Champneys Recensioni 930

Deeply Upsetting Experience – Twice Burned

I am extremely disappointed to be writing this review, but after two almost identical experiences at Champneys College Salon in Tring, I feel compelled to warn others.

I had several aesthetic treatments booked at Champneys College at 11:30am. I arranged and paid for childcare, took the morning off work, and drove to the college — only to arrive and be told that my appointments had been cancelled because the practitioner was ill.

I received no phone call. No email. No prior warning whatsoever.

When I spoke to Emma (who I later understood is a tutor, not the manager), she explained they had “attempted” to contact me. However, the telephone number on their system was incorrect and the email address listed did not even resemble my name — it began with a completely different initial. It’s deeply concerning that such basic client information is recorded so carelessly. At no point did anyone think to check previous correspondence to verify the correct contact details, despite me having been a returning client for years.

What makes this worse is that this is the second time this has happened to me. On the previous occasion, my son was still a baby. I had also arranged childcare and arrived to discover my treatments had been cancelled without notice. I raised a formal complaint at that time, believing it would prompt proper investigation and procedural changes. Clearly, it did not.

Following this most recent incident, I received a belated email from the manager Lucy, containing what can only be described as a non-apology apology. Responsibility was attributed to “main Champneys group booking system,” and, astonishingly, I was counter-accused of being “verbally aggressive.” The manager was not present during my conversation, and I spoke honestly and directly — yes — but there was absolutely nothing in my language or tone that could reasonably be defined (in any Oxford Dictionary sense) as verbally aggressive.

That accusation was deeply triggering and felt like an attempt to deflect blame and undermine my credibility. It left me feeling gaslit rather than heard. Instead of accountability, I experienced defensiveness and counter-accusation.

Illness happens — of course it does. What is not acceptable is repeated administrative incompetence, failure of communication, and then shifting blame onto a paying customer who has simply expressed justified frustration after wasting time, money, and emotional energy.

As a working mother who carefully organises childcare and work commitments, this was not a minor inconvenience. It was upsetting, costly, and completely avoidable.

Sadly, I cannot recommend Champneys College based on these repeated experiences. I left feeling not only inconvenienced, but dismissed and unfairly characterised — which is perhaps the most upsetting part of all.

I sincerely hope improvements are made so that other clients do not experience the same distress.

Ashford East Well Manor - I received a voucher for this spa, but I wish the sender had gone elsewhere. After a frustrating booking process, when booking in the Spa a few weeks ago we provided a up to date contact number . we arrived today only to find out our session was cancelled because of staff illness. We are reasonable people and understand calling out sick, but receiving zero communication before we drove all the way there is unacceptable.

A member of staff was very helpful with trying to rebook and the manager just stepped in showed no empathy and was quite short with us. Poor Management. It’s a shame because we were really looking forward to it, but the lack of basic customer service makes it not worth the effort.

Very disappointing stay. I booked an overnight spa experience expecting relaxation and quality, but the entire visit felt far from luxurious.

When checking in, after handing over my credit card, I was simply pointed in a direction with little explanation or tour of the facilities. Staff were consistently disengaged and unwelcoming, often ignoring guests while focused on their computers.

Customer service was a major issue throughout. At times it appeared to be a clear understaffing problem, while in other situations the staff simply seemed to lack any sense of how to interact with guests. I stood at the spa reception desk for nearly a minute without being acknowledged. The massage I had booked as an extra treatment was mediocre, and the overall interaction felt cold and transactional rather than professional or relaxing.

The treatments were basic and lacked even the most standard attention to detail. For example, my hair was not tied back during a facial — something that has never happened before. The treatment tables were uncomfortable and clearly outdated. The lighting was not conducive to a spa experience.

My room was in poor condition: dusty furniture, tired décor, visible patch repairs, and rust behind the faucets. It felt neglected, not premium. I complained and asked for housekeeping to return and they did but the cleanliness was still below par.

Spa facilities were small, overcrowded, and noticeably lacking in cleanliness. Some relaxation room furniture even had ripped fabric.

The restaurant was nice but again the experience felt cold and impersonal.

Overall, this was not a relaxing or high-quality spa experience. And while the grounds are beautiful, this is nowhere near the standard of a 4 star hotel. It was not worth the price by a long shot. I would not return or recommend.

We arrived and were promptly checked in. Asked what size flip flops were required, given robes and flip flops, one pair too small as no medium size available.
The welcome coffee and tea were only warm.
Pool was cool as was the jacuzzi, the hydro pool was a more acceptable temperature.
The female sauna and steam room were lovely.
Lunch was tepid, not hot but a good selection.
After lunch the hydro pool was much cooler as was the temperature in the building as a whole.
We left early due to not being warm, not conducive to a relaxing day.

I am a member at Champneys Henlow and have been having PT sessions with Jamiela to build up the strength in my left shoulder/arm after a previous operation.
Jamiela has done an amazing job, I have gone from my right side being a great deal stronger than my left to both sides now being even. I cannot praise her ability as a PT enough. My outcome couldn’t have been any better

I visited Champneys Tring recently and was very disappointed. For a “luxury” spa costing £176 per person, the experience fell far below expectations.

Cleanliness was poor, including dirty floors and black mould on the ceilings in the day guest shower room.

Service throughout the day was substandard: no drinks offered at lunch, extremely slow café service, no clean tables or plates in the breakfast room (I had to clear my own), and no explanation of facilities on arrival. Lunch seating was next to a curtain concealing a pile of napkins and a dirty side table, which felt unprofessional.

The spa facilities also appeared tired and poorly maintained, with cracked tiles, peeling paint, and visible rust in the sauna area.
I raised these concerns with Champneys customer services. They offered money off a future visit, which I felt was unacceptable, and have not responded further.

Overall, this was poor value for money and I would not recommend Champneys Tring.

Forest Mere is dirty, shabby and expensive. There are so many better places to stay. We paid £1075 per night for a suite which is fine if the room is worth it. Our room was in desperate need of a refurb, it slightly smelled and the beds were lumpy and sheets scratchy.

The restaurant is understaffed and has zero ambience. The tables have a fake candles and the room is really brightly lit. Food is ok.

The spa is really overcrowded and while the amenities are ok, it’s nothing special.

When you book a manicure you assume there will be a selection of colours to choose from. There was no dark red or plum(the most poplar colours they said) in gel or ordinary polish as they were busy at Christmas and new stock had not arrived.
May I suggest to the manager at Eastwell manager that they pop to the shop to buy the most popular colours to deliver the service your customers are paying £70 for. If you want sparkly, blue brown or cream you will be fine. Otherwise take your own polish. I won’t be going back

Honestly has truly diabolical stay at Champneys, Henlow. Our hotel room smelt of sewage and blocked drains. When we complained they laughed and said it was the sheep in the field nearby. But the smell was not coming from the fields, we heard others complain and later on they had put two diffusers on the floor of the hallway that did nothing. The pool was dirty and crowded. There were no loungers to relax on - which felt really odd for a relaxing spa weekend. The hot tub was so cold, again we heard others complaining about it. In the end, we took our stuff from next to the pool and headed back to our room. We later tried to book a fitness class but we waited at the reception of the sports centre for an hour and no one came. We asked a few staff members for help who looked at us blankly. The food was terrible. We ordered white wine and were brought red. The I questioned it she awkwardly laughed and said, is it ok to just keep that though? we felt uncomfortable and shocked by the rudeness so kept our mouths shut and drank it. The food was horrific. The vegetable soup, came in a cup, was luck warm and tasted like it had bee diluted from a powder. On my return I tried to contact staff to complain and I was constantly told they would ring me back. After 8 calls to back, I still couldn't talk to the manager. I also complained via email and never got my money back. The biggest waist of money and a really bleak weekend feeling unwelcome, and absolutely not relaxed.

I had a really lovely relaxing break with friends. Felt pampered from the moment we arrived. A special thankyou to Roderick, who greeted us and efficiently booked us in, taking care of our luggage whilst we headed for lunch. The lunches and dinners were great, full of flavour and never rushed. Thank you to Peter in the resturant and his staff, lovely service from Rose. Bedrooms were clean and serviced daily, a comfortable bed too. I had an amazing massage from Isla, the best I have had. Its good to have Clarins and Elemis areas. The young Clarins lady spent time helping me choose my products. Thankyou. I enjoy yoga and went to 3 great classes, a special thank you to Alaxandera for the beautiful meditation. I was sorry to leave but will be back soon. Thankyou.

I have a voucher to use and we're looking at an overnight stay. I have some questions, so wanted to talk to someone. I've made 4 calls to reservations and waited up to 20mins, with no answer. I have sent them a message on Messenger app; no response. I have emailed their reservations email address twice; no response. I have emailed their 'champneysonline' email address 3 times and no response. I cannot believe the lack of service and professionalism from a company that is selling 'services'. Once we've used this voucher, we will NEVER go to a Champneys again.......

Stopped at the old hall buxton 25 Jan 2026.
Booked a double king-size bed for our anniversary and ended up with 2 single beds pushed together with a gap the size of the grand canyon with 2 single duvets. This room has never seen a king-size bed in it.

All of the staff at Henlow are great and its the small little personal touches that really make a difference....Briche never forgets to give me a dressing gown as she remembers how much I love them!! Thankyou for being you Briche...💕💕

Our overnight stay at Henlow Grange has been super! Returning after 14 years break, we have enjoyed the facilities, and especially the food! All the staff were so lovely, but particularly Jackie, who looked after us at breakfast and all the staff in the coffee lounge. We really want to leave and most definitely will be back 🤩

Enjoyable two night stay at Champneys Tring. I was abit worried because of the reviews but it was a wonderful experience. Staff very polite and customer orientated. Food outstanding and lots of variety with generous portions. Large range of treatments and goods to purchase and vast choice of fitness classes every day. Tried Reformer Pilates for the first time. Large room leading onto to extensive grounds which we would have loved to explore if it wasnt for the constant rain. Louise in Terrace Cafe a joy as well as restaurant staff. Highly recommend. Only downside was my husband went for the Cryroytherapy which they advertise on the website (and in the rooms) but they don't provide and haven't for a while so a big disappointment for him and misleading. Also be aware that there is no bar. Alcohol is only wine with dinner. No beer and only way to get a drink is to drive to high street!!

I really don't think 2.3 is fair. Eastwell Manor Ashford is a stunning property. I think its special to be able to roam this Neo Elizabethan house (re-built 1920s) with the original house built in the Tudor 1540s! Yes, there are issues sometimes but the food is good, Breakfast, lunch and dinner. Will be returning for 2 night spa stay inc. meals for a fifth time.

I really don't think 2.3 is fair. Eastwell Manor Ashford is a stunning property. I think its special to be able to roam this Neo Elizabethan house (re-built 1920s) with the original house built in the Tudor 1540s! Yes, there are issues sometimes but the food is good, Breakfast, lunch and dinner. Will be returning for 2 night spa stay inc. meals for a fifth time.

Considering how terrible the website booking system is I’m surprised they get any bookings at all. Took me 3 days of trying on 4 different devices to even make a booking and each one gave a different journey, non of which ending in a booking. At first there was no availability when selecting a date even though the calendar said there was, then it wouldn’t let me select a room type, then it would but I couldn’t get past the booking summary, just told me there was no room selected. When I eventually got through I wasn’t able to add the cancellation cover but down to frustration I just went ahead with the booking. Thought all was good, email confirmation came through etc however, when I logged into my account there were NINE bookings in there all for the same room on the same date (I’m guessing all the times I’d tried to book but been unsuccessful) and all non refundable. Im still trying to get a response from them and really worried I’m going to be charged for the 9 rooms. Absolute disgrace Champneys and very much NOT looking forward to my visit now.

I purchased about £60 worth of their spa products for a friend’s birthday gift, and paid £5 for the delivery charges. I wasn’t given a choice on delivery options but it turns out that this is for a signed for delivery from 8 am to 6 pm! I was at home today when the DX delivery driver said they’d attempted delivery, but they clearly didn’t ring the bell. I got in touch with DX and they cannot leave in a safe place or with a neighbour as that is what Champneys have specified.

This was a gift for my friend and now it will not be delivered in time. After 2 more delivery attempts it will be sent back to Champneys and I bet that they will refuse to reimburse me, as that is the kind of company this is. Avoid at all costs.

Eastwell manor we stayed sun/mon 11/12jan 2026,we booked in ,got our room, no blind or covering up in bathroom window so when in the shower from outside your very visible, I phoned to change rooms which they did, I thought we were escaping the black mould over the window,it's a health spa?, to find out new room to have the same issues , we were booked for our treatment at 5pm so no time to switch room a 3rd time, treatment wonderful no complaints there, dinner lovely, Monday morning we go to breakfast, lovely, then a day at the spa with facilities we thought, the main pool had an issue not warm, they had to put fresh water in ,the sauna only just fixed not that warm, the hydrotherapy pool had a a small barrier near steps as there was another way in and a person was in there, I asked a member of staff why this was covering the steps, she went away and asked, came back said maintenance had put it there probably working on steps she said, can I go in I asked yeah don't seem why not she said, I went in, albiet very Cold 🥶,a man came over shouting get out there's chemicals in there no health and safety sign no sign at all I said surely you should have a sign which he then went and got I said how long until it opens as the only place to go in was the steam room , 20mins he said, well 3hours later no sign of it opening so a waste of time going to a spa when nothing is in use. So many other guests complaining about the lack of facilities, I will be writing to head office for a partial refund as what we went for wasn't working, shocking experience.