After researching other companies, Contactlens.com had the best price with shipping than all the others. The order process was easy and contacts were in my hands within a week. Highly recommend them.... Leggi di più
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I Ordered contacts for both my husband and myself and provided a copy of the prescriptions at the time. Days later I received 1 eye(1 box of 6 lenses), I ordered 12 lenses for each eye for my husban... Leggi di più
ContactLens.com doesn't just have great prices, they have great people. Super fast responses to my multiple questions. It's nice to deal with professional people who take pride in their work.
My RX was approved fairly quickly, and I got my contact lenses in good order in a reasonable timeframe. Thank you!
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Contact Lens.com - World's Best Contact Lens Store Buy discount contact lenses online or 1-800 LENSFAST. Acuvue contact lens, Coopervision, Ciba Vision, Bausch & Lomb and Focus. Free shipping.
Informazioni di contatto
3,7
Nella media
105 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great prices and fast delivery
Great prices and fast delivery. My order was placed, verified and fulfilled in a matter of days. I will keep coming back for my contacts. Great service and i am verify pleased.
11 febbraio 2021
Non scritta su invito
Horrible customer service
Horrible customer service. Ordered contacts on Thursday, still not shipped out by Tuesday. Emailed customer service wanting to cancel the order and Megan was very unprofessional in her response. Did not want to cancel the order and issue a refund at all. Here was her response “ We haven't confirmed cancellation. What is the point of ordering from your doctor if you not only have to go there to pick them up but you'll be paying 20% more to do so plus what you've ordered here is only a 45 day supply so you would have to do this 7 times a year? I don't know about you but saving $70. a year and not having to spend your time going to the doctor in the middle of a pandemic would be enough for me to order onlne.”. I responded to please cancel right away and this was her next response “ The order already shipped, too late to stop. You'll be emailed tracking as soon as it becomes available.” Coincidentally I received a tracking number right after that.
27 gennaio 2021
Non scritta su invito
Risposta di ContactLens.com
Martin ordered at 4:40 PM Thursday, too late to begin RX verification that day. Verification started Friday and finished Monday. The order was sent to the manufacturer Monday to ship directly to Martin. Martin contacted us Tuesday to cancel the order We told Martin we would try to cancel however since the order was already sent to ship the previous day we advised Martin it may not be possible.
Her reply: "Thanks for trying to cancel. It was only saving me about $10 to order online, so I'll just order direct from the doctor.."
The order was for a 90 pack box of 1 day contacts, same RX in both eyes so that 90 pack would last only 45 days. The $10. savings was 20% of her total for that 1 box. Our response was a reply pointing out how much more expensive it would be to purchase a box every 45 days from her doctor. Saving 20% times the 8 boxes needed for a year would actually save her $80 a year not just $70 not to mention the numerous trips to the doctor's office to pick up a box every 45 days. The reply had nothing to do with the cancellation, if a customer wants to cancel it's their right to do so no matter what. Prior to our response we did email a cancellation request. Our intention was certainly not to offend Martin in any way.
We received a reply from the manufacturer to our request to cancel and the reply was the order had already shipped. We advised Martin we were unable to cancel the order, the order had shipped and that she had 30 days to return the order for refund for any or no reason. Martin was sent her tracking number automatically shortly thereafter. We believe this is the first time we've received a negative review for trying to save a customer money and for shipping too quickly! We apologize if Martin felt offended in any way, again it was not our intention to offend.
Consistently excellent service
Consistently excellent service from ContactLens.com and I always go to them when I need contact lenses. Thank you!
28 dicembre 2020
Non scritta su invito
I rarely write reviews but I received…
I rarely write reviews but I received such an exceptionally great customer service from ContactLens that I feel I should write one.
They have a pretty straightforward site and explain their ordering process well, yet I made a mistake while ordering my lenses. I accidentally put in the wrong number for power. As I was trying to fix it I wound up making 2 orders — one correct and one incorrect. I decided to call the company to get help sorting it out. By the time I looked up the phone number and dialed it the problem was already solved. Literally, the person on the phone told me they have just caught up on the discrepancy and fixed it and I needn’t worry about a thing. Later, they followed up with an email reassurance that my order is fine and soon after — notification that my lenses were mailed with a tracking number. I have already received my lenses and I am wearing them as I type this.
In the time of the pandemic, when even the most trivial things often turn into a major ordeal, it’s very pleasing to get such personal attention to detail and such a smooth ordering experience. I’m very happy with my interaction with ContactLens I’ll definitely use them again. I highly recommend them.
22 dicembre 2020
Non scritta su invito
Repeat customer
I have used this company for 6 years and I order twice a year. Always fast, correct and reasonably priced.
10 ottobre 2020
Non scritta su invito
reliable service
I've been using this company for several years now and am very satisfied! Shipping is pretty fast and prices are great! The only time I needed to contact customer service (I was changing the mailing address after the order had been processed) they responded quickly and did their best to help. Thankful for the consistently great service!
25 settembre 2020
Non scritta su invito
Excellent Service!
My family & I have been using this website for years now - its been such a help with special lens that take longer. Great customer service, processing, shipping and the best prices! Would definitely recommend to anyone purchasing contact lens.
22 settembre 2020
Non scritta su invito
Cheapest Contact Lenses Online
Been using them for over 8 years! cheapest prices and fast shipping!
22 settembre 2020
Non scritta su invito
Four Stars Earned As Follows
Four stars earned as follows: two for lowest price, zero for processing and shipping time, zero for quality control, and two for customer service. It took nine days to receive the order, and the lenses received did not match the prescription. But when the problem was brought to ContactLens’s attention, they corrected it promptly and courteously.
19 settembre 2020
Non scritta su invito
Excellent site to buy contact lenses
Excellent site to buy contact lenses. I've been purchasing my contacts from them for many years. They have the best prices for my contacts and their shipping speed has been very good. Highly recommended.
11 settembre 2020
Non scritta su invito
They have the best prices you can find…
They have the best prices you can find online and they ship quickly!
1 agosto 2020
Non scritta su invito
Quick delivery at great prices
27 luglio 2020
Non scritta su invito
Reliable and quick delivery
Reliable and quick delivery, great prices. Thanks I will order again.
26 luglio 2020
Non scritta su invito
Nothing but great
Great Products at a great price plus excellent customer service.
2 luglio 2020
Non scritta su invito
Good prices, easy ordering, fast shipping
After shopping around, I found the best prices available here. The order and prescription submission process was simple, and shipping was fast.
30 giugno 2020
Non scritta su invito
Bad BEWARE
Bad. Five days after placing the order is still said it was processing so I called the number Megan answered the phone and told me that my contact lenses were in shipping it should go out. 4 hours later I got an email saying They don’t have my lenses and they should be sent out from the manufacture in three weeks. I requested a refund and they refused to give me a full refund I want to keep a processing fee. nothing I can do I guess they may get my money. BEWARE.
26 giugno 2020
Non scritta su invito
Risposta di ContactLens.com
Ordered very complicated contact lenses with over 10,000 prescriptions for the one lens. Repeat customer with full knowledge of the time it takes to complete such a complicated order. She was given incorrect information which we corrected as soon as we realized the mistake. She refused to wait for delivery unless we "immediately" sent her "free" contacts. We'd done that for her previous order as a courtesy although that order was also not overdue. We politely told her we could not continue sending free contacts with every order and her response was to either provide free contacts or immediately cancel the order. We cancelled and refunded the order with the exception of the $5. the credit card company charged us for processing and refunding her charge.
Great prices
Consistently the lowest prices I've found online... I've been buying from them for almost ten years. The web site is easy to navigate, it's a cinch to order, and shipping is quick.
23 giugno 2020
Non scritta su invito
Betzalel. W.
Great website and easy to navigate. Ordering made simple and quick!
This is why I keep coming back, Terrific service and fast delivery.
The prices are great.
Thank you.
7 giugno 2020
Non scritta su invito
Excellent!
Easy to navigate and find what you need. Easy to upload RX. Order to delivery in under three days. Excellent!
31 maggio 2020
Non scritta su invito
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