Been unable to sign in for over a week now , 3 emails sent no reply , reading the reviews seem like they are removing anyone when the like even thou I have made a few pounds for vouchers , no notifica... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Consumer Pulse decided that I was no longer needed on the panel due to demographic reasons. I completely understand this and respect that I am no longer needed. Unfortunately, this was not communicat... Leggi di più
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I have been a member of Consumer Pulse for many years and suddenly I was not allowed to login. No explanation! It wasn’t until I came on Trustpilot that I found out the reason. I’ve emailed Consumer... Leggi di più
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I've thoroughly enjoyed being part of the Consumer Pulse "family" but, it seems that, now that I've reached the age of 80, my participation is no longer required. I queried it with Consumer Puls... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are interested in collecting information on your shopping, whether for yourself or others in the following areas: Fashion, Entertainment, Mobile Phones and Accessories, Beauty
Informazioni di contatto
Regno Unito
- www.consumerpulse.co.uk
2,5
Scarso
67 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Been with them quite a few years and …
Been with them quite a few years and never had any issues but the rewards need to be updated as choice is quite limited I think ...need to add supermarket type vouchers or PayPal..
24 novembre 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and suggestion.
We appreciate your suggestions for rewards and are actively working to enhance our program. Your input is valued, and we aim to exceed your expectations. If you have more suggestions, feel free to share. Thanks again for your loyalty, we look forward to serving you better.
Kind regards,
Consumer Pulse
Absolutely disgraceful
Absolutely disgraceful! I joined them for less than 2 months, diligently recorded relevant purchases each week, and accumulated points worth around £30. I was planning to redeem it when it reached a bit more, but suddenly, they closed my account.
The reason? "You no longer meet our criteria."
What they did to me was simply demand my personal information without providing any benefit. Once they've resold your data, they promptly close your account.
My advice to those invited to join: think twice before wasting your precious time!
UPDATE (21/11/23):
They told me a quick call would allow me to redeem my points. So, I rang them, asking to turn my points into 2 x £20 Argos e-gift cards (my points worth around £44). Guess what? They said those cards weren't available for me, only £10 physical ones. They also suggested I log into my account to sort it myself. The problem is, my account's closed, so no logging in for me. I prefer e-vouchers so that they can't use 'delivery is lost' as a pretext. Nonetheless, they shuffled me to a 'help line,' claiming it'd sort things out. Well, the call dropped, and when I tried again, no agents were around. This whole experience just shows how terrible their service is. I'll keep you posted on the mess I'm dealing with. Think TWICE before joining.
20 novembre 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and for providing your details. We have checked our records and identified incorrect purchase entries. Since you joined the panel, we have received only inaccurate data, and these data have never been used due to their inaccuracy.
You can contact our rewards team at 0800 0121 488 to redeem the outstanding vouchers.
Please note that we are a market research company committed to providing accurate data. For more information, refer to our privacy policy at https://consumerpulse.co.uk/privacy_policy.php?frmnd=home
If you need further clarification, please contact us by email at help@consumerpulse.co.uk or by telephone at 08085 774 445, and we will be happy to assist you.
Kind regards,
Consumer Pulse
13 years experience.
I have been a member of Consumerpulse for 13 years. I have had an excellent experience with them and would highly recommend the site. It is so easy to enter your purchases and payout of rewards excellent. Thank you for years of rewards.
10 novembre 2023
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Risposta di :: consumer pulse :: Home
Thank you so much for being a valued member of Consumer Pulse for 13 years!
We're pleased to hear about your excellent experience and appreciate your recommendation. We're committed to providing a seamless and rewarding experience for our members. Your kind words mean a lot to us, and we look forward to continuing to serve you for many more years. Thank you for being so loyal and being part of the Consumer Pulse panel!
Kind regards,
Consumer Pulse
Fantastic
I can't remember how long I have been with this company it's been so long.
I can honestly say they are fantastic.
I just log in every Monday to enter my purchases, if I have any or not. The reminder email I get every Sunday is a good way not to forget.
The rewards are great - e-vouchers are sent almost by return when I have applied for them.
1 novembre 2023
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Risposta di :: consumer pulse :: Home
Thank you for your long-standing support! We're thrilled to hear that you've had a fantastic experience with us. Your loyalty and positive feedback mean a lot to us, and we're glad the process has been easy and rewarding for you.
Kind regards,
Consumer Pulse
Great company to work with
Great company to work with , always received my vouchers quickly , nice gentle reminder if you forget .
31 ottobre 2023
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Risposta di :: consumer pulse :: Home
Thank you so much for this 5-star review. We appreciate your positive feedback and are pleased to hear that you've had a great experience with us. Your satisfaction is important to us.
Kind regards,
Consumer Pulse
I might 2 weeks ago join that and from…
I might 2 weeks ago join that and from the first day i can’t sign in… i ask for password reminder they sent but still not working
2 settembre 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and feedback.
We apologise for any inconvenience you've experienced in accessing and resetting your password.
Could we kindly ask you to reach out to us via email at help@consumerpulse.co.uk or by telephone at 08085 774 445? We will be more than happy to assist you.
Kind regards,
Consumer Pulse
I have been with this company for many…
I have been with this company for many years, never had @ny issues. I usually allow the point to add up till Christmas time, then have a splash out.
Never had a problem with receiving the vouchers.
I can certainly recommend this company. Keep up the good work
22 agosto 2023
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Risposta di :: consumer pulse :: Home
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely delighted to hear that you've been a loyal member of our company for many years and that you've had consistently positive interactions with our services.
It's fantastic to know that our point system has been working well for you, allowing you to accumulate points and treat yourself to a special splash-out during the holiday season.
Thank you for your recommendation.
Kind regards,
Consumer Pulse
Never had a problem
Never had a problem. My voucher requests have always been redeemed quickly.
16 luglio 2023
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Risposta di :: consumer pulse :: Home
Thank you so much for this 5-star review.
It's wonderful to hear that the task was easy and that you love our rewards. We genuinely appreciate you taking the time to share your experience with us.
Kind regards,
Consumer Pulse
Consumer Pulse
I am finding the reviews on here most interesting! I received exactly the same email back in early May informing me:
'We regret to inform you that we had to close your account as we have not received any response from you since our last reminder.' I had logged in more than once a week. I have phoned Consumer Pulse and email and apart from a email acknowledgement I have not received any explanation as to why my account was closed!
9 maggio 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and feedback.
We would like to extend our sincere apologies for any inconvenience you may have encountered due to the closure of your account. We appreciate you providing your details, and we have reached out to you directly via email.
At Consumer Pulse, we greatly value your feedback, and we strive to improve our services based on the experiences of our panel members. If you have any further questions or concerns, please feel free to reach out to our help desk. We are here to assist you.
Once again, thank you for your valuable feedback.
Kind regards,
Consumer Pulse
To begin with was great
To begin with was great. I recorded my purchases and received reward. Continued to record purchases and responded to last email received stating that I hadn't made any new purchases.
Received an email saying I hadn't responded & they were closing my account.
I was close to receiving another reward. What a great way to obtain users data for free & not reward them!
An update as they contacted me today (23/5/23). They reopened my account temporarily & added a goodwill amount so I could reach the reward payout.
Top marks for the response and outcome
11 maggio 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and feedback.
We sincerely apologise for any inconvenience you may have experienced regarding the closure of your account. Thank you for providing your details. We have directly contacted you via email.
At Consumer Pulse, we highly value your feedback and aim to enhance our services based on the experiences of our panel members.
If you have any additional questions or concerns, please do not hesitate to contact our help desk. We are here to assist you.
Kind regards,
Consumer Pulse
Shabby treatment
They got one star because it was fine for a while.
I joined in March, recorded relevant purchases each week and earned £25.
Then they closed my account.
First reason given - You have not responded to our last reminder. Pure bull!
Second explanation - You no longer meet our criteria and closure is not appealable. Total tosh!!
At least I haven't lost my earnings but I'm appalled by their shabby treatment!
10 maggio 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review and for sharing your experience with us.
We sincerely apologise for any inconvenience you have faced regarding the closure of your account. We understand how frustrating and disappointing this situation must have been for you.
Upon reviewing your feedback, we have taken immediate action to investigate the matter further. We found that our help desk recently contacted you regarding the voucher redemption, and we assure you that the vouchers will be delivered to you shortly.
We value your feedback and strive to improve our services based on panel members' experiences. Your input helps us identify areas where we can make enhancements to provide a better overall experience for our customers. We apologise for any miscommunication once again and for any inconvenience caused, and we appreciate your understanding and patience.
If you have any further questions or concerns, please don't hesitate to reach out to our help desk.
Kind regards,
Consumer Pulse
Fantastic
By far the best student survey conpany I use weekly. Paid for many Xbox games from Argos! It’s brilliant and engaging. Much better than another company which is similar! These reward you like they should properly
20 aprile 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review.
We are so glad that you find our rewards satisfying and the task to be easy. We understand the importance of having a positive experience with us, and we thank you for giving us the time to share it with us.
Kind regards,
Consumer Pulse
Well rewarded for regularity…
Been a member for a number of years now, they pay out well for the surveys and diary entries you undertake. However you do need to commit to it as the regular recording of information is what helps them understand purchasing habits and changes in habits. If you are willing to be a regular panellist then you can expect to be rewarded for your time. The panelist support team are also really helpful.
31 marzo 2023
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Risposta di :: consumer pulse :: Home
Thank you for your 5-star review.
We are truly grateful for the feedback we have received regarding our team. We strive to provide the best consumer experience possible, and hearing that we have achieved this is very rewarding. Thank you for helping us make discoveries that will shape the future. We greatly appreciate your ongoing support and enthusiasm.
Kind regards,
Consumer Pulse
Great survey company
Great survey company. Easy to fill in, fair compensation for time involved and points mount up quickly. Only downside, as others have said, limited options for cash in. Would like to see Amazon, M&S, Next or preferably Pay Pal
25 marzo 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review.
We appreciate your feedback and are grateful for your trust in us. Your participation helps us to continue improving our research services and rewards.
Kind regards,
Consumer Pulse
A great survey company and helpful…Helpful staff
A great survey company and helpful staff if you have a problem.
18 marzo 2023
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Risposta di :: consumer pulse :: Home
Thank you for your 5-star review.
We are glad to hear that our team is performing well. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Consumer Pulse
I've been with consumer pulse for a…
I've been with consumer pulse for a long time, I've cashed out vouchers at times and built up at others. They are always proficient in communication and keep me updated with new items when available. I would like others like to see more reward options and would value a reply from them accordingly
2 marzo 2023
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Risposta di :: consumer pulse :: Home
Thank you for your review.
We are dedicated to providing you with the best customer service and rewards experience. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Consumer Pulse
Been with them for a number of years and going strong
Been with them for a number of years and i must say to my humble opinion are great no issues.
only downside as already mentioned is the luck of redeemable partners e.g. amazon. Argos and Halfords are a big plus as I used the vouchers for car service parts like engine oil/filters.
Instant availability of voucher codes with in minutes .
Me personally i would recommend then highly.
27 febbraio 2023
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Risposta di :: consumer pulse :: Home
Thank you for your 5-star review and recommendation.
We are delighted to have your continued support and participation in our research and you love our rewards. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Consumer Pulse
Needing to give their site some fresh rewards
Love the site and have been with them for years. Only down side is their range of vouchers in the rewards section is not what it used to be.
19 novembre 2022
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Risposta di :: consumer pulse :: Home
Thank you for your review and feedback.
We truly appreciate the time and effort that you have dedicated to providing us with valuable feedback.
Kind regards,
Consumer Pulse
Genuine site, good way to earn vouchers
I've been with Consumer Pulse for several years now. I've never had any issues with receiving my rewards and have earned hundreds of pounds worth of vouchers. In particular, I like that you can still earn points even if you don't have any purchases to report that week. Would definitely recommend, this is a genuine site and although it can take a little while to build up rewards, it's very worth it for relatively little effort
7 aprile 2022
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Meh at best.
Meh. Genuine and safe survey site, but the experience was so basic and the disregard for user safety / customer experience / brand was quite shocking and vouchers were no longer usable anywhere. No longer a member and absolutely no lost sleep over that.
4 aprile 2022
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