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Valutata 1 stelle su 5

*** Agent reply:Please can you refresh my memory in regards to the payment on the 26th of June.In regards to the rent payment due on the 26th of July, the tenant has not yet made payment which y... Leggi di più

Valutata 5 stelle su 5

We are happy with the services offered by the company, especially the people who we interact make a huge difference. Would like to mention Nicola Dunn, who is our point of contact, she has been very p... Leggi di più

Valutata 5 stelle su 5

What an amazing service and professionalism I have received from Robyn. Thank you so much for all your help and fantastic work. Recommending you and Choices to my friends and colleagues. Thank you aga... Leggi di più

Valutata 5 stelle su 5

I have recently had a tenancy end and the house left in very poor condition. Rachel Nichols has been outstanding in handling the return of the deposit as well as arranging the refurbishment works. Rac... Leggi di più

Dettagli dell'azienda

  1. Finanza e assicurazioni

Informazioni fornite da varie fonti esterne

Estate agents & Lettings agents in Bromley, Crawley, Redhill, Horley, Croydon, Caterham, Coulsdon, Sutton & Central London


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 35% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(1243)

88 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Choices have been very great with…

Choices have been very great with managing my tenancy. Robyn Copperthwaite has been very helpful. He was able to reassure me even though my arrears repayment and the overall support from the team has been very good. Particularly, Robyn was able to provide consistent support with my arrears repayment.
Thank you guys.

21 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

You are saying that the flat was seen…

You are saying that the flat was seen in a bad state a flat that was filled with mould all over the walls, the toilet and bathroom needed repairs but nothing was done. Have you forgotten that I lived in the flat for 2 years. Your inspection was coming to the flat for every 3 months to check the state of the flat and there was no indication that the flat was in a bad state. I also had a brand new washing machine which I bought for 400 pounds but to my surprise choices used the washing machine as part of advert for the new tenant the occupied the flat. Are you also saying that am not going to be compensated.

Before the TDS made decision in the matter, this was up to 6 months before I contacted the TDS, if choices is a good agent why haven’t made arrangements for the collection of my deposit.

I know it is an arrangement between the TDS and the landlord not to give back my deposit and this is unfairness.

I need the payment of my washing machine at least the flat was empty without washing machine when I occupied the apartment/flat.

21 luglio 2025
Non scritta su invito
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Risposta di Choices

As per the other review, we are very sorry to hear that you have been disappointed with any service received and the Landlord claim on your deposit following check out. Of course at the end of the tenancy we are bound by the Tenancy Deposit Scheme regulations set by Government and this means we are unable to release any deposit to either party without their agreement, TDS adjudication or Court Order. This protects you as well as the Landlord. The TDS have adjudicated and awarded the full deposit to the landlord. If you wish to raise a formal complaint about the service received please do put that in writing and by email to stephanieprior@choices.co.uk in accordance with our complaints procedure.

Valutata 1 stelle su 5

This company attempted to coerce me…

This company attempted to coerce me into increasing my rent hours before receiving keys or they would give it away. Only upon highlighting how this was illegal did they conceded.

In addition they ignore all emails and only contact when they want more money. In my case despite agreeing to an itemised inventory check in. Attempted to keep my deposit for elements that were already broken or missing when I moved in.

Complete con. Worst estate agents for renters, only trying to line the pockets of landlords. They will screw you over

20 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Super Helpful and Professional

The two agents Millie Lawlor and Jamie Burton who helped me secure my new studio were fantastic – professional, polite, and always quick to respond. They made the whole process smooth and stress-free. I’m really grateful for their support and would highly recommend them!

18 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service from Choices

We’ve rented through Choices for a long time. The staff and service have always been fantastic.
As we end our tenancy, we’re still getting great service. Special thanks to Shiquerah for her assistance this week.

17 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

I rented an apartment with choices for…

I rented an apartment with choices for two years. Robyn Copperthwaite Was managing my lettings. They are quick in response and there to help. It was just my landlord which was not very helpful but not that bad as well. Karen Gunner and Robyn Copperthwaite both are cooperative and helpful. Highly appreciated.

11 luglio 2025
Non scritta su invito
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Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Thank you Choices for a great…

Thank you Choices for a great experience dealing with yourselves has been easy and an effortless rhythm your help offered to landlords is creating much value in the housing market

19 aprile 2025
Non scritta su invito
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Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Good communication and straight…

Good communication and straight forward, they ensured the renting process was a breeze for me and my partners first home. Great service from Lucy and Robyn who have supported us when needed. Definitely recommend

30 giugno 2025
Non scritta su invito
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Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Very prompt and nice

Very prompt, professional, and polite. Has made a renting go so much smoother and really handled things amazingly. Really excellent response time. Nicola Dunn and Millie Lawlor were huge helps!

24 giugno 2025
Non scritta su invito
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Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Great company

Great company. Keep you in the loop and very profesional. Highly recommended. Shannon was especially helpful in moving things along.

25 giugno 2025
Non scritta su invito
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Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Choices were fantastic in every way

Choices were fantastic in every way ALL the staff were very helpful and considerate, from Emma in the office to Danny who helped me with the alterations to meet my needs and Steve who delivered the bike and took my part ex. i would very much recommend this motorcycle dealer, they have awesome bikes that come with a warranty and the choice they have in stock is exceptional, from scooters to Harley-Davidson cruisers

6 giugno 2025
Non scritta su invito
Logo di Choices

Risposta di Choices

Thank you for your review.

Valutata 5 stelle su 5

Very Professional

I’m very happy with Choices. Always helpful & understanding. Shiquerah especially has always been very kind/professional, helping me to understand things & deal with issues that I’m not familiar with as we only have our old home as a rental property.

I would highly recommend Choices.

12 giugno 2025
Non scritta su invito

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