Childrensalon Ltd Recensioni 

372
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I wish I had read these review earlier myself. I ordered 6 items only 3 have turned up in the box with an additional item that I haven't even ordered along with a childrens protein drink. Currently ha... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento per bambini
  2. Negozio di abbigliamento giovanile

Informazioni fornite da varie fonti esterne

Childrensalon.com - the home of children’'s fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

372 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(372)

19 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I highly recommend childrensalon…

I highly recommend childrensalon outlet.geniue website very quick service.return process is simple and there was no reluctant attitude even free return stamp was in the box excellent services definitely will do shopping with them.

5 febbraio 2022
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Risposta di Childrensalon Ltd

Hi Sabeen, thank you for your lovely feedback 🤩. We are thrilled to hear you enjoy shopping on our Outlet website, thank you for sharing your experience with us 🥰.
All the best to you and your family 💝

Valutata 5 stelle su 5

Amazing !

I have ordered from this website for over 7 years and always received perfect products , perfectly presented and exceeded delivery expectations - looking forward to the next 7 years !

5 febbraio 2022
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Risposta di Childrensalon Ltd

That's so lovely to hear, thank you for your kind words Nicola 🥰
Always wonderful to hear from our loyal customers 😍 Have a lovely Sunday 💕

Valutata 1 stelle su 5

Fraud do not order from them..they…

Fraud do not order from them..they don't deliver the product take your money and upon your claim they refuse your refund...I havent received the product qnd now they are saying its not our problem that you haven't received the item but we cant refund you..

13 gennaio 2022
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Valutata 5 stelle su 5

This is a great company

This is a great company, with not only beautiful clothes, but they take an extra bit of care and attention. Haribo in the delivery box, and sent by dpd so you know when your items are coming. I would highly recommend.

9 gennaio 2022
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Risposta di Childrensalon Ltd

Hi Sarah, thank you for your kind words, we are very happy to hear you enjoy shopping with us 😍 Happy New Year 🎉💕

Valutata 5 stelle su 5

Bravo

Bravo, commande livrée le lendemain, merci pour les bonbons, ma fille a beaucoup apprécié, expérience à renouveler !!!

31 dicembre 2021
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Risposta di Childrensalon Ltd

Thank you Laetitia, we are so pleased to hear you were happy shopping with us 🥰 - we are glad your daughter loved the little sweets too - Happy New Year 🎈🎊💕

Merci Laetitia, nous sommes très heureux d'apprendre que vous étiez heureux de faire du shopping avec nous 🥰 - nous sommes heureux que votre fille ait aimé les petits bonbons - Bonne année 🎈🎊💕

Valutata 2 stelle su 5

Poor Customer Service Outcome

My first order-the items arrived promptly with perfect packaging. The items appeared of a good quality and I was happy with the overall service. After just one wear of the girls country life cotton tights, just off the seam, a hoIe appeared.I requested a replacement but was granted a store credit voucher instead. This may appear a reasonable arrangement but as I attempted to replace the item I realised I had to cover the postage, it’s the principal!
The reason-the designer sold over 200 with no complaints,I felt they were questioning the legitimacy of my claim. Can any one product boast 100% perfection?
Unlikely

31 dicembre 2021
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Risposta di Childrensalon Ltd

Thank you for your review. I can see you have spoken with one of our colleagues this morning and a replacement has been arranged. We hope the new tights arrive shortly and your granddaughter is happy with them 😊
Happy New Year from all of us here at Childrensalon 💕

Valutata 5 stelle su 5

Amazing services

Amazing services, my order arrived next day and I was impressed by the packaging and quality clothing. Well done guys!

31 dicembre 2021
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Risposta di Childrensalon Ltd

Hi Iuliana, thank you for your lovely feedback, great to hear you were happy with our items and delivery 🥰
All the best and Happy New Year 🎉✨🎈

Valutata 5 stelle su 5

Most Gorgeous Children’s Clothes!!!!

I just love their children’s clothing!!!!!!The shipping to USA is extraordinary fast!!!! They have the best quality of dresses and oh so gorgeous!!!! The design is absolutely beautiful!!!!

17 dicembre 2021
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Risposta di Childrensalon Ltd

Hi Joy Ana - thank you for your wonderful review 🥰, we are thrilled to hear you like our items and enjoy shopping with us - our couriers ensure shipping to the US is indeed very fast 😍 Best wishes 💕

Valutata 5 stelle su 5

Just perfect

Ordered and received 2 pairs of shoes for my twins.
Very satisfied with the quality the price and the fast delivery.
Thank you!

14 dicembre 2021
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Risposta di Childrensalon Ltd

Hello Dorina, we are very happy to hear that your delivery was speedy and you liked the shoes - thank you for letting us know and we hope your twins love them too 🤩. Best wishes to you and family 🥰

Valutata 1 stelle su 5

Do not use this company

Paid £100 for my daughters Christmas dress and realised the night before her Xmas party that the velvet had ripped away from the seem.

I messaged them all my order info,proof of payment and 3 pictures of the dress

I was then greeted with attitude to be told I need to take more pictures showing the tag on clearly stating I was lying.then got told in there words...

I said I will check and get back to you and also our return policy is only 21 days

Shocking will never use this company again stay away not good quality and you better pray you don't have to send anything back .

I am currently not holding my breath for my £100 back

Update my mum is a sewer and showed her the dress she confirmed it was stitched by machine and then looks like someone has actually hand stitched the part the seemed was ripped so basically I paid 100 for a faulty repaired dress and is unwearable

Update I did receive a call and was asked if I was sure the dress wasn't too small ... u said eh...no.

With All this hassle I decided to hand sew the hole and agreed 20% refund

14 dicembre 2021
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Risposta di Childrensalon Ltd

Dear Nicola
I hope that the party went well today for your little girl.
We are so upset that this has happened, and of course we want to help you to resolve this.
Reading the chat, I can see that we let you know that the return information is 21 days, in your situation, this would not be the case, as we certainly would have wanted to get this back so that we can review it also, to see what went wrong.
We also like to be flexible with our returns anyway.
I just wanted to reassure you that all our collections arrive to us directly from the designer, had we have been the slightest bit aware that there could be an issue with the dress, we would not have sent this to you, we want you to know this for future purchases that you may have with us, as we always want collections to arrive to you ready to be worn and enjoy.
I am very happy that we have been able to solve this for you, over the phone.
Take care Nicola 😊

Valutata 1 stelle su 5

Whatever you buy and wanna return you…

Whatever you buy and wanna return you have to pay for the return.

29 novembre 2021
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Risposta di Childrensalon Ltd

Dear Stepan, at present we have a free return service in the UK as that is where we are based. We do offer discounted return services elsewhere including the USA, from what I can see you have not contacted us to arrange a return but if you would like to, we can let you know the options.
We offer a measuring service for our customers as we are aware buying online can be difficult especially with children who grow so quickly. Our live chat feature is open Sun-Sat 7am to 1am UK time and Saturday till 10pm and we are always happy to advise on fit and get measurements for you and if needed hold the items so they do not sell out while you wait.

Valutata 1 stelle su 5

Nightmare!

I had an absolute nightmare with these and will never use them again. They sell damaged goods! I purchased a Tommy Hilfiger jacket for £120 and it came with what looked like a pen mark right down the sleeve, really obvious. Spent too long sorting it out (they offered a 10% then15% discount which is still over £100 for a coat with pen down it so no thanks). Had the hassle of staying in 2 more days for collection and replacement. Was so annoyed to find the replacement had a faulty stiff zip and couldn’t be undone! It also came in a battered box (which I took a photo of with DPD van in background), and when I sent them a photo they implied it wasn’t one of the boxes they use, even though it had Childrensalon printed on the inside. So more time on phone and stayed in again for another collection. After all this time the jacket was out of stock so to say I wasn’t very happy is an understatement. Thankfully I found there was one left on another site (Base), and it arrived the next day in perfect condition. I don’t expect a company selling designer clothes to send them in this state. Never again.

18 novembre 2021
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Risposta di Childrensalon Ltd

Hello Jane,
I am sorry you feel this way,
It is so unfortunate that this has happened to you, I want to assure you that all our items arrive to us directly from the designers, when an item is received with any fault, we prefer for it to be returned to us so we can forward it to the designer, as you were unhappy with a discount we thought it was best to return the coat and exchange it.
As for the box, you have sent us 2 photos, in one of the photos we can see the box has clear tape on it, and the reason we said, that is not our box, because we do not use any clear tape in our packing, we don’t even have clear tape in any of our warehouses, the only tape will be used is a brown tape if needed, and if DPD tape any of the parcels if damage occurs in transit, they will have their own tape with the DPD logo on them.
I know it can be a hassle for customers when arranging collections, as you will need to be home for the collection, however there is no other way we can get the items back to us quickly.
Upon return of the 2nd coat we tried to replicate the issues with the zip, however it opened and closed smoothly, we are sorry it did not for you.
We always appreciate any feedback we get from our customers, once again I am sorry you feel this way.

Valutata 5 stelle su 5

One happy mama!!

Speedy delivery… wasn’t asked to leave a review but was just so impressed with this company and loved the little gift inside for my little one…. ‘Kids and grown ups love them so… the happy world of HARIBO!!’ Well chuffed… thanks again x

15 novembre 2021
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Risposta di Childrensalon Ltd

Thank you for your lovely feedback Jay — we couldn't be happier 🥰.
Have a great day 🌞

Valutata 5 stelle su 5

I recently ordered 2 pairs of dressing…

I recently ordered 2 pairs of dressing up shoes for my granddaughters but within a couple of hours of ordering I was told that one of the items had already been ordered by another family member. I opened the Chat line on the website and was immediately contacted by a Childrensalon representative who dealt with my problem very quickly and managed to cancel the order and refund my credit card. I was very impressed and will order from this company again!

12 novembre 2021
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Risposta di Childrensalon Ltd

Dear Velerie, we are pleased to hear about your experience with us! 🤩 We hope your granddaughters like their new shoes - we love them 💕.
Have a great week 🥰

Valutata 5 stelle su 5

Told class service and hassle free

Told class service and hassle free. Very quick delivery. Beautifully packaged. Text updates on delivery were spot on.

5 novembre 2021
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Risposta di Childrensalon Ltd

Hello Fiona, we are glad to hear that your delivery was speedy and you liked our lovely packaging. Best wishes to you and have a lovely weekend! :-)

Valutata 5 stelle su 5

Ordered a duck comforter yesterday in…

Ordered a duck comforter yesterday in Ireland and received it today, so fast it was amazing and left a little bag of jellies for my daughter who was delighted.. thanks so much for their hard work.

4 novembre 2021
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Risposta di Childrensalon Ltd

You are most welcome Joanne. What a lovely present to give! It's super soft, velvety and very cuddly. I'm so happy that you loved the jellies too :-). Have an amazing day!

Valutata 5 stelle su 5

Excellent service …

I was notified yesterday that an item was back in stock, I ordered a coat for my granddaughter and it was delivered today. I was kept up to date with order and delivery status every step of the way. The coat was nicely packaged in a box with tissue. I’m very impressed with this company and will use again.

11 ottobre 2021
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Risposta di Childrensalon Ltd

Hello Pamela, we are very happy to hear this, thank you for letting us know 🤩
We hope your granddaughter loves the coat 🥰 Have a great week 💕

Valutata 5 stelle su 5

Childrensalon.com Is a Top Service Company

Absolutely thank you for your great professional help and service, and most important, for a wonderful suit that I ordered. It took me a lot of time to search the Internet for the baby suit which would meet my specifications. I checked many Finnish, Norwegian, Swedish, and German websites with no luck: either there was no a proper size or it didn't meet my specifications or the company didn't ship outside its country. At last, I had that "eureka" moment when I recalled about Childrensalon.com. I received the item in a mint condition - beautiful and clean. No toxic smell of a plastic or a basement storage room. The piece looked exactly as on your website. It was a pleasure to hold it in my hands. Also, I would like to express my gratitude to Diane who had called me before my order was shipped. It was very critical for me to receive my order before Oct. 2nd due to my personal circumstances (I shared with Diane this information). I'm sure that it was due to Diane's very considerate help that I got my item as I requested - very quickly. Thank you all!

3 ottobre 2021
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Risposta di Childrensalon Ltd

That's so lovely to hear HV, thank you for taking the time to share your experience with us. We are very happy you liked the suit 🥰
I will personally share your feedback with Dayan, she will be thrilled 🤗
All the very best to you and your family 💕

Valutata 1 stelle su 5

Please send expensive goods appropriately packaged and presented well !!!!!!!!

Shocking !!! - I have just received my granddaughters expensive christening robe- in a package that would most certainly have fitted through a letter box furthermore, once opened the garment was full of creases therefore, if had kept this I would have had to send this out to be professionally steamed!!! So disappointed !!!

27 settembre 2021
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Risposta di Childrensalon Ltd

Hello Carol, thank you for taking the time to talk to me on the phone, it was lovely chatting with you 😊. Once again, we are very sorry and disappointed this has happened, thank you for bringing this to our attention. We sell designer clothing and presentation is very important to us.
Your feedback will be used in training to make sure this never happens again.
I hope you have a lovely week, best wishes to you and your family 💖

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