I would like to say Thankyou to Carly for all your help, I have received the order today, earlier than expected and right in time for the birthday celebrations. I appreciate that you have gone above... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Amazing family company that goes above and beyond to make things right. My 1st mystery hamper arrived during last weeks heatwave and arrived with very melted chocolate. No one's fault, but disappoi... Leggi di più
L'azienda ha risposto
Visited the cocoba cafe in bluewater as a loyal customer. The manager there… I’m guessing is the man on their website wearing glasses told his staff that they can no longer accept my reusable cup, aft... Leggi di più
L'azienda ha risposto
I’ve ordered from CocoBa Chocolate a few times now and I’m always impressed with the quality. Their Salted Caramel truffles are AWESOME! Perfect for gifts or treating yourself... Delivery is always... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Cioccolateria
- anche in
- Bar cioccolateria
Scritti dall'azienda
Life is too short not to have the best. Here at Cocoba, we believe in creating exceptional quality chocolate products and drinks to enjoy. We search the globe for the highest quality cocoa beans and best tasting chocolate (it’s a tough job, but someone has to do it). The concept for the chocolate brand started with a memory. Cocoba’s founder, Darren, is from Australia where he grew up sharing delicious hot chocolates with his grandfather that he carefully made, not from powder, but using real, premium chocolate. When Darren came to the UK, he could not find a chocolate drink that matched the one from his childhood, so he decided to create it. Cocoba first launched as a pop-up kiosk in Brent Cross Shopping Centre in 2012, serving our signature hot chocolates and handmade chocolate treats. The kiosk quickly became so popular that, just over a year later, Darren took the plunge and opened the first Cocoba Chocolate Café in Bluewater Shopping Centre, Kent - now a much-loved independent gem renowned for its exceptional hot chocolates and irresistible chocolate desserts. As word went round and the popularity of our cafe grew, and so did our customers' love of our chocolate and hot chocolate products which we were making and decorating by hand behind the counter. We are now in our third and biggest production unit so far, and are happily able to supply our exquisite chocolate and hot chocolate treats to farm shops and delis all over the UK and beyond, as well as some larger retailers, and online via cocobachocolate.com too. As a family-run company with Australian heritage, we are thrilled to have teamed up with Aussie Ark – a committed conservation organisation who are striving to save critically endangered wildlife in Australia and create a long-term future for these threatened species. To help support the work of this incredible organisation and their essential projects, we have introduced our charity chocolate gift, ‘Wawah’ the Koala. Read more about him here: https://www.cocobachocolate.com/pages/wawah
Informazioni di contatto
4,2
Molto buono
64 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Just Wow to Customer Service & chocolate!
I ordered Easter gifts online for my grandson. My family absolutely adore cocoba chocolate. There was a mistake with my order which I completely understood being the last working day before Easter.
I spoke initially to Louise at head office who was so apologetic but just finishing for the Easter break (it was 5pm), she promised she would get someone to contact me to resolve my issue, which I said was fine. Carly contacted me on ‘Good Friday’ which I was not expecting at all. In 2 emails it was all sorted in a professional but friendly & very efficient manner. Thank you Carly & Louise you have both given me the confidence to place another order in future. Companies don’t do this nowadays so you must be very proud of the standard of customer service you provide. Wonderful Service & even better chocolate 🍫 thank you Jo
15 aprile 2022
Non scritta su invito
Terrible customer service
Ordered 8th December, order still not dispatched and nobody will answer my mails , or acknowledge my messages on social media..
15 dicembre 2020
Non scritta su invito
Ordered a pack of three chocolate bombs…
Ordered a pack of three chocolate bombs for my grandchildren. Very disappointing. One bomb had three mini marshmallows, one had two and one had only one tiny marshmallow.
A total waste on money.
19 novembre 2020
Non scritta su invito
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