Champneys Recensioni 930

The staff at this site are super super friendly. Every member of staff we spoke to or came across really was outstanding in how they spoke to us and assisted us. Nothing was too much trouble. Unfortunately there were things out of there control that left our stay a little lacking. Upon arrival we were shown around and shown our room. We were right by a door connecting the corridor to the main bit and there was so much foot traffic going past our door and it was so noisy. We also had a group of women in a large party that they had put in the rooms next to us that were continually going in and out of each others rooms getting ready as if for a party at a premier inn in blackpool, not a spa in ashby! The walls of the room were laughably thin, we could hear entire conversations in the next door room however the worst was when the next door room used the shower or bathroom. The noise was so loud!! Of course that would have been the same for them next door when we took our showers. You wouldnt have been able to sleep through it for sure. Again we were woken early in the morning by people walking past our room. As it didnt seem full it surely wouldve been better to space the guests out a bit so we all had some space and privacy? I feel a little bad moaning as overall we had a lovely stay albeit with a few niggly things. When we went for breakfast which we were booked in for and 45 minutes before the end of service there was no white bread, no brown bread, no bacon and sausages and they just said NOPE thats the lot for today. So we had cereal for breakfast. Dinner was way too busy and we couldnt get anybodies attention, eventually just leaving and walking out and telling the lady at the host stand that we had left. On the 3 occasions we tried to lie by the pool there were no beds available. None. So we had to turn and walk out. But overall would i have rather been there relaxing than at work on a miserable monday in january? Yes! But its not a perfect place unfortunately and if you have high hopes you may well be disapointed. Again staff were brilliant. Its not there fault they are so busy

Some of the worst and non-existent customer service/response I have ever experienced in my life.

My recent visit to Champneys was the worse visit I have had ,, i have sent several emails to customer relations regarding the issues I have no option , but to pay for the upgrade of the superior room or have access to a lift as I have health issues classed as disabled and unable to climb stairs ( if was able I would choose a standard room as the time we spend in the room is minimal ) , Do you have any rooms for disabled without having to pay for superior ? I did find it a struggle walking from room ,,,to the spa, dinning room , shops . The dinning room had a fork under the table the other side of the dinning room had a knife under the table I do have pictures,,
I do not drink coffee so do not use the pod machine the only benefit for me is no stairs and I appreciate in the summer having access to the patio is great , it’s does not benefit me in the winter, as for the quilt cover it definitely was a tear as there were threads of cotton and the opening was at the other end of the quilt. We do enjoy our stays with you, we return every 6 months for a summer and a winter visit , it’s just we have noticed a few issues on this visit, and prefer to tell you about them so they can be resolved. Thank you for replying and explaining, I’m hoping to have many more visits if these issues can be resolved

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Great value for a truly beautiful location with great facilities.

Food is high quality with great choice and attentive and friendly service.

James, waiter at Forest Mere, truly shines with outstanding courtesy and attention to detail, even when the restaurant is completely full and ultra busy.

Thanks James, you made our stay😊.

Website not at all user friendly to navigate.
I booked a massage and in the cart there was a day spa I never requested to purchase constantly popping up!
It would not recognize my gift voucher code so I was unable to proceed with the purchase.
I rang customer services and never got connected to make a booking.
I live near a Champneys which I decided to drive to and made a booking using my voucher with ease.
On discussion with two family members they have both had challenges with the website as it appears other people have after reading reviews on trust pilot.
How Champneys remains a viable business is beyond me if the only way to purchase a product is to visit a Champneys resort is beyond me.
It was though a positive experience once I there, enjoyed a professional service and massage at the Bedfordshire Champneys.

The Champneys website is simply the most disingenuous website I've ever had the displeasure of using.

I've tried to book twice, to no avail. Reservations don't answer the phone and reception don't deal with reservations. If you're thinking about emailing, I wouldn't bother - you won't get a response for over a week!

Sadly, I was given a voucher which I don't want to waste, but given a choice, I would absolutely not choose to go to any of these spas based on how many hours I've already wasted trying to book a simple spa day and treatment! (Over £300!)

We've just had a lovely stay at Forest Mere celebrating our daughter's 21st birthday.

I'd like to express a special thanks to Megan on reception who was very helpful and also a big thankyou to the team for organizing birthday balloons,cakes and card in our room on arrival. That was really kind!

We stayed using one of their deals (£140 ) and personally felt that a stay overnight, dinner, breakfast , lunch, use of the facilities and a 50 minute treatment was brilliant value for money.

We will be coming back.

Thankyou again for the lovely mini break!

Staff lovely but it’s the little things that count. Firstly arrived after long journey to be directed down the hall for arrival drinks only to be told closed 15 mins beforehand so had to go to the cafe and join long a long queue to pay for a drink . Only two lockers in changing room worked , no working hair dryers so had to drive home In the cold with soaking wet hair . Shower in spa area not working so could not rinse off after going into steam room .steam room door not hanging correctly so very hard to open or close . Gym tiny with not enough equipment for a decent workout . Damaged and leaking ceilings everywhere. The place is simply not well maintained and no drink on arrival is just basic decent service . .

I booked a package for myself and three friends.The lunch was excellent and staff in the restaurant very good.
Unfortunately the sauna and jacuzzi were closed on this day.I feel that they could have called guests and given them the chance to re-schedule as that just left the pools which got very busy.
Sitting outside the cafe we decided to have coffee.The tables had not been cleared and only one lady serving.I queued for over 25 minutes to order four coffees.I emailed Champneys in regard to our day and they never responded.Considering the cost I would never use or recommend them ever.

I was given a gift voucher as a gift and tried to book the stay at Champneys Tring. I found it very difficult to book online as it didn’t take my voucher off of the final payment. I tried to ring but to no avail. So i emailed Champneys Reservations. Within a few minutes I received a really helpful reply from Imogen who was absolutely brilliant. She booked our stay and sorted out and booked our treatments and sorted the payment out regarding the gift voucher. I can’t thank her enough and have to say she was professional and very friendly. Thank you again Imogen!

Eastwell Manor: Most things about the visit itself were very good. Good facilities, good food, friendly staff and a decent room. Also very pleasant grounds. A good package price.
The experience was soured somewhat after we left. I realised a couple of weeks after our stay that I had left two items of clothing (value about £150). Would anyone at Eastwell Manor respond to my email, WhatsApp Messages or pick up the phone? Sadly not.
Conclusion: Recommended with a very bold health warning: Don’t leave anything behind!!

Just returned from a twilight spa at Champney Springs Leicestershire and as someone who goes to spas a reasonable about this was the worst experience to date . Tired / no soap in the bathroom / lack of facilities - one overcrowded hydro pool, a max 4 person sauna and steam room and a small pool.
Drinks hugely overpriced and the little board of nibbles had clearly been sat on the side for awhile.
Given the name and the prices charged expected a lot more.
Do not waste your time or money pick alternatives that have much more spa facilities.

Terrible service and experience. With a lack of secondary response from a complain email.

Champneys Forest Mere stay - issues as below. All sent to the management team at the spa and they responded with the offer of a gift voucher for me and a special gift for my mother (who had been unwell). However, they failed to acknowledge that there were another 3 guests (my sisters) who also had the same experience as myself. See below for a list of detailed issues with the weekend:

Check-In Experience
The check-in process was delayed due to incorrect information regarding the number of guests on our booking (there were 5 but only 3 were prepared for).
We were not informed about breakfast or lunch timings, nor were we advised that advance booking was required for these meals.
Check-out procedures and times were not communicated at any point during check-in.
Despite booking three rooms together, we were placed on separate floors and not next to each other, which was both inconvenient and disappointing.
Two of the rooms were incorrectly made up as doubles instead of twins. We had to return to reception to rectify this, which meant we were unable to use our rooms to change and prepare as planned.

Facilities and Overcrowding
The hotel appeared to be overbooked, which had a direct impact on the availability of key facilities.
The sauna and steam room were overcrowded and clearly did not have the capacity to accommodate the volume of guests using them.
The showers and floors were unclean and there was a lot of hair in the showers - this was at midday.
Clearly people were just leaving their wet towels and belongings on loungers and water beds and leaving them for long periods of time - making it impossible to use such facilities.

Bar Service and Pre-Dinner Experience
When requesting an ice bucket and five champagne flutes at the bar, we were told there were not enough clean glasses available. We were instead given wine glasses due to an apparent delivery delay.
The bar was not busy, yet staff were unresponsive and unhelpful when it was clear we were waiting to be served.
When we attempted to drop off a birthday cake before dinner, staff were dismissive and questioned whether this had been pre-arranged. Then our servers for the evening were unaware of that we had requested this earlier in the night.

Dinner Service
Despite being at the front of the queue for dinner, our party was overlooked in favour of a group that arrived after us. No apology was offered.
Once seated, we were not offered drinks and had to signal for service.
When our bottle of prosecco arrived, we were given mismatched glasses. A table seated after us (of similar size) received matching glasses, indicating inconsistency in service.
Multiple parties seated after us had their food and drink orders taken before ours, despite us being clearly ready.
Two starters were overcooked, and no staff member checked on our meals after they were served.
One main course was served cold, and another was severely overcooked and inedible.
At no point during the meal were we asked if we would like to order additional drinks.
One dessert was burnt, and again, no checks were made on our satisfaction.
Due to the delays and late dining time, we unfortunately missed the evening entertainment, a key part of our plans for the night.

Check-Out and Billing Issues
At check-out, none of our additional charges had been correctly logged to our room. We had to manually inform staff of all extras incurred, which added unnecessary confusion and delay.

Booking System and Accessibility
It was extremely difficult to book treatments online prior to arrival.
We were also unable to secure our preferred dinner time due to lack of availability, only being offered an 8:30 PM slot, far later than ideal for our group.
This lack of flexibility and accessibility made it very difficult to plan our stay and contributed to the stress of the weekend.

Eastwell manor

Overall experience awful. Room looked like it hadn’t been cleaned or hoovered. Cracks in room general maintenance of the room hasn’t been dealt with for years. Some cracks have been filled and not re painted. Mould around windows. Following this we were woken throughout the night from 11.30pm by a dog barking and someone keep entering and leaving the property slamming the main door. Around 4am we were woken again by loud banging on the door downstairs to which loud shouting it’s the police. Hotel staff in the morning didn’t even bother to write a note to apologise and have had me chasing them around trying to talk to a manager. Awful place will never come again. Spent £404 in the spa to which was un enjoyable as we hadn’t slept woke up late and rushing around to get there. The whole champneys experience is about money everything is an extra charge. Our stay was for two nights we didn’t even make 24hours and checked out early. I would avoid this place like wild fire.

Extremely unhelpful and zero customer service skills. I phoned Champneys (Springs) for some general enquires about a spa day, and in shock at how unhelpful the receptionist was. Unable to answer basic ‘yes or no’ questions, and just told me to call the other number (where no one answered after 20 mins). Beyond unprofessional.

Booked a Christmas spa day as a family treat for £690. Over half the treatments were not available on the day we booked and when you tried to find out what was available, that was near impossible. Then 3 days before our spa day we are informed that the sauna and lounge areas are "under refurbishment". When I tried to cancel I had to wait 45 minutes on the phone before someone answered!!! Then they tried to say that I did not have cancellation insurance. DO NOT VISIT THIS PLACE, IT IS A JOKE.

This is the 2nd year I have bought a gift card from Champneys, I had an issue last year but do not remember the details. The website is so outdated you are not shown a summary of what is in your basket so I inadvertently bought two gift cards. I emailed Champney's immediately to make them aware of my error and to request a refund. After several days of not hearing I tried to call them - I would advise anyone to not try this - I spent almost an hour listening to facts about Champneys and never got to speak to a human. I emailed again several times and called again only to be told their phone systems were down!! I have now rec two gift cards and am still trying to get the to cancel one and refund me. THIS HAS BEEN A VERY STRESSFUL EXPERIENCE

Forest Mere. Took my daughter for her birthday. Have been many times before but not for a while. Facilities were poor, everything is money focused. Had a treatment and the bedding was dirty but I was told it was an issue with laundry and all the bedding looked liked that! A day out at a council leisure centre would have been better quality. Don’t waste your money.

Bought a £100 gift voucher that was never sent through despite numerous emails and phone calls. In store staff wouldn't help at all. So currently I have been scammed out of £100. Has ruined a gift that was going to be used in the black Friday sale which is now ending. Very upset and will not be using you ever again.

Faulty towers would've been better!
Very understaffed, no response from the phone lnes, some staff are very rude and some clearly under pressure from being understand.