Childrensalon Ltd Recensioni 

372
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I wish I had read these review earlier myself. I ordered 6 items only 3 have turned up in the box with an additional item that I haven't even ordered along with a childrens protein drink. Currently ha... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento per bambini
  2. Negozio di abbigliamento giovanile

Informazioni fornite da varie fonti esterne

Childrensalon.com - the home of children’'s fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

372 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(372)

19 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Guess sweatshirt

Ordered a Guess sweatshirt for my niece to Ireland, super quick delivery, very nice packaging, totally worth it! Was trying to order from official Guess site before this and it was total disappointment, so Children Salon was a savior here! Thank you!

30 luglio 2022
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Risposta di Childrensalon Ltd

Thank you so much for such a wonderful review 🥰 We are very pleased to hear this.
Have a wonderful weekend 💕

Valutata 5 stelle su 5

I am absolutely OBSESSED with Children…

I am absolutely OBSESSED with Children Salon. Their clothes are simply divine. Super quick delivery - once the order is placed they dispatch and items arrive the next day via DPD and their packaging is lovely as well.
I stumbled across this site looking for twin clothes and since then I have not shopped anywhere else...

15 luglio 2022
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Risposta di Childrensalon Ltd

Dear Slaney, I hope you and your family are all well.
We want to thank you so much for taking the time and leave us this great feedback! 💕🤩🤗
Our team is working very hard to be able to assist our lovely customers in the best way possible and so happy to see that it is appreciated!! 😍
Your message will be shared with the whole team.
Have a lovely weekend 😊 and thank you again!

Valutata 5 stelle su 5

Just received my first order and I’m…

Just received my first order and I’m super impressed! Quick delivery, lovely packaging and high quality products. Will order again for sure.

7 luglio 2022
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Risposta di Childrensalon Ltd

We take great care when preparing our customers' orders. I am so delighted for you 😊.
Thanks for taking the time to let us know

Valutata 5 stelle su 5

Great website

Children salon went above and beyond from the packaging to the clothes i ordered too definitely will order from here again. All in all a great website

4 luglio 2022
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Risposta di Childrensalon Ltd

We are very happy to hear about your experience with us Thank you for taking the time to leave such a sweet comment. We hope that your little one likes the tracksuit as much as we do!

Valutata 1 stelle su 5

Horrendous and rude customer service

I’ve ordered from ChildrenSalon quite a few times and not until my last order did I have a problem.
I ordered a pair of £45 Tip Toey Joey sandals for my baby daughter (13 months) as they were marketed as good quality and I wanted a good pair of shoes for my daughter to begin walking in this summer.
She ended up with blisters on BOTH toes. I spoke to customer services, showing them how bad the blisters were on my daughters feet after having work them for only 10 minutes. I was told I should have put socks on my daughters feet implying it was my fault.. before putting SANDALS on her.. in SUMMER. Sandals which had holes for ventilation which was another reason they were purchased - to keep my daughters feet cool.
I am extremely disappointed at how I was treated the first and ONLY time i’ve spoke to customer services. No help and instead of understanding and listening when I told them the sandals (that were her size) had caused the blisters, I was instead blamed for not putting socks on my baby first.
Oh, I was also told no-one else had complained about this issue even though they’d sold many pairs, again implying I made this up.

28 giugno 2022
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Risposta di Childrensalon Ltd

I am sorry that we have not been able to chat with you Raeesa, I am pleased that this has been resolved for you now, as we spoke with your Dad yesterday.
Do let us know for any future orders if you need us to help with any brand sizing or indeed measurements - we can also help you with any questions that you may have about our collections.

Valutata 1 stelle su 5

As a company selling baby items

As a company selling baby items, I am absolutely shocked at their customer service. I paid for next day delivery and its now been 6 days since I ordered. I have spoken to DPD and they have apologised profusely and said that they are fully liable for the package and the parcel has been scanned into the depot and then been misplaced. They have raised an investigation which could take a further 5 days. I needed this baby item urgently and Childrensalon have not taken any responsibility whatsoever as the company who I have paid for this item. They are saying I need to wait until all investigations at the depot take place before I get an update. They have not apologised once and have not been helpful whatsoever. As you are dealing with pregnant ladies, new mums and children you should have more empathy in the way you deal with these situations. I had so many items planned to order from here and I will never ever use them again. When ordering you must hope everything goes smoothly as if anything goes wrong with delivery they are not happy to help and put all the blame on the customer! Horrible horrible company.

10 giugno 2022
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Risposta di Childrensalon Ltd

Hello,
Thank you so much for calling back today, it was so lovely to chat with you 😊
As promised we will be following this up with you on Monday morning, with a call, and we can go from there.
Have a super weekend, all my best wishes
JoJo

Valutata 5 stelle su 5

Gorgeous shoes, smooth transaction

I was nervous buying shoes overseas, but Children's Salon was the only company that had the exact shoes I wanted. So, I took a deep breath and made the plunge. Things went perfectly. The shoes arrived on time and neatly packaged. They fit great and look exactly as expected. Wish I'd found this store sooner!

1 giugno 2022
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Risposta di Childrensalon Ltd

Hello Cyn, we are very happy to hear that your delivery was on time and you liked the shoes - thank you for taking the time to let us know 🤩. Best wishes from all of us here at Childrensalon🥰

Valutata 2 stelle su 5

Be careful with returns

Have used a few times with positive experience but most recently, returned a 3 piece suit as it didn’t fit my son (only tried it on then packaged straight back up). Was refused a refund as apparently the shirt was dirty and “cat hair all over it”

I was mortified when told over the phone so accepted this despite being confused as I took great care to not get anything dirty when trying on and our cat mainly prefers to stay outdoors.

Received the item back and upon inspecting, no markings on the shirt at all with video and photo proof of this and the “cat hair” is thread and lint from the shirt that has stuck onto the trousers due to the nature of its material. I even noticed a lot of stitching errors when inspecting closer.

Very disappointing for the money paid which we will not be getting back for a suit that does not even fit.

28 maggio 2022
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Risposta di Childrensalon Ltd

Dear Maria, I am sorry to read your feedback, I have investigated your issue. The order was delivered to you on the 17th March, we received it back on the 6th April.
Our returns team check all items very carefully to ensure they can be restocked safely.
Sadly, the whole suit had a lot of cat hair on it, especially the trousers, there were also other stains on the shirt and trousers. We are unable to attach photographs here, but we would be very happy to forward the pictures to you to see how the suit arrived back to Childrensalon and why we are unable to accept it for a return.

Valutata 5 stelle su 5

Great company!!

This company is outstanding. They have various price ranged products and quality is amazing. I’ve ordered many times, order arrived on time and love their envelope sweets and note! Packaging is elegant and their attention to detail is really nice. They definitely won me over as a customer!

24 maggio 2022
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Risposta di Childrensalon Ltd

Doris, thank you so much for such a wonderful review 🥰 We love hearing from our loyal customers, and we are very pleased to know you are happy with our products and deliveries 👌
Have a wonderful week 💕

Valutata 5 stelle su 5

Love Shopping with this company

Love Shopping with this company .
Ordered on Sunday delivered the next day . Items always come beautiful wrapped with the little pack of sweets inside .

Always find beautiful clothes and a brilliant choice .

23 maggio 2022
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Risposta di Childrensalon Ltd

Thank you so much for your lovely review Dani 🤩 We are delighted to hear you were happy with our items and delivery 🥰All the best from all of us at Childrensalon ❤️

Valutata 5 stelle su 5

Ils sont très professionnels.c’est…

Ils sont très professionnels.c’est toujours rapide et en écoute de leur clients et des bonnes marques.
Ca fait 12 ans que je travaille avec eux et c’était toujours excellent.
Merci à toute les équipes de Children salon.
Bravo

18 maggio 2022
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Risposta di Childrensalon Ltd

Bonjour 😊 Merci pour cette merveilleuse critique - c'est toujours agréable d'avoir des nouvelles de nos fidèles clients 🥰
Nous espérons vous revoir bientôt - tout le meilleur pour vous et votre famille ❤️

Valutata 5 stelle su 5

Do buy with confidence

Do buy with confidence, great service, Item was delivered as advised with constant email updates for re-assurance, that's what we like!

Will shop again from Childrensalon Ltd

11 maggio 2022
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Risposta di Childrensalon Ltd

Hi Abz, thank you for your kind words 🥰, we are happy to hear you enjoy shopping with us - have a great weekend 😍

Valutata 1 stelle su 5

Didn’t arrive when I paid extra

Ordered my son last minute birthday clothes. Paid £8 for delivery and never turned up. Dpd said they missed me but I was home all day and no delivery came

9 maggio 2022
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Risposta di Childrensalon Ltd

I am very sorry to hear about your delivery experience Jo, could you kindly contact us via live chat or phone so we can look into this for you 😊


Hi Jo, thank you for providing your details, we have now managed to locate your account. After checking with DPD we have been told that the driver tried to deliver your parcel on Sunday as requested but as nobody was present to accept the delivery he has taken the picture of the door and left a calling card.
I am happy to see that he has gone back to the address this morning and successfully delivered the order.

Valutata 5 stelle su 5

Hip Hip Horray!⭐️⭐️⭐️

Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday night- 26th April- and arrived today- Thursday 28th. Delivery by DHL…which speaks volumes. Well presented with the customary mini pack of Haribo; nice touch! Thank you Childrensalon!☺️

28 aprile 2022
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Risposta di Childrensalon Ltd

Hi Brenda, thank you for leaving us such a wonderful review 😍 We are so happy to hear your delivery was super fast and you enjoy shopping with us🤩
Have a lovely weekend❤️☀️

Valutata 5 stelle su 5

Great collection

Great collection - timely delivery.

25 aprile 2022
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Risposta di Childrensalon Ltd

Hello Andrew, thank you for sharing your experience with us 🤩- all the best to you and your family ❤️

Valutata 5 stelle su 5

Customer services really helpful.

I had an issue with my delivery (not the fault of Childrens Salon). I spoke with customer services (Corrien) and they looked into the issue for me and rectified it without hesitance. They were really helpful and my order has now been delivered in time for my daughters christening. Parcel packaged really nicely with some sweeties too! Thank you very much for your help.

19 marzo 2022
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Risposta di Childrensalon Ltd

Hello Princesa, thank you for your feedback, I will pass your lovely words on to Corian - she will be delighted 🤩. We are very happy to hear the issue with your delivery was fixed and you received your order in time for the christening 🥰
Have a lovely Sunday 💝

Valutata 5 stelle su 5

Great service

Used this boutique a couple of times never had a problem purchased a Roberto Cavalli bag was a great price and absolutley beautiful when it arrived the next day. Thankyou.

4 marzo 2022
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Risposta di Childrensalon Ltd

Thank you for your lovely feedback Becky — always great to hear from our loyal customers 🥰.
Have a lovely Sunday🌞

Valutata 5 stelle su 5

Purchased a pair of shoes for my…

Purchased a pair of shoes for my daughter, delivery was super fast, packing was lovely and the little surprise packet of sweets was lovely! - shoes are beautiful! Thank you so much!

4 marzo 2022
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Risposta di Childrensalon Ltd

Hi Lauren, thank you for your kind words, great to hear you were happy with the shoes and speedy delivery 🥰
Have a lovely Sunday 💝

Valutata 5 stelle su 5

Superb shopping experience

Superb shopping experience. Best prices online for baby girl ralph lauren and mayoral dresses i bought. Had to send one item back which was a little small. But this was free to do so and was refunded back extremely quickly
Thank you once again. Keep up the good work

20 febbraio 2022
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Risposta di Childrensalon Ltd

Hi Nigel, thank you for your lovely review, great to hear you enjoyed shopping with us🥰
All the best to you and your family 💕

Valutata 5 stelle su 5

High Quality / Good Service

I ordered several dresses there and was very happy with the quality and service

8 febbraio 2022
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Risposta di Childrensalon Ltd

Hi SK, we are glad to hear you enjoyed shopping with us, many thanks for your feedback 🥰. Have a great day 🤩

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