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Valutata 5 stelle su 5

We have just returned from a wonderful week in Cornwall with Cornish Gems. We stayed at Mill Leat in Mousehole and the property made the holiday as it was so well located in the village near the harbo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely stunning property in St Ives with luxury furnishings making it a super comfortable stay. The apartment catered for everything you needed for a well equipped stay. The view over Porthminster... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

we were booked in to Bosavallam - a Cornish Gem holiday. There is no air conditioning in the 2 cottages. As you know, it was 35 degrees this summer. WE discussed the situation with Cornish Gems and s... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We rebooked an apartment almost immediately upon return from our stay there in June last year. Again it was for early June and four Guests. Cornish Gems called and cancelled less than two week... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio sistemazione per vacanze

Scritti dall'azienda

A luxury portfolio of over 180 holiday cottages, homes and apartments located throughout Cornwall in prime locations.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

274 recensioni

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4 stelle
3 stelle
2 stelle
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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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3,2

Tutte le recensioni

(274)

15 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Superb accommodation with views to…

Superb accommodation with views to match thoughtfully they left us a pint of milk as we arrived late .The generous welcome pack was an added bonus.

21 aprile 2022
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Risposta di Cornish Gems

Thank you Peter for leaving such a lovely 5-star review - we are so pleased you enjoyed your Cornish Gem and soaked up the sea views! all the best

Valutata 5 stelle su 5

Get away from it all gem!

We've just returned from a long Easter weekend at Scilly Stack and I have to say it was one of the loveliest properties I have ever stayed in. The location is fabulous for getting away from it all and coastal walks on your doorstep and the actual cottage (tastefully converted cowshed) is gorgeously decorated and has every facility you could wish for, for a short break. The underfloor heating works amazingly well and the bathroom shower is so powerful!! Lorna, the host, was delightful and very welcoming. We took our bulldog fur baby and he loved it too! Superb place for dog-walking and the little enclosed garden area outside the cottage is fantastic for early morning/late night doggie visits. The best recommendation I could give is that I already want to visit again.

19 aprile 2022
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Risposta di Cornish Gems

Many thanks Tracy for your kind review and we are so so pleased you enjoyed a glorious Easter down in the far west at Scilly Stack. It sounds like you made the most of the location and your bulldog settled right in! We do hope to welcome you back to Cornwall again soon.

Valutata 5 stelle su 5

Cornish Gems were fantastic, thoroughly recommend!!

Cornish Gems were so helpful throughout the booking process and during our stay - answering my numerous questions!! I thoroughly recommend.
The quality of the accommodation was the best we have experienced - we have been booking properties as a group for the last 20 years!

4 aprile 2022
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Risposta di Cornish Gems

Hi Sarah, thank you for taking the time to leave your review. We are so pleased and proud to hear we met your expectations. Do let us know if we can help with any further Cornish Gems holidays in the future. All the best.

Valutata 4 stelle su 5

We recently stayed at Sky House in St…

We recently stayed at Sky House in St Agnes. The property was absolutely beautiful, and just as per the brochure description. It was spotlessly clean on arrival, and the kitchen very well equipped. The view more than made up for the slightly arduous trek up to the house! It was a great base for a week, St Agnes is quite limited on resources but we were able to visit St Ives, Marazion, Padstow and Newquay all with ease. The coastal walk to Wheel Coates is highly recommended.
Our only disappointment was that the hot tub wasn't working - the jets didn't work, so it was really just sitting outside in a warm bath. Considering we'd paid quite a bit extra than properties without one, it was really disappointing. In Cornish Gems defence, we reported it and someone was sent out straightaway which was reassuring, but unfortunately the necessary part had apparently been ordered the week before. We would really have liked to use it more than we did, it was a big factor in choosing the property especially after a long day walking.

4 aprile 2022
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Risposta di Cornish Gems

Good afternoon Julie, thank you for your lovely review of Sky House, we are so pleased you enjoyed this unique and special home. It is always so unfortunate when, despite our best efforts, we cannot resolve an issue for a guest and can understand your disappointment that the tub did not bubble as it should for the best experience. It sounds as though you really explored some of Cornwall's most wonderful spots and we hope you have many treasured memories. All the best.

Valutata 5 stelle su 5

Wonderful place to stay

Wonderful place to stay. Relaxing. Everything we needed was there, including any help from Mark. We enjoyed the decor, location and the hot tub!

3 aprile 2022
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Risposta di Cornish Gems

Many thanks for your kind review Michele, we are so pleased you enjoyed your Cornish Gems experience.

Valutata 5 stelle su 5

Scilly Stack just amazing!!

Scilly Stack was just as described an amazing bolt hole for 2 plus a puppy! We loved it, everything you need for a relaxing, get away break. The gifts from the Hosts were a real surprise and a lovey touch. The Host was lovely gave great advice on where to walk and eat. Scilly Stack was extremely comfortable, the wood burner was there if needed but we didn’t, the under floor heating was enough. The bathroom was like being in a luxury hotel and the shower was great! We loved the location. We will be back!!!!!

23 marzo 2022
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Risposta di Cornish Gems

Hi Sarah, what a wonderful review, thank you for taking the time to share your feedback. Scilly Stack is such a wonderful wild west Cornwall location and it sounds like you enjoyed exploring the area too! all the best, The Gems team

Valutata 5 stelle su 5

Fabulous property for two people

Fabulous property for two people, very secluded from surrounding houses. Underfloor heating is excellent. Very clean & comfortable. Would strongly recommend. Cornish Gems we’re great from start to finish, again, would strongly recommend. I will definitely be booking with them again.

28 febbraio 2022
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Risposta di Cornish Gems

Good morning Roy, many thanks for your kind review, we will share your comments with the whole Gems team. Our Gems created just for 2 guests tick so many boxes and we are so pleased you enjoyed your stay and your Cornish Gems experience. All the best

Valutata 5 stelle su 5

Morwenna apartment, Carbis Bay

We stayed at Morwenna for a week in February and had a fantastic experience. The view of the sea is outstanding - uninterrupted with nothing in front of the building. We spent a lot of time staring out of the huge picture window!
The apartment is of a high spec and was spotlessly clean. The beds are very comfortable, black out blinds are in both bedrooms and there is plenty of storage with big built in wardrobes.
The kitchen is well equipped and the ‘hatch’ between the kitchen and dining area ensures you can always see the sea.
Two beaches, Carbis Bay and Porthkidney are in easy reach, the former less than 10 minutes walk and the latter accessible from the coastal path below the apartment.
Carbis Bay is a great base from which to explore Cornwall with major roads giving easy access to other areas. Porthcurno near Lands End was 45 mins away and Gwithian beach, which is stunning, is only 10 minutes drive.
We’re looking forward to staying in this apartment again some time and would highly recommend to anyone.

27 febbraio 2022
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Risposta di Cornish Gems

Hi Dawn, what a lovely review to receive on a wet Monday in Cornwall. We are so pleased you found Morwenna and soaked up those blue views. We hope to welcome you back to Cornwall very soon.

Valutata 5 stelle su 5

Highly recommended

Beautifully situated luxury house with the 'wow' factor. Modern, spacious with lots of high tech treats for lovers of the contemporary lifestyle. Great views - especially from the hot tub. Well appointed and not lacking for anything.
Highly recommended.

1 febbraio 2022
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Risposta di Cornish Gems

Good afternoon Mr Barrack, thank you so much for taking the time to leave your kind review. We hope to welcome you back to Cornwall in the future. All the best, the Gems team

Valutata 5 stelle su 5

Great holiday over the Christmas period…

Great holiday over the Christmas period in a fantastic property in a superb location for all the family. Cannot wait to return.

10 gennaio 2022
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Risposta di Cornish Gems

Hi Andy, many thanks for taking the time to leave your kind review. We are all so pleased you enjoyed your celebrations in Cornwall.

Valutata 1 stelle su 5

Stay clear

Had nothing but issues with Cornish Gems with both their property and then customer service on what was supposed to be a luxury holiday after 2 years of staying home.
Arrived with the property bathroom in pieces, another bathroom flooded the downstairs, marked baby safe yet it wasn’t and needed stair gates being delivered. uncomfortable noisy beds, window cleaners turning up without notice whilst we were in hot tub / robes. missing items in kitchen. Being told bathroom wouldn’t be fixed until after our stay with no apology. Then after everything, customer services haven’t addressed these issues or compensated for them let alone l apologise without being forced to - blamed it all on the owner! offered £50 off our next stay? Which is literally the booking fee. Must be crazy to think we would be returning customers!!
No wonder we noticed ripped out pages in the review / guest book at the property!!!
Wish I read the reviews before booking, can see this isn’t an isolated case!
Stay clear.

30 dicembre 2021
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Risposta di Cornish Gems

Good morning Elle. We are very sorry for the issues you experienced during your stay and that your Gems experience was not up to the standards that we aim to deliver. We appreciate that due to a breakdown in communications, issues were not resolved as swiftly and efficiently as we would have wished. The offer of a £50 voucher for your next stay is in addition to the recompense agreed with the property owner and we hope that this will go some way to make amends for the issues experienced during your stay in Cornwall.

Valutata 5 stelle su 5

Great customer service

Great customer service, always well informed, nothing too much trouble. Great online system. Beautiful property, well presented, clean and amazing welcome gift. Thank you

13 dicembre 2021
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Risposta di Cornish Gems

Hi Cheryll, thank you so much for your very kind review. We are so pleased you enjoyed your stay in west Cornwall and hope to welcome you back in the future. All the best, The Gems team

Valutata 5 stelle su 5

Wonderful holiday

We have just returned today from a wonderful week in Carbis Bay. We rented an apartment in The Sands at Hawkes Point. It was everything we could have wished for. It was spotlessly clean. Cornish Gems have been absolutely wonderful from start to finish. They have kept us informed by text and email throughout the booking process and the duration of our holiday. We had a courtesy call the day after our arrival checking that everything was satisfactory. They couldn't have been or helpful. We will 100% be using them again. Thank you Cornish Gems.

3 dicembre 2021
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Risposta di Cornish Gems

Thank you Jan for leaving your very kind review, we are so pleased you enjoyed your stay in Carbis Bay. We will ensure all of the Gems team receive your feedback also. We look forward to welcoming you back to Cornwall very soon.

Valutata 5 stelle su 5

First class apartment and service.

We’ve found Cornish Gems to be helpful and professional both times we’ve used them. The apartment we’ve rented has been spotless both times and absolutely stunning. When we’ve needed to contact them they’ve been quick and very conscientious. Wouldn’t hesitate to recommend.

23 novembre 2021
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Risposta di Cornish Gems

Thank you so much Zoe for your kind review and we were so pleased to welcome you back to north Cornwall. We hope to see you again in 2022! all the best, The Gems Team

Valutata 5 stelle su 5

Great apartment

We rented a lovely apartment in Carbis Bay. The views were amazing and the location was excellent.

11 novembre 2021
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Risposta di Cornish Gems

Hi Steve, many thanks for your kind review, Carbis Bay is a wonderful spot for a break away and we are so pleased you enjoyed your stay. All the best

Valutata 5 stelle su 5

Would definitely book with Cornish Gems…

Would definitely book with Cornish Gems again an excellent holiday experience very professional and personalised service. Our cottage was lovely and everything was spotless for our arrival.

10 novembre 2021
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Risposta di Cornish Gems

Thank you Jill for your kind review, we are delighted to hear that you have enjoyed your Gems experience. We will pass your feedback to our wider team. All the best

Valutata 5 stelle su 5

Cornish Gems great properties and excellent service

Just had a wonderful long weekend in Meva Seas, Mevagissey. Beautiful house and fantastic views over the sea and coastline. We couldn't have been more comfortable and feel totally relaxed and rested. Well done Cornish Gems, you have delivered on every aspect again!

8 novembre 2021
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Risposta di Cornish Gems

Good afternoon Louise and thank you so much for taking the time to leave your kind review. We are pleased you all enjoyed your stay and soaked up those glorious views! We do hope to welcome you back to Cornwall again very soon. All the best, The Gems Team

Valutata 3 stelle su 5

Bad taste

I booked 2 properties with Cornish Gems for family holidays, 1 was Harbour Heights which was a beautiful clean property.
All Good.
The other booking was Little Polkerris, where the dishwasher was broken and pans & cutlery were in short supply.Not to the same standard as above. We had a family BBQ and I singed a tiny area of grass. I`m sure this would have regrown within a week. Cornish Gems have withheld my Son`s £250 deposit which was very disapointing. It seems very petty.
On that basis and reading other reviews would not use again. Paul Shaw

1 novembre 2021
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Risposta di Cornish Gems

Good afternoon Paul,
I'm glad to hear you enjoyed your time at Harbour Heights House. I'm sorry to hear of the issues identified at Little Polkerris and shall ensure these issues are raised with the property owner to be rectified if they have not been already.
We would hope that all properties on our portfolio deliver the same level of guest experience and I'm sorry this was not the case.
With regards to the damage to the lawn, we have placed a hold on your son's damage deposit while the final costs to resolve this are established. Rest assured any un-required funds above the cost to resolve the damage will be returned in full.
With best wishes,
Tim
Customer services manager

Valutata 5 stelle su 5

Driftwood is an amazing house

Driftwood is an amazing house for a really enjoyable holiday. It has everything you need for a perfect stay. It's location makes it easily accessible to both fabulous beaches and exploring the local area and further afield. Highly recommended.

29 ottobre 2021
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Risposta di Cornish Gems

Good morning Heidi
Thank you so much for your review of Driftwood, new to the portfolio this year. We are so pleased you enjoyed your time in west Cornwall and we hope to welcome you all back.

Valutata 5 stelle su 5

Third time using thee guys for our…

Third time using thee guys for our autumn Cornish getaway. Each time we have been treated to an excellent and impressive property which has made our stay truly wonderful. Can’t recommend enough

29 ottobre 2021
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Risposta di Cornish Gems

Thank you so much for your kind review and we hope to welcome you back to Cornwall soon

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