Costco Recensioni 

I had a very disappointing experience at the Reading Costco warehouse on 13 February 2026 when requesting a price adjustment.

A manager named Sean told us they “do not do” price adjustments. When we politely asked to see the written policy, he told us to “Google it ourselves,” which was very unprofessional. As paying members, we believe it is reasonable to ask to see the official policy in writing rather than being told to search for it ourselves.

He also stated that price adjustment policies differ depending on the manager and the store. For a large international company like Costco, this sounds very strange. Policies should be consistent and transparent across UK warehouses.

Another manager, Jana, joined the conversation, but instead of clarifying the situation, both managers raised their voices and repeatedly refused to show us any written policy. We were spoken over and not given a fair opportunity to explain our position.

Prior to visiting the store, I had already emailed to request clarification on the return and price adjustment policy but did not receive a written copy.

One of the main reasons customers pay for Costco membership is the clear return policy and price adjustment practice. If policies have changed, that is understandable — but they should be clearly documented and communicated professionally.

Very disappointed with the attitude and lack of transparency from management at this warehouse.

I’ve used Costco online many times without any issues, including for high‑value items like computers and phones. Unfortunately, when something did go wrong, the customer service was appalling.

We ordered AirPods as a gift. The outer delivery envelope arrived intact, but when we opened it, the AirPods box inside showed signs of tampering. One seal tab came off easily, but the second ripped unusually, and the box appeared to have been re‑sealed with glue. Inside were only the instructions — no AirPods. The weight printed on the package was also far too heavy for the item, which I pointed out to Costco along with photos.

I reported the issue immediately, and Costco told me it would be resolved within 48 hours. Over a month later, nothing has been resolved and no refund has been issued. Today I finally received a response saying they “believe the parcel was delivered correctly,” which is extremely frustrating given the clear evidence of tampering.

Because Costco online have refused to refund me, I now have the hassle of making a Section 75 claim with my card provider for goods that were never actually supplied. In the meantime, I had to travel to my nearest warehouse to buy another pair — and we even filmed ourselves opening the box in front of staff to avoid being victims of fraud again.

The contrast between Costco’s online customer service and the helpful, friendly staff in the warehouses is huge. This experience has completely put me off ordering online from Costco again. If I ever do, I’ll be video‑recording the opening of every parcel.

Bought a couple packs of Korean Red Ginseng drink last week, stated on the price tag that there was no VAT applied on the product. The warehouse in Haydock charged us VAT on this product, and we could barely notice it just after we got back home. We confronted them a few days later with the receipts, and what they showed us in response was their up-to-date price tag with VAT applied, which was not the price tag on the day we purchased; it was such a scam... The attitude of one staff member was not good or serious throughout the whole time as well. It's been the most disappointing and awful after-sales experience ever. (P.S We now have some pictures for the price tag at the time we purchased, but already tired to bargain with them....)

Had a fault with an item bought online. Contacted Costco who said they would need to raise with manufacturer for a replacement. Asked for images for evidence which were sent. Now over two weeks and despite multiple chasers and sending to as many email addresses as I can find, not a single response. Gave them a second chance after a previous bad experience and they have somehow managed to be even worse the second time. AVOID

In response to their generic reply, it’s a shame that ‘Catherine’ can publicly reply to a review inside 24 hours, yet my multiple emails to their various customer service agents such as Gabriel Bedu and Karina Rinaldi have been waiting nearly 2 weeks without even an acknowledgment.

Electronic item that failed within 2 year.
Costco won’t help and state manufacturer. Manufacturer won’t help as says out of 1 year warranty.
Looking at recent reviews and online, all the same fault. Item not fit for use and Costco don’t want to know and are still selling the item.
Highly disappointed.

Item delivery was delayed which resulted in me waiting in for 2 whole days and no reason given for the delay to then find item damaged. Contacted customer service to log a complaint to the be told I was not allowed to. Now will have to wait in again for days for them to collect it so I can get a refund. Shocking customer service and will never use them again.

I never had such a poor, un respectful customer service in my life, chatbot is useless, i wate for 30min answer questions with Chris, he ask for time to review, disconnected and lost. It happened 3 times in the last couple of days to me

Please be careful when you buying meat from Cosco .The meat is contaminated,i 400£ for meat and I have to put in the bin whole meat wich I bought as it looks scary!If I have options i will share the picture of the condition of the meat inside.

I was astounded to see all the negative reviews about Costco. I have been a member in 3 states for over 40 years and have never had a problem. Their customer service, including the most liberal return policy in retail is legendary. I think what’s happening is customers don’t leave positive reviews because they take it for granted that Costco is a great place to shop.

Bought a boot dryer from Costco online. Complete piece of junk, unusual for Costco. But been trying to return the item for weeks. With NO support from Costco customer service.
Next step Trading Standards& Amex, to recover my money.

Avoid,Avoid,Avoid! Purchased a SAMSUNG HEAT PUMP TUMBLE DRIER mid may 25 .have have a right damp pungent smell from drier ,contacted Costco customer services (James) don’t have any in stock have to be return and refund on day of uplift contacted Costco to be told no uplift put through to technical support how put me through to SAMSUNG smellers not a warranty part of condition of service not interested it’s maintenance.have put it outside as smell in kitchen was unbearable.S once again avoid at all cost Samsung series 6heat pump tumble drier .Thanks Costco for lack of help to rectify a a faulty goods 8 months old Shame on you !

Tried to purchase a PC from their online store, after trying 3 times, being redirected to payment site, returning to costco.co.uk and subsequently having no less than three transactions showing, the website was unable to complete my transaction.

Providing evidence of the transactions and seeking support, which required me to use incognito browser window for the transaction to complete, the item increased in price by over £300.

Asking them to stand by the price I agreed to pay when trying to complete the purchase, they told me it was not possible. They did concede that it was their supplier who was unwilling but this is not who I tried to purchase from.

As a loyal customer, it was very disappointing and the first time I had service like this from them.

Shortly after writing this they called to say they reconsidered my issue and were going to refund the difference.

It is not how well a company performs when things go right, but how they perform when issues are complicated, expensive and upsetting.

Costco proved themselves to me today.

Costco’s parking policy makes no sense for a warehouse selling sofas, TVs and bulk goods.

Customers are hit with £100 parking charges for spending too long shopping (more than 2 hours), queuing and loading, enforced by a third-party contractor using ANPR cameras. This is not misuse of parking. It’s normal Costco shopping.

Costco will say:
“Contact us and we’ll cancel it”
“Staff can extend parking if you ask”
“It’s to stop abuse by nearby businesses”

That’s not a defence. It’s an admission that the system is broken.

A policy that punishes customers first and relies on manual mercy later is poor design. Shoppers should not have to know hidden procedures, interrupt staff, or spend time fighting parking companies just to avoid a fine.
This has been happening for years. Costco knows. They respond politely. And nothing ever changes!
Customers shouldn’t have to fix Costco’s bad and greedy parking management in their own time.

Expérience franchement choquante. Après avoir accumulé 450 $ en remises sur une année complète, CIBC COSTCO a annulé 100 % de mes récompenses parce que j’ai dépassé la limite ridicule de 2 000 $ pendant quelques jours, alors que j’étais en voyage.

Aucun avertissement. Aucune compréhension. Aucune flexibilité.
Même avec un historique de paiement généralement responsable.

Ce genre de politique est purement punitive et démontre très peu de respect envers les clients. Si vous voyagez ou dépensez normalement, sachez que vos récompenses peuvent disparaître du jour au lendemain.

À éviter sérieusement.

I paid for 3x 100lbs propane tanks never got them.

I placed an online order with Costco for a floodlight, was expecting delivery within few days,had booked an electrician over week later to fit it.
Order kept showing processing,then had email to say would another week and a half before delivery. Contacted what they call Customer service,I'm sorry but if that's customer service,they have alot to learn.
Just had another email from "customer service" to say order is now cancelled as item is suddenly out of stock altogether.
Delayed to now completely out of stock, and just a sorry, had to pay electrician for cancellation. Does this mean there is no point ordering online from Costco as they may or may not honour it?
Absolutely fuming,wasted my time,cost me extra money and they couldn't give a hoots, the joys of paying for Costco membership.
#782321867

My purchase of an Anker Powerstation and solar panels from Costco in August last year has finally been resolved last week.
I was delivered a damaged powerstation and a second hand solar panel deficient cables. No tracking number was provided, the courier rang to tell me he was on my road.
On discovering the damaged unit and second hand solar panel I contacted customer services and made them aware of the situation 15 Aug 2025.
I requested replacements. Was advised to box up the units and await collection and expect replacements the following week . That never happened and Costco refused to replace the units and I was forced to return the units and repurchase after my credit card was refunded.
The customer service department is a shambles and a disgrace and needs an overhaul by head office. I have logged all the lies unwanted legal advice and the dozens and dozens of emails that have passed backwards and forwards . It beggars belief that one week before this situation was resolved 5 months after requesting a replacement the customer service staff were still unable to get the item number correct.
Head office and senior management note you have lost a loyal customer . I have been a card holder since 1993.
I contacted Anker and explained the sorry saga to them here is their response.

Thank you very much for partaking the details of your experience with us.
“We’re truly sorry to hear about the difficulties you’ve faced during your purchase process through Costco, and we completely understand how disappointing and frustrating this must have been for you — especially given the time and effort you’ve already invested.”

The CAB , financial ombudsman and my credit card company are aware of the shambles that is Costco online. I will enjoy the hundreds of pounds in compensation you paid me and you will never get my custom again. And I share your tardy performance with your potential (never to be) customers.

I am not surprised that Costco "customer services" are unable to find the order number associated with this negative review. There is no likely hood of me ringing your customer service number and wasting hours doing your job for you,this mealy mouthed apology is a warning to you if you are a potential customer thinking of making a high value purchase from Costco ------ don't . If you do and things go wrong ,be ready for a long protracted affair with inept staff,months of emails and calls before you receive any kind of result . Go after your credit card company and demand interest free payments for 12 months from the purchase date. And be ready for financial compensation.

Bought a piece of rib roast for our Christmas dinner - cooked it correctly but it was tough - it expected better from Costco

What a truly aufuall place this has become .

Ordered on line came in 3 days. Very good quality goods & food unbeatable price