Concept Blinds Direct Recensioni 

650
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I’ve used this company for years and have ordered lots of different styles of blinds depending on the kind of house I’m styling. Excellent quality fast delivery and great communication. The site offer... Leggi di più

Valutata 5 stelle su 5

Bought 2 blinds . Had a small issue with one of my blinds. Called them and they sent out a replacement within a week . All I needed to send was a photo . Even the call was great . This is probably th... Leggi di più

Valutata 5 stelle su 5

Fantastic company. Nothing was too much trouble for Concept blinds direct. Any questions answered straight away. Packaging was really first class. Delivered up to Scotland with no damage. Beautiful bl... Leggi di più

Valutata 5 stelle su 5

Received my blind with no hassle what whatsoever. It arrived quickly and I was kept updated as to when the delivery was. Installation of the blind was simple once I got the bracket in-between the g... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

650 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(650)

19 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I have had quite a few orders from your…

I have had quite a few orders from your company and I have never been disappointed with anything. The customer service received was excellent, and the quality of your products are second to none! We received advice with measuring conservatory blinds which was greatly appreciated. I would recommend this company to anyone interested in buying new blinds.

9 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

EXCELLENT SERVICE

EXCELLENT SERVICE. RIGHT FROM INITIALLY SENDING SAMPLES TO THE FINAL PRODUCT QUALITY, ACCURACY OF MEASUREMENT NEEDING NO ALTERATIONS AND THE FINALLY PROMT DELIVERY.

8 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Service

I have sourced blinds from your company over several years and the quality of your products has been consistently good throughout. Your staff are helpful, your service is prompt, and the website is logical and has useful guides regarding measuring and fitting.
You are good value too in my humble opinion.

Don’t change…………

5 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service department

Bought some rigid PVC vertical blinds, competitively priced and arrived promptly. Look great and are excellent for regularly used French doors to garden access area.

Sadly, after 14 months two of the slats broke where they are hole-punched and fit onto the hanging rail.

I emailed Concept Blinds Direct on Sunday evening notifying them of this problem, received a response from them at 08.32 Monday morning and received replacement slats today, Wednesday, free of charge.

You can judge a company on how it's Customer Service department deals with problems....
Consequently, l rate them as excellent. I'm one fully satisfied customer and will not hesitate in buying from them in the future.

22 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Value and simplicity

My order was dealt with quickly and efficiently.
Blinds represent good value for money.
Fitting instructions are clear and easy to follow.
Fitting requires only power drill screwdriver and a tape.

8 settembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Service, helpful and friendly!

Very good service and always polite and helpful with any questions I had. You were recommended to me by a friend and I would certainly recommend you to others. I will also be back in touch to order matching blinds for the rest of my house.

29 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Recently purchased Venetian blinds for a bay window

Recently purchased Venetian blinds for a bay window, and I am absolutely thrilled with them. The quality is superb, the website is so well designed and easy to navigate and the staff are so helpful and friendly. No hesitation recommending them to family and friends. Truly 5 star.

9 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Exceptional service and great value…

Exceptional service and great value blinds.
Love the fabric, very luxurious.
Company was great, they sent me out a good number of samples to choose from. Also told me exactly how to measure as I was unsure if I was doing it correctly.
They look incredible, I’m genuinely so very happy with them.
I was put off getting some for many years as I bought a ready made pair from the high street which fell apart in a couple weeks. I wanted a better view of my garden than net curtains so decided to get some made to measure blinds, So very pleased I did.
The staff were extremely helpful and polite.
These are really strong, very simple to fit and look great!
Want some for my main room next, such gorgeous sheer type fabric I got, very impressed,
Many thanks!

24 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

A great service from Gavin in customer…

A great service from Gavin in customer service who made sure the courier company delivered to the correct property. The blinds are great and were delivered well within the estimated timescale. Many companies could benefit from learning from Gavin how to provide a great customer service. Thank you.

14 luglio 2021
Non scritta su invito
Valutata 4 stelle su 5

Faux wood blinds

Faux wood - 2600mm x 1700mm
After looking at several blinds companies we found Concept blinds and they appeared to be one of the cheapest.
a quick e-mail enquiry to the company led to a sales rep calling me back promptly and we discussed the fitting criteria and the product itself. Giving me the confidence to measure again and ensure i was getting the right product.
a week later i placed the order and received it about 1 month later.
I found the fitting instructions where good and relatively easy to understand, albeit some drawings could do with better close ups of the small details. The quality of the product pretty good, as expected.
The blinds have totally transformed our living space and by using Concept blinds and my own DIY skill (or lack of), i feel we have saved about $GBP400 on just one window. A quick and dirty calculation would suggest if we were to do 4 major windows, through the house, we'd save over $GBP1600!

Good product.

Thanks

23 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic!!

Well, I have to say, I’m well pleased with my blinds, they came last week, and were Roman ones. I love the colour Amaze Silver. They were the only company online that would do the width we needed for our living room windows. Once my husband installed them, they look so nice. I like the pull chain, as the last Roman Blinds I bought from a different company were strings.
I could never get them to go right, I rolled these out and they look good, well made, and a good price. We will defo be buying for the bedroom from this site, when we’ve decorated them. I would recommend this company to anyone. They called to check the order was right and I had put one thing down wrong, which the gentleman helped me with. All in all good quality, helpful, friendly. And a quick service, with information all the way through the parcel tracking. Well Done ConceptBlinds!!

23 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Concept Blinds Direct Ltd

I have to say your product, pricing and service was 100%! In all three.

I had looked at various companies including lots of local ones but yours was the best for price. I also liked your website measuring guide.

A lot of the companies I looked at would not give you a quote without coming out to your house first. This I did not want to do due to Covid anyway.

I would recommend you 100% to my friends and family.

21 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

The blinds lasts only a year!...

We purchased blinds for whole house from this company last year. A few days ago when mrs tried to lift the blind to clean the windows and the blind snapped from the corner where the brackets were. We emailed to the company and send some pictures and after a while we have got reply saying that we put only one supporting bracket the middle and the item was not damaged on the transit so therefore they will not replace the blind. So the money we paid 100's £££ gone out the window. There were no support at all. So please be prepared losing your money and blinds after a year as this company will not giving any sort of warranty.

16 giugno 2021
Non scritta su invito
Logo di Concept Blinds Direct

Risposta di Concept Blinds Direct

Dear Ibrahim,

Thank you for leaving us a review.

We offer a 3 year warranty on all our product; 1 year covering the entire blind and a further 2 years covering replacement components.

I have spoken to the member of the team who dealt with this issue and checked through their correspondence with you to understand more fully what has occurred here.

From looking at your photos I can see that you installed the box brackets upside down and on the wrong side of the blind as well as not installing the correct number of support brackets for this very wide blind. This is what caused the blind to fall down.

If the blind had been installed correctly as per our fitting instructions it would not have fallen from the brackets and become damaged.

Due to the damage not being caused by a faulty product or component, the best we can do in this instance is look at supplying a discount on a re-order of this item as a goodwill gesture. I also strongly recommend you check how you have installed the brackets on the other blinds in your home to ensure they have been installed the correct way up to prevent other blinds having the same issue.

If you need any further guidance on installation just email us and I can get a technical advisor to call you at a convenient time.

If you want to obtain a discount on a re-order please just email us and I will assist further.

Kind regards,
Jen Waters (Managing Director)

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