Costco Recensioni 

When got the one in Liverpool is sad they very cold to people no customer service no customer care the info the staff have no interest or training is ridiculous look like they do us ask a favour to be a client they always give a intimidating look to people not recommended at all or maybe is poor management, new ideas on restaurant good but they still shout for the numbers lol not much easier put a display whit number ??? Called ?? Just ridiculous.

So delivery never happened for a 70 pound product. When firstly attempting to get it redelivered they refused saying delivery had already occurred, which it hadnt. Then tried to get refund fobbed off for 30 days and they refused to accept situation. So i was ripped off by them.

If you have a complaint about the customer advisor then Costco's complaint procedure means you have to complain to the person whos the complain is against. The manager sides with their colleague.

You truly know about a company when you have a problem and how they deal with it.

I had a very disappointing experience with Costco customer service.

I contacted them regarding an issue with items received close to their expiry date, but the situation quickly escalated due to the way the advisor handled the call. The advisor (Jaanvi) was dismissive, unhelpful, and at times came across as rude. Instead of assisting, the tone of the conversation made us feel as though we were being treated with suspicion rather than as genuine customers.

There was also confusion around address verification, despite us clearly confirming that both billing and shipping details matched (and being able to evidence this). Rather than offering alternative ways to resolve the issue, the advisor repeatedly dismissed what we were saying.

When we tried to clarify the order number, the advisor refused to engage further without speaking to the account holder, even though no verification had been completed at that stage. This was not clearly explained and added unnecessary frustration.

More concerning was the refusal to log a formal complaint. We were told that the complaint would not be raised, and when we asked to escalate to a manager, this was also denied. I also raised a separate issue about expiry dates, which was dismissed as a “different complaint” and not recorded. The call was then terminated.

The biggest issue here is the lack of a proper complaints process. There is no clear email address or independent route to raise concerns, meaning customers are effectively required to complain to the same channel they are complaining about. That is not a transparent or fair system.

Overall, this experience fell well below the standard expected from a company of this size. I hope Costco reviews both the conduct of this interaction and the structure of its complaints procedure moving forward.

Would have put 0 stars if possible. Quite frankly the delivery service and customer service is appalling. Waited in all day for a scheduled delivery ,watched the tracker of the driver return to the depot without even attempting delivery. Can't contact delivery company and costco customer service can't either. They have no idea what is happening with their own goods. To say its pathetic is an understatement. Been a member for over 15 years and won't be using their online service ever again.

I love and admire Costco for quality and pricing.
Today, for the first time for years bought a tray of classic sandwiches- they are quite disgraceful:
1. The egg mayo had hardly any egg.
2. The chicken sakad had virtually no chicken.
3. The prawn were mostly mayo and the BLT was woeful when bread separated and absence of filling considered...I am sure that years ago the fillings were generous but standards dropping so much means this supplier should be sacked

My 75” TV I bought nearly 2 years ago developed a shadow on one side of the screen. I called Costco the next morning. They were very helpful. They said they need an engineer to check it out. The engineer called about 2 hours later and verified the issue on the phone and a couple of pics. Cosco let me know about another 2 hours later that it was beyond economical repair and offered a full credit note. I went
there the next morning and picked up a replacement. All in all I was without a tv for just a day. BRILLIANT.

I visited the Costco Southampton branch today at 11:00 AM with my child, and not only was I turned away at the door for carrying my wife’s membership card, but security actually confiscated the card right in front of us.

What makes this completely absurd is the reality of living in the UK. Spouses share joint bank accounts, manage household finances together, and can even pick up prescriptions for one another. Yet, a wholesale supermarket operates with stricter security and more suspicion than a high street bank, confiscating a card simply because a family member tried to buy groceries. The inconsistency is also baffling: I used the exact same card to get into the store 3 weeks ago with zero issues, and I even used it at their own petrol station today just moments before, without a single question.

This incident made us evaluate whether this place is actually worth the effort. In my experience, the supposed "bargains" are highly questionable. When comparing unit prices, I’ve found that Aldi or Lidl are often cheaper, and several standard items actually cost more here than at a regular Tesco.

Add to that the sheer hassle of the whole experience:

Outdated petrol station: They do not accept Apple Pay at the pump, citing mobile phone rules, while other major supermarkets manage mobile payments perfectly well. It feels like a reluctance to invest in customer convenience.

The parking nightmare: Part of the car park is blocked off, forcing you to drive in circles in heavy weekend traffic.

Store environment & layout: The warehouse feels poorly lit, and the overall layout is inconvenient, making the shopping process time-consuming. This is worse when maneuvering their excessively heavy trolleys.

Fresh food: I found the fresh produce selection to be surprisingly limited.

We will not be asking for a membership refund; on principle, we are leaving our fee with them for the potential improvement of their service. We are simply taking our business elsewhere to supermarkets that actually respect their customers and offer a welcoming, family-friendly environment.

When there today Sunday 26th April. Says you can go in walk round at 10.30 lots of people waiting to go in. Wait to 10.50 you can't go in till 11. So why on your Web site say 10.30 go in. Need change it as you have miss lead may people.

Never received the items and no refund received despite speaking to two customer advisors! It’s even been a month since the order was placed! Dreadful service, will NEVER be using again. I’ve never received this poor service from Amazon or any other retailer, it’s literally just Costco who never deliver your orders and then fail to refund you! Order number for evidence is - 795814993

Absolutely disgraceful service.

I paid £1,199.99 for a laptop and Costco has done everything possible to avoid taking responsibility after it was falsely marked as delivered.

FedEx claims the parcel was delivered on 31 March at 4:43 PM. I never received it. I was at home. No courier rang my intercom. No courier called my phone. I never saw the parcel and I never saw the driver.

I obtained CCTV footage from my building covering the exact delivery time, and it shows that no courier even entered the building. I also checked neighbouring buildings myself. Meanwhile Costco and FedEx have provided no real proof of delivery — no photo, no proper signature evidence, no GPS data, nothing. Just empty statements and excuses.

What makes this even worse is that I have done more investigation than Costco has. I chased the evidence, obtained CCTV, checked other buildings, and repeatedly asked for proof. Costco’s response has been to dismiss the evidence, rely on the courier’s word, and try to close the case without refunding me.

This is a £1,199.99 laptop, not some cheap missing parcel that can just be brushed aside. Keeping a customer’s money while providing no proof of delivery is unacceptable.

I am leaving this review to warn other customers. I will update my rating immediately if Costco finally gets its act together and issues my refund.

How can haydock Costco sell diesel at £1.81.9 and Trafford park are selling it at £171.9. 10pence difference. How can the same store be so different in prices.

Ordered a garden furniture set 2 weeks ago. Delivery scheduled with kinetic. They didnt show up (waited in all day)and have heard nothing since. I rang costco customer care and they wouldn't give me July money back said I had to wait another 48hrs for kinetic to respond to costco then go from there. I have been a member for years and ordered online before nonissues this time completely diffent and the worst part is costcos attitude is they will do nothing. And all I wnat is the product delivered or my money back they sit seem to want todo anything. So looks like wilm have to raide a section 75 with card privider. Experiance in store is excellent online seems to be the major problem and customer service and head office.

This is a warning to anyone ordering from Costco online. I ordered a BBQ over a month ago and the sole delivery company they use has cancelled delivery on me FOUR times. I'm still waiting for a rescheduled date. I called Costco and they are as useful as a chocolate teapot. Will be my first and last Costco online order. They need to drop Kinetic Logistics asap.

Review: Costco Aberdeen – Very Disappointing Experience (20/04/2026)

I visited Costco Aberdeen on 20th April 2026 with my sons, and unfortunately the experience left me very disappointed.

At the checkout, we split our purchases. My son paid £137.48 for his items, and I paid £268.00 for mine. During my transaction, the cashier repeatedly tried to upsell me to an executive membership despite me clearly not being interested. As a paying member, I already feel I contribute enough, and overall I don’t find Costco a particularly pleasant shopping experience—there often seems to be a lack of staff available to help locate items.

The main issue occurred as we were leaving the store. I had my receipt ready to show at the exit, but the staff member insisted there should be another receipt as only six items were listed. While we were trying to check, my son (who is partially sighted, has recently had a cornea transplant, and suffers from anxiety) handed over the wrong receipt initially.

At that point, another security guard approached in an aggressive manner and raised his voice while we were trying to sort things out. I asked him to stop shouting, which he denied, but he was clearly raising his voice. His behaviour was intimidating and completely unnecessary, especially given the situation.

Eventually, the correct receipt was found, and instead of any apology, the only comment made was that we were “holding the queue up,” which was frustrating as the delay was caused by the staff themselves.

I asked to speak to the duty manager, Teresa . While she noted my concerns, I felt her response was inconsistent and dismissive. She questioned the timing of the incident repeatedly and stated that the staff member involved had been with her, which I strongly believe is incorrect and should be properly verified.

This incident was very distressing for both myself and my son. The behaviour of the security staff was unprofessional, lacked basic customer care, and escalated a situation unnecessarily.

Overall, a very poor experience and not what I expect as a paying member.

This hasn’t been a great experience.

I ordered an iPhone because the price looked good and Costco has a strong reputation. Payment was taken and then I had to keep chasing for updates.

The order was cancelled today due to a supply issue after 3 weeks of placing the order.

I understand stock issues happen, but taking payment, leaving me waiting for weeks and then cancelling at the end doesn’t feel acceptable. It’s not the experience I expected at all.

Absolutely appalling experience with the opticians at Costco Sunbury. From start to finish, the service was disorganised, dismissive, and completely lacking in professionalism.
Staff came across as uninterested and, at times, outright rude. I was made to feel like an inconvenience rather than a customer. Basic communication was poor—things that should have been clearly explained were either rushed through or not mentioned at all, leaving me with little confidence in the care I received.
For something as important as eye care, this level of service is frankly unacceptable. The whole experience felt careless and impersonal, and I left questioning the accuracy and reliability of what I’d been told. I went to get an eye test and they prescribed me a pair of glasses. They specifically told me that you have 6 months to return them if you feel uncomfortable or they hurt your head. I went to complain to them that I did not fell comfortable and they said to do another eye test. After that they had the courage to ask me to pay for the eye test which is absolutely ridiculous because every times but I raised my head I would feel dizzy since the glasses would make me feel like that. They told me that I needed a new pair of glasses which is thought was crazy since i have prescribed glasses that they gave me 5 months ago but they are not comfortable for my liking. . They told me I have to pay for another pair of glasses but at the same time they told me that I can replace the glasses for 6 months. I am never going to even consider going again.
I would strongly advise others to think twice before using this opticians. There are far better places that actually value their customers and take their responsibilities seriously.

Is it even possible to order online ? I haven t seen such a poorly maintained website in decades . I am on my fourth attempt to place an order with no joy. Frustrating and infuriating

I went today to issue a membership card. There was a massive queue for the cards. When I got at the till, the massive queue behind me keeps growing, I was expecting the assistants at the till to be super grumpy like in many other stores. I was pleasantly surprised that this wasn’t the case. I was served by a lady called SOBI. She was exceptionally helpful. She was very patient, with a smile on her face. There was an issue with adding my daughter to the card, she called her supervisor who is equally nice and helpful. She even helped me register on the app and waited till all verifications were issues. I was honestly very happy. I watched before I got to the till treating everyone with a smile in her face. Honestly her customer service capability is fascinating. I truly think that the wide organisation should use her expertise to teach other employee how to be calm, professional and make each and every customer to feel respected and appreciated, like she did today.

Dear Mr Curran, Mr Walsh,

I am writing again this evening as there has been a further development which I feel your leadership team must be aware of.

Following my formal escalation email and LinkedIn messages sent earlier today, I have received no response whatsoever from your leadership team. Instead, I have received an automated rebook link — with no apology, no explanation, no acknowledgement of the two failed deliveries, and no guarantee of a two-person team capable of completing delivery to a first-floor flat.

The earliest available date on that link is Tuesday 22nd April. That will be 14 days since payment was taken and a third attempted delivery. This is not a resolution — it is simply another unguaranteed attempt with no accountability attached to it.

I also attempted to contact your customer care line on 0800 032 4324 — there is no callback facility and no email route available through that channel. I am therefore left with no option but to continue escalating directly to your leadership team in writing.

I will consider rebooking Tuesday 22nd April only on the following conditions:

1. Written confirmation from a named individual that a two-person team will be dispatched
2. Written confirmation that delivery to the first floor will be completed on that date
3. A named point of contact who will personally own this case through to successful delivery
4. Confirmation of appropriate compensation for the two failed deliveries, missed windows, and the impact on my household including a 3-year-old child

If these conditions are not confirmed in writing by 10:00 AM tomorrow morning, I will proceed immediately with:

• A formal complaint to Trading Standards
• A case filing via Resolver.co.uk
• Contact with Citizens Advice consumer service (0808 223 1133)
• Formal remedies under the Consumer Rights Act 2015, including a full refund demand
• Escalation via social media channels

I trust this will finally be treated with the urgency and ownership it demands.

Terrible customer service. By email, you are lucky to get more than a one sentence reply if you have an enquiry, It then takes 24 hours or more to get that one line reply and it leaves you with more questions than answers, so when you reply to that it then take another day to respond, then another, then another.... It gets worse... The phone line directs you to the online chat that isnt active and then that online chat sends you back to the telephone number that says "the operators are busy" .....every time, even at 8.30 am, so they are not actually answering calls, its straight to voicemail or nothing, The voicemail asks you to leave a number then they don't call. Its taken me a week to get near to an answer to my question so giving up! and now it looks like its going to take a week to cancel my membership! The savings aren't worth the hassle and did find the product cheaper elsewhere anyway!