Clockwork Removals and Storage Recensioni 

Received a very disappointing removal and storage service in London. Removal men said my clothing that needed hung would be hung up while in storage (for 5months). On receiving my things after 5months in Clockworks storage, the clothes were both damp and creased beyond use.
I contacted Clockwork and was informed the relevant staff had already been let go due to not meeting standards. However Clockwork are not willing to take any responsibility for their poor/lack of service storing my clothes. After spending thousands of pounds they will offer me £40 as goodwill.
They will not pay the cost of drycleaning the clothes. I appreciate accidents can happen/poor staffing but their lack of approach to rectifying this is disappointing.
Additionally the second set of removal men rebuilt my bed and damaged it.
Very disappointing considering they were happy to take thousands of pounds of my money.
Was recommended them by an influencer neighbour who received their services for free. Disappointing they let down paying customers.
No complaints process available.

Thankyou so much, for the team at clockworks. I was left with a hefty bath on my drive that needed transporting up a flight of stairs. Jade was so understanding with the issue l had and promptly forwarded me a very reasonable quote. Lee and Joe who were very friendly and were really patient and careful when moving the bath on the steep stairs and narrow turnings. They made the whole process stress free. I absolutely recommend this company and will be using them again in the future. A lovely experience overall.

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressful, they certainly put our minds at ease and took a lot of care with all our furniture. Can highly recommend!

Brilliant service from the Sheffield team. The survey for the quote was professionally conducted by Dean, yet friendly and approachable, his knowledge and experience matched his mature manner.

Extremely proficient and incredibly reasonably priced given the distance involved.

A HUGE thank-you to the company and Kelly for not only allowing the bill to be settled by The Royal British Legion, but for allowing a deferred settlement due to the uncertainty posed by the other party involved.

The removal team on the day were magnificent!
All the very heavy terracotta pots were handled with care, as were all my other belongings.

Dave went above and beyond his job on the day by helping move a large cane chair into the diabolically small hallway that was not on the original job sheet.

They made a challenging day a lot easier, and patiently worked around the gas safety check that my landlord requested.

I can't thank yous enough. Please be assured that although not all names have been remembered, all the hard work from those involved has, and will not be forgotten.

I wish you all the very best,
Sam R

Thank you to Clockwork Removals, Sheffield for making our house move stress free. The lads were absolutely brilliant, highly recommend.

Clockwork were amazing from start to finish and made our move stress free.
The team were professional, courteous and made us feel like we were in very safe hands. Would have no hesitation in recommending - the guys were first class.

Easy to book with helpful office staff. Removers were great on the day. Very helpful, hard working and careful with my belongings. Only small criticism was, considering the size of my house, I wish they had sent more men on the day. More came along in the afternoon to help but by this time my buyer was waiting outside in his van wanting in. Thank you.

Good communication kept up to date.
Professional and efficient service

Clockwork packed my goods and then stored them for 3 years. I was worried about the condition they might be in when I finally collected them. My goods were in exactly the same conditon they were in when Clockwork packed them.

We’ve worked with Clockworks Storage for two years now and use them for removals as well as year‑round storage of our stock. They’ve been consistently excellent throughout.
The team are a real pleasure to deal with friendly, reliable, and incredibly easy to organise with. Communication is clear, tasks are handled efficiently, and everything is completed exactly as agreed, which makes a huge difference when coordinating moves and managing ongoing storage.

Very helpful
Kept in contact
Careful too

Thanks to Lee, Dane, Reagan and Sam for my parents house move this week. They were polite, efficient, good humoured and made a stressful process much easier than I expected. Not one item was chipped or broken and they worked tirelessly to complete the job over 2 days. Awful weather conditions and new carpets not an issue as they protected the floors which I was worried about. Lee was brilliant with the team (and my endless questions!) - thoroughly recommend the company and these guys in particular - Thank you.

Chris and his team were fantastic throughout. Couldn’t have been better. Very pleased with service.

Excellent service, professional, prompt, helpful & well worth the price and money. They kept what could have been a stressful day smooth sailing. Highly recommend

I get no reply from them by email they only respond to these reviews ….. 2 weeks now have passed and nothing so I am writing as a matter of urgency.

I understand that the auction of my goods is proceeding today. I can see that some items that were placed into Clockwork’s custody are now appearing in the auction listings.

However, despite repeated written requests, I still have not been provided with:

a full itemised list of all goods transferred to the auctioneer,

a reconciliation showing which items were taken to auction and which remain in Clockwork’s custody, or

an explanation for the numerous identifiable items that remain missing from all valuation and auction documentation.

This is not a minor administrative issue. Clockwork, as bailee, is under a clear duty to properly account for goods entrusted into paid storage, particularly when exercising a lien and power of sale.
To be absolutely clear:

I am not disputing Clockwork’s contractual right to sell goods following non-payment.

I am disputing the fact that the auction is proceeding without full transparency, without a complete inventory, and with significant quantities of property unaccounted for.

At this point:

I can see some of my items listed for sale,

I cannot see many other high-value household and personal items that were placed into storage, and

I have no documentation confirming whether those items were ever transferred to the auctioneer, retained by Clockwork, or otherwise removed from custody.

Proceeding with the auction today without first resolving these discrepancies is inappropriate and risks causing irreversible loss before proper accounting has taken place.

I therefore formally require, without further delay:

Immediate written confirmation of all items transferred to the auctioneer, including lot numbers and estimated values.

Written confirmation of all items remaining in Clockwork’s custody.

A clear explanation for any items that do not appear in either category.

This email is sent to ensure there is a clear written record that Clockwork has been placed on notice of unresolved accounting failures before the auction concludes.

I expect an urgent response today.

Fantastic service, the crew turned up on time and delivered our belongings expertly. From initially dealing with James in the office to Alex, John and Gary delivering, nothing was too much trouble. Would highly recommend.

We had a quick turn around on our completion an house move. I contacted Josh at Clockwork and they were able to accommodate all my needs in a relatively short space of time (a few days). I did a short walkthrough of our home on a video call and got a quote within an hour. After accepting it, everything went very smoothly. On moving day the removal guys arrived on time and got to work straight away. Nothing was damaged in the move at all (although we did box a pack ourselves), but the guys were very attentive to what was marked as fragile. We were able to leave the house and grab a coffee whilst they dismantled beds and packed up etc. There was a short delay between having everything packed and us receiving keys - but that was no trouble for the guys. The other end they unloaded quickly and re-assembled everything we asked them to in the correct rooms. The only small issue was that they forgot the plastic sheets to cover the carpet in the house we were moving from, so left a bit of mud and dirt on the carpet. I raised this with the office that evening and they made contact with the new owners in order to get the carpet cleaned, and were very apologetic. This was sorted within days. Overall would highly recommend.

Josh & Kylie were so helpful, clear (and calm) in the lead up to the move, I felt they were very professional and reassuring, having everything covered.
Kiska & John turned up and made the removal and delivery a stress free time. Very polite and careful, great guys.
Definitely a team that you can rely on.

The team were a great bunch of guys. They took care to wrap and box up my items with great care, and efficiently dealt with my flitting, especially as my flat was on the fourth floor!
I can highly recommend them, and the company.

From the office to the guys with boots on the ground, the team have been absolutely fantastic and accommodating to our (very many) requests. It was a big job and they had very limited time to pull this off especially over the Christmas break. They were highly professional and packed, moved & unpacked everything professionally and left the space tidy and safe. I would highly recommend them.
Thank you all for your hard work.