Charterhouse Mobility Recensioni 

Very quick to come out for a demonstration, we viewed the bed and reclining chairs which was very good. Delivery date was as expected, Danny & Wayne arrived providing an excellent service, took old furniture away and installed new furniture and showed my parents how they worked before leaving.

They are very good demo and very inderstanding with the equment

Great service! Delivery staff very friendly and accommodating! Great at what they do and they were very kind to my grandma whilst they were here! Thank you for your great service!

THEY TAKE ADVANTAGE OF THE ELDERLY

A vulnerable family member booked what was advertised as a free, no-obligation home demonstration.

After the demonstration, it was made clear that there was uncertainty about proceeding with the purchase. Rather than respecting that decision, the salesperson refused to leave the property for hours and continued applying pressure until the bed was purchased.

This was the complete opposite of the “no pressure” experience advertised by the company.

We are now making formal complaints to the relevant authorities and reporting this matter to the police due to the way this situation was handled.

Excellent chair, lots of colours to choose from, The rise and recliner was made to measure and fits very well. They kept to schedual Would recommend them

Very good devastation very helpfull and vey polite Charlotte

Top delivery

Quick to make appointment for home demonstration.
Representative turned up on time, a very pleasant, confidant young lady who was very knowledgeable about the company and its products.i ordered the Sandown bed and was told I should have it delivered and assembled in 4-6 weeks.
The customer service department were also very helpful when they knew that delivery was limited due to dialysis routine and other appointments.
The day of delivery went very smoothly. Firstly they removed the bed being replaced , they could see I was having difficulties with the stairs and vacuumed the inevitable fluff that was left after the bed was removed.
Assembling the new bed was carried out like a well oiled machine and when ready they instructed me in using the controls for adjusting the bed.
Two very pleasant gentlemen.

I was visited by Ray for a new bed.

I was not pressurised into making a decision, I was very comfortable with Ray and I enjoyed his company.

The bed has answered a lot of medical questions with my health and i’m over the moon about this new bed.

Would like to thank Henry for exceptional demonstration of adjustable bed and being able to answer my numerous questions with great expertise.
And he was able to guide me through purchasing procedure professionally.
Well done.

I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me aged nearly 97yrs how to operate my chair. Elizabeth Lanyon

Henry was really great talked through everything.looking forward to the new chair

My request for a brochure was quickly met with a telephone call to arrange an appointment. Because I was seriously seeking a mobility chair, I accepted this shortcut, realising it is a marketing tactic and probably to be expected. The salesman, Henry, was charming, informed and thorough, and gave additional help with arranging the collection of my existing, bulky recliner (which I was pleased to hear will passed on to a British Heart Foundation charity shop). The chair was duly collected by Jack who couldn't have been more helpful; he moved a settee and offered any further assistance needed to accommodate expected carpet-layers.
However, when scrolling through Charterhouse's entry on the Internet, I was surprised to find that several chairs, my chosen model among them, were being offered at half-price. Upon enquiring, I was informed that this only applied when a customer was purchasing a 'static' piece of furniture along with a full-price item. Nowhere on their advertisement was this mentioned. I suspected there would be a 'catch' but am disappointed that a firm of Charterhouse's standing, receiving such appreciative plaudits, has felt it necessary to adopt this tactic.
Additionally, there are many more models of their recliner chairs featured on the Internet than in their brochure.
So - despite the unusually high standard of the Charterhouse representatives I encountered - don't be immediately taken in by what you see!

Good sale man went above the call of duty. Pleasant & friendly.

Very happy with the service and quality of the products. Have made purchase today and Charlotte was friendly, informative and knowledgeable about the products. Would recommend.

The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits.
He measured the customer and explained why and what difference it would make.
The customer has a learning disability and Henry was very ‘kind and understanding’. He was happy to explain things again and answer questions.
He was also very friendly which helped her relax.

Excellent service, could not fault it! Thanks to Wayne and Dave for the experience.

Joe came to demonstrate the electric beds and mattress options. We are now eagerly awaiting our new bed to arrive and are looking forward to an amazing nights sleep.

Just had my new recliner chair delivered this morning by two lovely guys so polite so helpful,ran through how the chair works made sure I was happy with if ,then they asked if they could help to move our furniture around to suit the new chair,what a lovely couple of men ,thank you so much for your lovely manner and helpfulness,
Janet and John