Castrads Recensioni 2.180

TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Castrads radiateurs en fonte superbes, achetés à Lagów en Pologne. M. Kozlowski et toute l'équipe : d'une gentillesse et d'une réactivité hallucinante, même quand mon plombier m'a laissé en plan. Se... Leggi di più

Valutata 5 stelle su 5

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... Leggi di più

Valutata 5 stelle su 5

John went above and beyond when I reached out for help after 8 radiators failed at the same time! He worked hard to find a mix of radiators in the NY area that would work in one of my rental units in... Leggi di più

Valutata 5 stelle su 5

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... Leggi di più

Dettagli dell'azienda

  1. Servizi di riscaldamento e boiler

Informazioni fornite da varie fonti esterne

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2180 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 3 stelle su 5

Lovely radiators

Lovely radiators. Long delivery time. Delivery was poor: no notice, nobody knocked when it arrived and I just happened to notice a pallet literally left on the street. Nobody asked my to sign.

29 febbraio 2024
Logo di Castrads

Risposta di Castrads

Hi Christoph

Thank you for your review, I'm sorry that you feel that our delivery service wasn't up to scratch on this occasion. We've contacted the delivery company and they have confirmed that the pallet was left with 3 tradesmen on site, one of whom signed for it. They then started to unpack the pallet to make sure everything was in good order. Is it possible that this information wasn't passed on to you by the tradesmen on the day?

If you have any further issues, please do get in touch and we'll do everything we can to resolve them.

Best wishes

Duncan

Valutata 1 stelle su 5

Terrible! Waste of time and effort!

Phoned customer service in Jan to take advantage of the sale event. Was looking to purchase a few radiators but couldn't take immediate delivery. I was told it wasn't a problem and to call back later and the discount would be honoured. Prices have now gone up 17.8% as of Feb on my order. Wont honour what was said in Jan. Terrible service! A company who can raises prices by that amount should be avoided. Exactly why we have inflation and cost of living crisis.

15 febbraio 2024
Logo di Castrads

Risposta di Castrads

I'm really sorry that you feel let down Stewart.

We did put in a price rise on 1st February. It was 3% on average, lower than inflation. The particular model you were interested in is one that we have moved casting of from Turkey to England over the past twelve months, so that one model (Mercury 4 Column 460mm) had a higher-than-average increase to reflect the higher purchase price. It's our long-term strategy to onshore as much of our casting as possible.

We did offer to carry over the 10% sale discount, but we refused to carry that discount onto the old pricing because you didn't already have a quote - you only called with an explorator query (when we said we'd keep the 10% discount open to you) but we didn't know more than that. If you had a pre-existing quote, we would usually honour those prices even beyond the 14 day validity that we advise on our docs.

Valutata 5 stelle su 5

Great experience

Great experience - as always! I have found I can always rely on Castrads to provide me with excellent option for radiators for my property. Customer service is great and the 2 man delivery to the property was very useful. The delivery drivers were very attentive to check where I wanted these placed in the property, and also talked through all the additional accessories I had ordered. Additionally, following my order I requested some more information on how I could extend one of the radiators I ordered to include more sections, and the customer service team were very quick to reply and provide me with various options! Thanks again for a great service!

11 gennaio 2024

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