John Charcol Recensioni 

Molly was amazing start to finish. She was the only reason my mortgage went through so quickly! She was always there to answer any of my questions by email / phone without fail. I could not recommend anyone more wonderful and helpful!

Leanne Dewey Thank you so much!!! Absolutely amazing service .. we are on the road to our dream and could not have done this without Leanne’s help. Totally listened to our situation , kept to her word when calling , never over promised and was honest on our situation. Kept in contact and was always on hand when needed. Please do not look elsewhere. Even if we could not get a solution I would still be leaving this review as they are an amazing team and fantastic at what they do. An overwhelming massive thank you Leanne

My experience working with a John Charcoal during the period of remortgaging was exceptional. In particular Mr. Anthony Moore who show professionalism, knowledge and treated us with care and support.
I would recommend this service to anyone without thinking twice. It was simply the best.

Second time I’ve used these guys, they found the right outcome for me both times (either by brokering or giving impartial advice). Anthony was a good guy to work with and gave honest advice, we actually ended up going straight back to current lender. Would use these guys again.

Excellent support guidance and customer service from Daniel Williams at John Charcoal. He was with us every step of the way. It was the best choice and decision we ever made, especially after disappointment from other firms. Really appreciate all your support and thank you .

6 months process to close a simple mortgage wasn’t what I anticipated going into this. Poor recommendation from John Charcol of an unprofessional solicitor that delayed the process. Overall average at best experience.

Jessica, Emily and Chantelle provided help and support throughout the process. The loan provider was very particular, which is only to be expected in this current financial climate, but they never got frustrated and kept me informed at every stage. Many thanks to all three of you.

Andrew was fantastic in supporting us, as first time buyers we felt supported throughout the process of buying our first home. Thank you for the great service and experience Andrew!

I had a brilliant experience with John Charcoal and would highly recommend them, especially to anyone with a more complex mortgage situation.

As a single first-time buyer in London, my case was not straightforward, and I had previously been rejected by high street banks. Alvin was excellent throughout the whole mortgage process. From the start, Alvin took the time to understand my circumstances properly and explored lots of different mortgage products to find the right option for me.

What really stood out about Alvin was that he did not just look for the easiest or most obvious option. He took the time to understand my circumstances, compared different lenders and products, and explained why some options would or would not work. Alvin also helped present my case in the best possible way, which made a huge difference after being rejected by high street banks.

Alvin’s knowledge of the market, including non-standard and specialist mortgage providers, made all the difference. He explained how the different products worked, what my options were, and why certain lenders would be more suitable for my situation. His persistence, knowledge, and clear communication gave me confidence at a time when I thought getting a mortgage might not be possible.

I also want to mention Kathrine H, who was incredibly helpful in chasing solicitors, keeping things moving, and helping with the additional bits that come with buying a home. Her support made the process feel much less stressful.

Holly Grant was also fantastic in helping me arrange the right protection, including life insurance, income protection, and critical illness cover. She explained everything clearly and made sure I had the right cover in place for my circumstances.

Overall, Alvin and the wider team at John Charcoal were knowledgeable, supportive, and persistent from start to finish. I am very grateful for Alvin’s help in getting me onto the property ladder and would happily recommend him and the team to other first-time buyers.

Is the 2nd or 3rd time having used JC as a broker and again have offered well considered options and best advice, based on our previous requests and different wants each time. We had Charlotte Rischmond supporting us this time round and kept up the positive experience we've had with JC, covering available options and good advise following our questions on each. Staying in touch and keeping us updated throughout the period until the end, confirming everything on completion too. Great service all round again!

Katherine was absolutely brilliant throughout. She guided me through any frustrations I had with the systems and chased accordingly. Outstanding service from John Charcol, once again!

A fantastic customer service was provided to me by Heidi Halley and I would highly recommend John Charcol to anyone looking for advice and options about anything to do with mortgages. In my case I was treated with empathy and understanding.
A timely and simple to understand experience and definitely a company I would use again

We have been working with Chris Lally for many years for all of our mortgage needs. Chris has always provided excellent advice and delivered. Thank you Chris for our latest remortgage deal! I cannot recommend Chris highly enough.

Excellent service throughout the process of re-mortgaging my rental property. Friendly and efficient staff. Phone calls always answered and emails always replied to. I am very happy to recommend John Charcol as a mortgage broker.

Andrew at John Charcol was great to work with. Applying for a mortgage was more complicated due to the combination of being a limited company and a salary worker. The process was handled efficiently with no issues at all. Any queries were answered immediately. I was recommended Andrew by colleagues and I intend to do the same.

I am writing to express my sincere gratitude to Louise Keating for her exceptional assistance with my recent remortgage. My situation was particularly complex, but Louise consistently went above and beyond to navigate the challenges. Her dedication was evident in her willingness to answer my many questions and proactively find solutions, even working on her days off to ensure a successful outcome. I am incredibly grateful for her outstanding support.

I’m been working with this company for many years
Always been fast and excellent service provided to me
I do recommend it to all of you

Kristy was amazing start to finish - she went above and beyond for my remortgage and I couldn't be happier with her service. Second time using John Charcol and will use in future

I had a fantastic experience working with Alvin and Katherine at John Charcol for my mortgage. From start to finish, the process was seamless and incredibly efficient. They demonstrated deep market knowledge and a clear understanding of the lending landscape, which made me feel confident in my financial decisions. They were proactive in communication, transparent about every step, and secured me a competitive rate that I’m very happy with. I highly recommend Alvin and Katherine, and the team at John Charcol to anyone looking for knowledgeable and reliable mortgage professionals!