Excellent communication from the whole team. Prompt responses to questions raised, staff always happy to go above and beyond. Thanks specifically to Matt, he dealt with our sale very efficiently.
L'azienda ha risposto
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Alex was exceptional at giving me advice and finding out information. He was very patient, professional and courteous at all times. It was an absolute pleasure dealing with him and I would purchase i... Leggi di più
The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us... Leggi di più
L'azienda ha risposto
The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped m... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Scritti dall'azienda
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informazioni di contatto
Coldhams Lane, CB1 3ET, Cambridge, England, Regno Unito
- 01223935116
4,4
Eccellente
20 recensioni
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Le persone hanno visualizzato anche
Excellent communication from the whole…
Excellent communication from the whole team.
Prompt responses to questions raised, staff always happy to go above and beyond.
Thanks specifically to Matt, he dealt with our sale very efficiently.
26 agosto 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Gillian,
We're so pleased to hear about the excellent communication and prompt responses you received from our team. It's wonderful that our staff was happy to go above and beyond, and we appreciate your kind words about the efficient handling of your sale.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The staff at the Cotswolds Company…
The staff at the Cotswolds Company Outlet in Cambridge should be given advice on customer relations. They are so apathetic, I have been in quite a few times and the staff do not acknowledge that I am even at the counter, waiting to be served. They spend more time looking at their phones than they do helping customers. I have never come across any other shop where the staff are so disinterested in anything.
17 agosto 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good Morning Heather,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experiences in our Cambridge Outlet have left you feeling disappointed. We want every customer to feel welcomed, acknowledged and supported when visiting our stores, so it's concerning to hear that this has not been your experience on multiple occasions.
We appreciate you bringing these concerns to our attention and understand how frustrating it can be when you're waiting to be served and do not receive the level of service you expect. Customer service is extremely important to us, and the feedback you've provided does not reflect the standards we strive to deliver.
Your comments will be shared with the relevant store management team so they can review this feedback with their colleagues and ensure the importance of customer engagement is reinforced.
Thank you again for taking the time to let us know about your experience.
Kind regards,
Laura Lomsargyte
Customer Care Team Leader
Exceptional Service & Customer Care
Alex was exceptional at giving me advice and finding out information. He was very patient, professional and courteous at all times. It was an absolute pleasure dealing with him and I would purchase items from Cotswold Company again due to his excellent customer service and knowledge! Thank you so much!
4 agosto 2026
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Very efficient
Very efficient, polite and helpful drivers for the delivery from Cotswold Company, Anthony and Ross
7 agosto 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon Mr Rod Haire,
We're so pleased to hear that our delivery team was efficient, polite, and helpful. Thank you for your kind feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex was a brilliant and very helpful…
Alex was a brilliant and very helpful gentleman. Explained everything clearly and was very polite and kind.
7 luglio 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon Ben,
We appreciate you sharing your positive experience! We're delighted to hear that our team member was brilliant, helpful, and explained everything clearly with politeness and kindness.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful staff
Helpful staff. Knew when to let me alone to browse and super responsive when I needed them. Good selection in outlet and they helped me order the rest.
6 luglio 2026
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The two gentleman my husband and I saw…
The two gentleman my husband and I saw in Cambridge were both very helpful
19 giugno 2026
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Alex was so helpful
Alex was so helpful but also very professional.
A great asset to a great company!
11 giugno 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon John Cunningham,
We are so pleased to hear about your positive experience with our team member. We truly appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex was amazing
Alex was amazing. A truly positive experience from start to finish
7 giugno 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon Clare,
We are so happy you had a positive experience from beginning to end. We appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very good customer service
Very good customer service...kept informed of delivery time/date. Puchased 2 orders..one from the store and one on line.
8 aprile 2026
The team were so incredibly helpful!
The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us to make the final decisions!! His design knowledge was so supportive. Amazing, friendly and professional staff. Highly recommend this store!
21 febbraio 2026
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon Iman,
We're happy to hear the team was so helpful, from holding your furniture to assisting with your final decisions. It's great to know their design knowledge was supportive. Thank you for recommending our store!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality products & good customer service
I have made a couple of purchases from this store and gent called Bhanu served me both times - very helpful - a pleasure to deal with. Good quality items also.
Thanks.
24 dicembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Mark Bickley,
We're happy to hear that you found our service helpful and that you are pleased with the quality of your purchases. We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service and great value for money products
The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped my dining table and carried it to the car for me.
I got a fabulous extending table for half price! Highly recommend this place.
29 dicembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Sarah F,
We're happy to hear that you had such a positive experience at our outlet. It's great to know the team was helpful, and we appreciate your highlighting their assistance with your table. Thank you for recommending us!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great shopping experience at Cotswold Cambridge
Alex and Mark have been extremely helpful with our purchase of wardrobes and bed, explaining things very clearly. Highly recommended.
27 dicembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Shibo Z,
We're happy to hear that our team provided such clear explanations and assistance with your wardrobe and bed purchase. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I like the furniture
I like the furniture, it is well made and looks nice. The first chest of drawers I bought in 2024 was delivered by the Cotswold Company's own van, but the second one which I bought this last Black Friday, was delivered by a different company so although put in the bedroom (ground floor) was not unpacked. It was a lot smaller than the first one luckily so I was able to do it myself, but being a 72 yr old female with arthritis and living alone, it was a little difficult, but I would prefer that the delivery men could do this and take the packing away. Maybe because it was in the sale and the company were very busy this was not done! Otherwise all was excellent
9 dicembre 2025
Good service
Lovely and helpful man, Alex, in the Cotswold Outlet in Cambridge. He went ‘above and beyond’ to help me, including finding out how much a delivery would cost. I shall buy from there again.
19 dicembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Helen,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was helpful. Thank you for your feedback; we look forward to your next visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience
All the staff I was in contact with were very helpful and professional, especially Matt who assisted by sending photos on email to save me coming to the store.
Matt also suggested delivery companies to use which was very helpful!
17 dicembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning MattFox,
We're happy to hear that our team was helpful and professional! We appreciate your mentioning the assistance with photos and delivery options. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex and Bhanu!
Alex and Bhanu have helped us with a number of items for our new home. They have been very helpful in assisting us in all the pieces we need. The items are always carefully wrapped with protective materials. Couldn’t recommend more!
30 novembre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good morning Charlotte,
We're happy to hear that our assistance with your new home was helpful, and we appreciate your recognition of our careful packaging. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Return Visit
Once more I attended the outlet in Cambridge to purchase a table. Very pleased with the price and once again I had the pleasure of being served by Alex. As before he was very professional and knowledgeable. Surprised Cotswold haven't made him manager yet.
9 ottobre 2025
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Risposta di The Cotswold Company - Cambridge Outlet
Good afternoon Colonel Bracegirdle,
We're happy to hear that you were pleased with your table purchase and the service you received. We appreciate your kind words regarding our team member's professionalism and knowledge. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered two bedside tables online
Ordered two bedside tables online. Came well packaged up and within the time frame.
4 settembre 2025
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