We purchased a Comfomatic adjustable king sized bed in 2023. I suffered from a bad back with much pain and COPD. I now sleep much better and wake up pain free and don't wake up in the night with... Leggi di più
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The sales process and bed delivery were excellent and it is good that there is a follow up and after care service offered. The whole sales and bed installation was handled very effeiciently and the sa... Leggi di più
L'azienda ha risposto
Excellent customer service. Everything well explained and not rushed. Would highly recommend. Whole thing felt personalised im very happy
L'azienda ha risposto
The delivery men turned up on time and were very polite, they assessed the rooms and work to be carried out. They were happy to move one bed into another room. The two men worked extremely hard to r... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Comfomatic, we believe buying an adjustable bed or rise and recline chair should be one of the most enjoyable and reassuring purchases you ever make. For over 17 years we have been helping people across mainland UK enjoy greater comfort, improved relaxation and better sleep through our range of premium adjustable beds, rise and recline chairs and bathing solutions. Whether you're looking for a better night's sleep, a chair that makes relaxing easier, or greater independence around the home, our experienced team will help you find the solution that's right for you. From your first enquiry, you'll experience the Comfomatic difference. Every home demonstration is relaxed, informative and tailored to your individual needs, with absolutely no obligation to purchase. Once you've chosen the right product, many of our beds and chairs can be delivered directly from stock. Our own white glove delivery team will deliver, assemble, install and fully demonstrate your new purchase before removing all packaging, leaving you ready to enjoy it from day one. For complete peace of mind, every Comfomatic bed and chair is supplied with a comprehensive five-year warranty, including cover for most types of accidental damage. Nothing makes us prouder than the thousands of customers who have trusted Comfomatic over the years and the kind words they continue to share about our products, our people and our service. It's why so many customers recommend us to their family and friends. At Comfomatic, we don't just deliver premium products. We deliver confidence, comfort and peace of mind—for the rest of your life.
Informazioni di contatto
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, Regno Unito
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4,6
Eccellente
309 recensioni
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Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I'v had my bed for years to help me so…
I'v had my bed for years to help me so much the only thing is i love my bed that much i try and stay in bed long ib the morning
9 giugno 2026
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Risposta di Comfomatic
Dear Cynthia , thank you so much for your wonderful 5-star review.
We’re delighted to hear that your Comfomatic bed has been helping you for so many years. There is no better compliment than hearing that you enjoy it so much you find it difficult to get out of bed in the morning!
Providing lasting comfort and support is exactly what we aim to achieve for every customer, so it is lovely to hear that your bed continues to make such a positive difference.
We wish you many more nights of deep, refreshing sleep on your Comfomatic Sleep System.
Pressure sales and even took nearly…
PLEASE CHECK GOOGLE REVIEWS 1st to see and hear the true nature of this company also check out glass door to see what all the vast amount of previous sales and office staff have to say about Mike and Ged !!! Pressure sales up to 4hrs in your home !! Taking huge cash deposits is common also no cancellation paperwork proved at point of sale (illegal by the way law states clearly this must be provided in written form) and yes they took nearly £3000 cash from a vulnerable person for a bespoke special bed made to order which arrived next day!! Nothing bespoke about it at all !! and looking on here looks like this is not the 1st time they have done this.. The building my father lives in has a strict no cold calling policy and as it is noted NO sales agreement or contract unless they can show proof of a requested appointment will be upheld. And to take nearly £3000 in cash from an 80 year old man is theft. See the response what a joke this matter has been passed to the appropriate authorities and bespoke bed made and delivered in less than 24hrs you have received the appropriate authority to deal with myself and have not sent over any proof or evidence of an appointment with anyone so people reading this make up your own mind nothing I have stated in this review is incorrect or false oh and my father has passed so I will be coming for the refund of the £2850 you stole see you soon
22 maggio 2026
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Risposta di Comfomatic
Dear Mr Atkins, thank you for your feedback. We are sorry these serious concerns have been raised.
Comfomatic has carried out a full investigation into the matters raised, including the appointment history, sales and finance documentation, payment record, delivery details and recorded calls.
That investigation did not support the allegations of pressure selling, an unauthorised visit, inappropriate cash handling at the point of sale, the sale of a bespoke product, or that Comfomatic had been made aware of any Lasting Power of Attorney arrangement at the time of sale.
As we do not hold consent or verified legal authority to discuss the customer’s account with you publicly, we have responded directly to the customer with the outcome of our investigation.
We are sorry you remain dissatisfied, but we are unable to discuss the customer’s personal account details further in this forum.
Everyone was kind
Everyone was kind , helpful and friendly. I just had my bed delivered.
4 giugno 2026
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Risposta di Comfomatic
Dear Diane, thank you so much for your lovely 5-star review.
We’re delighted to hear that everyone you met was kind, helpful and friendly. Providing a caring and professional service from the initial home demonstration right through to delivery and installation is something we take great pride in.
As your new bed has only just been delivered, we hope you are settling in comfortably and already beginning to enjoy the benefits it has to offer.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
The rep was so brilliance
The rep was very helpful and help me get the best bed for me. and the delivery team where so helpful. The team would not let me lift your finger.
2 giugno 2026
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Risposta di Comfomatic
Dear Karen, thank you so much for your wonderful 5-star review.
We’re delighted to hear that your representative was so helpful and took the time to help you choose the best bed for your needs. Making sure every customer feels comfortable, informed and confident in their decision is exactly what our home demonstrations are designed to do.
It is also lovely to hear that our delivery team were so helpful and made everything easy for you during delivery and installation.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
How to operate your chere
We had ourcomfomatic cher delivered today by very polite men all the way from Widnes iup North good experience. Thank you
29 maggio 2026
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Risposta di Comfomatic
Dear Mr Croft, thank you so much for your lovely 5-star review.
We’re delighted to hear that your Comfomatic chair was delivered by such polite and helpful members of our team, and that your experience was a positive one. Our aim is always to provide a professional and friendly service from demonstration through to delivery and installation.
We hope you are settling in comfortably and enjoying all the benefits your new chair has to offer.
We wish you many days of deep, refreshing relaxation in your all-new Comfomatic Ultra High Leg Lift Chair.
When i ordered my bed i was exstreemly…
When i ordered my bed i was exstreemly satified with it i don't get back ache when stitting up in bed and to be honest it the best thing i have purchased
27 maggio 2026
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Risposta di Comfomatic
Dear Katherine
Thank you so much for your wonderful 5 star review.
We are delighted to hear that after one year your Comfomatic bed is still making such a positive difference and helping you sit up comfortably without back ache. There is nothing better for us than knowing our customers continue to enjoy the benefits of their bed long after delivery.
We truly appreciate your kind words and are so pleased to hear it has been one of the best purchases you have made.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Bought the bed and initially found kind…
Bought the bed and initially found kind of average comfort. Had made several complaints to no avail. Mike came and suggested a couple things to try and feel more comfortable. Again no progress, periodic complaints continued till they said the warranty had expired. They offered a special price of £2000 to replace the mattresses. Service plan is not worth the money . I had to phone every year regarding annual service, never on time. Not the best experience you have. I asked for my money back for the breakdown in services - no chance!
4 maggio 2026
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Risposta di Comfomatic
Thank you for your review. We are naturally disappointed to read your comments, particularly as we understand that a number of efforts were made over time to assist you with comfort adjustments and ongoing support.
As with all adjustable sleep systems, comfort can sometimes require adjustment periods and fine tuning, which is why further advice and recommendations were provided during our visits and communications with you.
We are sorry that you remain unhappy with your experience. However, we do feel it is important to note that support was provided over an extended period, including visits, advice, and a heavily reduced replacement mattress offer made outside of standard warranty terms in an effort to help resolve matters for you.
Regarding the service plan, we regret if you felt appointments were not arranged as expected and appreciate your feedback on this point.
Really pleased with new bed
Really pleased with new bed. Good service from sales rep and delivery driver installers. Thank you very much,
23 maggio 2026
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Risposta di Comfomatic
Dear Jean
Thank you so much for your wonderful review.
We are delighted to hear you are really pleased with your new bed and that both our sales representative and delivery installation team provided you with a great experience from start to finish.
Your kind comments mean a great deal to all of us here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
I ve got 2 chairs and a bet and we are…
I ve got 2 chairs and a bet and we are happy with them
22 maggio 2026
Non scritta su invito
Risposta di Comfomatic
Dear Sharon
Thank you so much for your lovely review and for being valued Comfomatic customers since 2023.
We are delighted to hear that you are happy with your two chairs and bed, and that our recent service visit gave you the confidence to share your experience.
Your continued support means a great deal to everyone here at Comfomatic and we truly appreciate your loyalty over the years.
We wish you many nights of deep refreshing sleep and many days of deep refreshing relaxation with your Comfomatic Sleep Systems and Chairs.
I had my bed for 3 years and it made a…
I had my bed for 3 years and it made a difference with my back. Helped me get my back relaxed before going to bed. Love the bed highly recommend it
22 maggio 2026
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Risposta di Comfomatic
Dear David
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that after 3 years your Comfomatic bed is still making such a positive difference to your back and helping you relax before going to sleep. There is nothing more rewarding for us than knowing our customers are experiencing greater comfort and improved rest.
Your kind words and continued satisfaction mean a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
The bes is extremely comfortable
The bes is extremely comfortable. And I get a good night sleep.
14 maggio 2026
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Risposta di Comfomatic
Dear Terence
Thank you so much for your wonderful 5 star review.
We are delighted to hear that your bed is extremely comfortable and helping you enjoy a good night’s sleep. Knowing our customers are resting comfortably is exactly what we strive for at Comfomatic.
Your kind feedback means a great deal to our entire team.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Great service from sales rep and…
Great service from sales rep and delivery drivers installers, looking forward to my new bed.
13 maggio 2026
Non scritta su invito
Risposta di Comfomatic
Dear Arthur
Thank you so much for your wonderful 5 star review.
We are delighted to hear you received great service from both our sales representative and delivery installation team. We are sure you will love your new bed and we truly appreciate you choosing Comfomatic.
Your kind feedback means a great deal to everyone here at Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
My brother (vulnerable adult) endured 4…
My brother (vulnerable adult) endured 4 hours of high pressured sales from Polish sales rep. And seemed to struggle understanding English especially 'NO'. He signed an agreement after being told that the bed would be specially made for his needs. Then it was "your bed will be delivered at 8am tomorrow". How's that specially made in less than 24 hrs? I emailed an cancelled the order and said he would be refusing delivery. They hounded him with over 40 missed calls.
7 maggio 2026
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Risposta di Comfomatic
Dear Joan,
Thank you for bringing this to our attention.
We take any concerns involving vulnerability, sales conduct, cancellation, and customer contact extremely seriously. We are unable to discuss individual customer circumstances on a public platform, particularly where the comments relate to a third party.
For data protection reasons, we must ensure we have the customer’s authority before discussing their account or order with anyone else. Where contact attempts have been made, this may have been to confirm the customer’s instructions directly, verify cancellation wishes, or obtain permission to speak with a representative.
We would welcome the opportunity to investigate this fully, including the appointment records, cancellation request, call history, delivery arrangements, and any authority provided to act on the customer’s behalf.
Please ask the customer, or their authorised representative, to contact our customer care team on 0151 559 1140 so this can be treated as a formal complaint and reviewed by senior management.
The fitter where very good 5star to…
The fitter where very good 5star to them. The rep help me with all the information. this company was so help full.
12 maggio 2026
Non scritta su invito
Risposta di Comfomatic
Dear John
Thank you so much for your wonderful 5 star review.
We are delighted to hear that our fitters provided such excellent service and that our representative was able to help you with all the information you needed. Your kind comments about our team being so helpful mean a great deal to everyone here at Comfomatic.
We truly appreciate your feedback and your trust in Comfomatic.
We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
A wonderful bed
A wonderful bed. The salesman was very helpful informative professional and friendly. The guys who installed my new bed were incredible did everything showed me how it all worked couldn't ask for better. HIGHLY RECOMMENDED
5 maggio 2026
Non scritta su invito
Risposta di Comfomatic
Dear Tony, thank you so much for your fantastic 5-star review.
We’re delighted to hear how pleased you are with your new bed and that both your representative and our installation team provided such a helpful and professional service throughout. Making sure customers feel comfortable, informed and well looked after from the initial home demonstration right through to installation is something we take great pride in.
It’s especially lovely to hear that everything was fully explained during delivery so you could feel confident using your new bed straight away.
Thank you once again for your recommendation, and we wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Annoying sales cold callers
They cold call you to offer you a free gift card. I didn't sign up to receive calls from your company.
1 maggio 2026
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Risposta di Comfomatic
Dear David, thank you for your feedback. We are sorry to hear you were unhappy to receive a call from us.
Comfomatic does not wish to contact anyone who does not want to hear from us, and we take these concerns seriously. If we have contacted you, we believe this may have followed a response to a marketing campaign, and we would always expect any contact to be handled in line with the appropriate consent requirements.
From the information available in this review, we are unable to identify the contact record.
Please contact our Customer Service team on 0151 559 1140 so we can identify the record, investigate why you were contacted, and ensure we suppress any future contact.
Once again, we apologise for any inconvenience caused.
An Admirable Service
As my answers tothe questions posed to me yesterday by Ryan, there was nothing about my meetings with Steve, who visited me on Tuesday to make a presentation and take my order, and John and his crew, who removed my old bed before delivering and installing its much improved Conformatic replacement, that wasn't highly proficient and excellently performed.
29 aprile 2026
Non scritta su invito
Risposta di Comfomatic
Dear Chris, thank you so much for your wonderful 5-star review.
We’re delighted to hear that Steve looked after you so well during the presentation and ordering process, and that John and his team provided such a proficient service when removing your old bed and delivering and installing your new Comfomatic replacement.
Our aim is always to make the whole experience feel smooth, professional and reassuring from the initial home demonstration right through to installation, so it’s lovely to hear that reflected in your feedback.
We wish you many nights of deep, refreshing sleep on your all-new Comfomatic Sleep System.
Great bed comfortable and get a good…
Great bed comfortable and get a good night's sleep
28 aprile 2026
Non scritta su invito
Risposta di Comfomatic
Thanks so much for the feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System
Got Bed and chair good service
Got Bed and chair good service, excellent products
28 aprile 2026
Non scritta su invito
Risposta di Comfomatic
Dear Ian thanks for the great feedback and your brand loyalty. It is very much appreciated.
I’m very happy with the level of…
I’m very happy with the level of service
The bed is very comfortable and I had a good night sleep last night for the first time in years
24 aprile 2026
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Risposta di Comfomatic
Dear Brendah thank you so much for the great feedback. It’s good to hear that the Comfomatic Sleep System has had such an impact. We wish you many nights of deep refreshing sleep on your Comfomatic Sleep System.
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