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

I would give this company 6 stars if I could

Watsap video tour of the show room by Yujung so I could see the actual piece.

Wonderful helpful and knowledgeable staff in the showroom and delivery

Easy to order by talking to Helen in the showroom

Fantastic quality product, solid, beautiful perfect fit in my room.

Good communication prior to delivery.

Expertly and assembled by the cotswold delivery team Andrew and Janes

14 maggio 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good afternoon Jane Oglesby,

We appreciate your positive feedback. We're glad the video tour was helpful and that our staff provided excellent service. It's wonderful to hear you're pleased with the product's quality and fit, and that the delivery and assembly were expertly handled.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Choosing a sofa

The store was beautiful, we draped different fabrics over the sofa we had chosen so that we could feel the materials and see exactly what the upholstery would look like in person, rather than guessing with an online purchase.
Helen was very informative and helpful, laid back with no hard sells.

9 maggio 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good afternoon Elaine Marriott,

We are so glad you enjoyed your visit and found our team helpful. We appreciate you sharing your positive experience with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Absolutely delighted with our Chester Extending Dining Table and chairs from The Cotswold Company!

The table looks beautiful – the quality is outstanding, with a lovely oak top and sturdy painted frame. It extends smoothly and is perfect for family dinners or when we have guests over.
What really stood out was the delivery and assembly service. Mark Scott and Mark Fage came to our house and did a fantastic job. They were professional, friendly, efficient, and careful with everything. They assembled the table and all the chairs on the spot, making sure everything was perfect before they left. Top job from start to finish – it made the whole experience stress-free.
Highly recommend both the furniture and the excellent team at Cotswold. Would definitely buy from them again!

10 aprile 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good afternoon Darren Gibbinson,

We're happy to hear you find the table beautiful and appreciate its quality. It's great to know the extension works well for you. We appreciate your positive comments regarding the delivery and assembly service. Thank you for the recommendation.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Very satisfied

staff at Chelmsford store were helpful and friendly. No long waits for delivery.
Joey and Ant delivery staff were efficient and again friendly and took away a bit of packaging from a previous Cotswold delivery, (I had asked for as room wasn't ready).
A suggestion would be delivery charges for large items to be free, although cheaper than a lot of other companies.
Very happy with furniture, very sturdy too.

16 marzo 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good afternoon Gillian,

We appreciate your positive feedback regarding the Chelmsford store's helpful staff and efficient delivery. We're happy to hear that the delivery team assisted with packaging removal. Thank you for the suggestion about delivery charges and for noting the furniture's sturdiness.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 4 stelle su 5

First visit to the Chelmsford store

We went to the Chelmsford store 13/03/2026. We were specifically looking for a duvet set. Whilst walking around the store, a staff member, who was seated at a desk, asked if we needed help as we looked like trouble! How rude.
My husband and I are of a mature age and have never been told this before. We chose to ignore this comment and were on the verge of walking out and going to The White Company when we saw the duvet set we wanted.
The lady at the checkout was much more pleasant and courteous and made up for the rudeness of her colleague.

13 marzo 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Updated 17/3/26

Good morning Donna Collins,

Thank you for providing additional information since we reached out to you regarding this matter. It has been raised with the Showroom Manager for further investigation.

Should you have any further questions, please don't hesitate to get in touch.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

*******************************

Good afternoon Donna Collins,

I’m very sorry to hear about your experience at our Chelmsford store on 13/03/2026. It’s disappointing to hear that a comment was made that made you feel unwelcome, and I completely understand how upsetting this must have been. I’m pleased, however, that the colleague at the checkout was able to provide a more positive experience.

I shall be in touch so this can be looked into further and ensure we address your concerns appropriately.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

**GREAT SERVICE FROM CHD DRIVERS ASHER…

**GREAT SERVICE FROM CHD DRIVERS ASHER & RICHARD**
Both drivers were professional, polite, and extremely helpful. They asked if I wanted the items unpacked, checked where everything was going, and even took their shoes off without being asked. I also appreciated the text updates letting me know when they would arrive. A really professional service from Cotswolds Furniture Company.

4 marzo 2026
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Risposta di The Cotswold Company - Chelmsford

Good morning Paul,

We appreciate your positive feedback! We're happy to hear that the delivery team was professional, polite, and helpful. It's great to know they ensured everything was to your liking and provided timely updates. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Delivery

Our furniture arrived earlier than expected. The delivery team, Asher and Richard, were very nice and placed our sofa and chair just where we wanted them and also took the time to adjust the legs so that they were level.
The sofa and chair are very comfortable and look great in our house.

11 febbraio 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good morning Janet Page,

We appreciate your feedback and are happy to hear that your furniture arrived early. It's great to know our delivery team was nice and adjusted the furniture to your satisfaction. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Very helpful staff

Very helpful staff, not intrusive but there if we had any questions.
Everything we wanted to see was in the store so we could move things around to get the look we wanted.

18 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant on line service, sale and delivery!

Absolutely brilliant as I was able speak to a lovely sales advisor (Yujung) in store through a live video link to my phone, who took me around the store to find the sample which was able to see before making the purchase
I was then able to order the sample and placed my order online.
I heard straight away via email that my 2 set of chest of drawers would be delivered on 17/2.
2 days before delivery I got an email telling me the time slot and they were delivered on the day between the 2 hour slot they gave me by Matt and Santos.
Super helpful guys that took the boxed drawers straight upstairs to bedroom.
The packaging was second to none and no sign of damage.
We purchased Berkeley black chest of drawers x2 - they are perfect - exactly what we wanted and so ⭐️⭐️⭐️⭐️⭐️ all round!
Thank you

9 febbraio 2026
Non scritta su invito
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Risposta di The Cotswold Company - Chelmsford

Good afternoon Julie Brown,

We're happy to hear that you had such a positive experience! It's great to know the video call was helpful and that you are pleased with your purchase and the delivery service. Thank you for your fantastic feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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