Cavanna Homes Recensioni 

Having moved from the Midlands for a 'new life' by the sea we are absolutely thrilled with our lovely new Cavanna home. From start to finish the sales team of Lianna, Andy then finally Kevyn were brilliant and helped us every step of the way. Now we are here and despite all the building work going on around us we can honestly say it was the best move we have ever made. In addition all the little snags have been handled with great efficiency by the customer service team (Daisy).

We moved into our new family home in 2020, at the time the customer service was great, we were kept up to date throughout the whole process. We had a minor snag list which got rectified pretty much immediately due to homes being built on the estate at the time., but as soon as the development was close to being finished our issues still haven't been rectified 4 months into original complaint of emails and phone calls backwards and forwards. The customer service is poor to the point that as soon as they have your money they don't want to help even when the property has 10 years warranty. They also make false promises by not sticking to what they have said to you verbally and changing their mind when it comes to being in writing. I would advise any dealings with Cavanna to have a written copy. The communication from customer service is also very poor, this lets the company down massively, from what started great in the beginning has now gone the complete opposite since we have moved in. I can't say that I would recommend Cavanna homes to family or friends due to the customer service being appalling. If this was sorted, then my views would be different.

We really cannot recommend Cavanna Homes enough.
From the moment we first stepped foot in the sales office - we were made to feel so welcome and at ease by the Sales Advisor Eliott.
After discussing a fair number of plots & options available we made the decision to buy from Cavanna and the whole process has been a positive experience.
Eliott couldn't have helped us anymore than he did. He was honest at all times and was superb at keeping us up to date with progress throughout our purchase (although I'm sure we may have been close to driving him mad at times - sorry Eliott).
Even with small set backs such as Covid the communication was spot on.
We couldn't have asked for a better sales person and he is an absolute credit to Cavanna.

Site Managers John & Mickey have ensured a high standard and quality home has been built
The entire trades team have been exceptional and there to continue offering help even since we have moved in with the odd question or minimal snag.
We can happily recommend Cavanna to anyone hoping to purchase a new home.

I have recently received the keys to my new Cavanna home and I’m very happy with the house, the build quality is just as described and finished to a high standard. The sales advisors who have assisted me along the way have all been extremely helpful and Kevin who has dealt with my completion/hand over is always quick to respond and resolve any enquiries I have, which has made the moving in process a lot less stressful.

Nice houses, high quality finish, however I was promised that when one of them will be realise for sale I will be contacted.
Just find out that house is already on the market for sale, none for the office in Exeter manage to contact me.

Recently completed on our second purchase at Tavistock. Karen and her team have all been brilliant. Nothing too much trouble. Current purchase is our main home. The house is excellent, really impressed with the fixtures and fittings particularly the kitchen and appliances. Any initial issues (which were minor) have been resolved very swiftly by Karen and the site Foreman.

I am currently engaged in buying a house on Bellevue and have just been afforded a site visit by the sales advisor Chris. Our build is several months away from completion but I have to say we are super-impressed with both the progress made and the quality of the build so far. In particular, the fit and finish of the kitchen and bathrooms is awesome and we are very pleased with the combination of options we chose. Chris has kept us in the loop at all stages up to this point and so far we couldn't be happier. There is still a degree of work to be done in order to make the expected completion date but I am confident the team will get us over the line by the designated date. Will post an update when we are complete.

Would never recommend anyone to buy a cavanna home as we have been waiting 6months for snags list to be done & out of 30+ issues 3habe been semi done & when done to a poor home diy standard ,very poor build
Standard & shall be seeking
Legal advice as after 8 emails & no reply we feel there is no other way ,beware everyone if you purchase if done to same build state as ours ,was going to be forever home but no after all the stress & heart ache we will sale

We started out on our journey to buy our first home what seemed like a lifetime ago, early birding a 3 bed Brook house, which was the same as the show home at the time. Due to it being one of the last plots, it seemed a long way off anyway, and then we hit a global pandemic which delayed the house even further. A 4 bed town house 'Callisham' became available in the meantime and Lianna our sales advisor helped us with speaking to a different mortgage provider, who with the help to buy scheme, made us realise this beautiful house was achievable for us so we reserved in November 2020 and Lianna was there every step of the way, from us picking all our fixtures and fittings, keeping us calm when we needed our mortgage offer extending whilst the worry of being on furlough was going on, endless site visits so we could measure up and see the progress - she was just brilliant! Towards the end of our house build journey Lianna was joined by Andy who was equally as helpful and gave us that call we had been eagerly waiting for to say 'you've completed' and got us moved in! We got there in the end - finally! We moved in at the end of May and are loving making this house our home!

We have purchased a home at Bellevue Bude, the house will be the show home whilst the development is completed, the service, support and advice from Chris Hodder has been exemplary, everything simple and concise and nothing too much trouble (and very patient!) Best customer service and experience I have received in many years. Can't wait to move in...

Karen and the team at Broadleigh Park are a credit to Cavanna Homes. Karen has been our main contact and she has helped us every step of the way whilst maintaining an efficient and business like approach. She helped us through one or two rough times when things weren’t going too well with our house sale and gave us the confidence not to give up. We’re so glad we persevered as we love our new Cavanna home.

We have been very impressed by the pre and post sales support and service delivered by Cavanna Homes during the purchase of our new home in Devon. The house has been finished to a very high standard and we are more than satisfied with our purchase. This is our third new home (since 1994) and there is no doubt that Cavanna's overall build quality and service level has been head and shoulders above the other developer's we have bought from on previous occasions.

Unfortunately after 8 years on from buying a new home they have failed under their obligation to make the house watertight despite the NHBC insisting on action.

8 years is not acceptable as each year they return to carry out poor repairs that does not sort out the water coming into my house.
Operations director is not very responsive or respectful and as for the MD I am genuinely not sure if he exists. Worst company I have ever dealt with.

Stay well away.

Mixed bag really ... great house design on a great site in a great location but lots of snagging issues showing how the quality control has lapsed and then been compounded by a serious lack of after sales interest. Tip: snag at every stage; email everything; don't expect replies; call every week after re-emailing; keep on top of the site manager and sales staff as well as the (so-called) customer service department. Sadly, with ours, it reinforces the addage that "it takes 10 years to make a reputation and 10 minutes to wreck it". Lots of disappointed after sales customers on our Holcombe site.

Purchased our fabulous new home 'virtually' due to Covid. This wouldn't have been possible without the help and support of our sales rep Janine. Even when we were dealing with post contract issues regarding the property boundary, Janine was always there to help.

The five stars are for the sales adviser, Janine. Janine has been very supportive and informative, she has guided us through the process of buying our new home. Nothing was to much trouble for her. Thank you Janine.

Just bought our home at hilltop meadow newton abbot. Sarah and janine were always there (and still are ) to help us through the process. Snagging problems but expected in a new home and being dealt with. Quality houses .

We have recently moved into a new build in Cales Reach in Wincanton, the whole team has been super helpful and nothing has been too much trouble. We had a few snags when we moved in but they were fixed very quickly and efficiently. During the whole buying process, Melody in the sales office kept us up to date with what was going on and the progress of the house and dates changes. Thank you Cavanna, we are in love with our new home!

Cavanna Homes in Wincanton have been brilliant from start to finish and we love our new home. Helpful and quick responses throughout the purchase. A few snags when we moved in, all minor and the team at Wincanton acted quickly to put them all right.

Very good company. We are happy we choosed Cavanna. There were a few mistakes, but they sort them out.