I am delighted with the bath - I placed the order and chose a bespoke colour from Farrow and Ball. The bath was delivered within the expected time frame . The bath and accessories arrived well wrappe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Communication and delivery were fine. The item ordered was a enamel bath plug with the cast iron bath company branding which looked nice and well made. However it was too small for the bath waste by... Leggi di più
I contacted via the website to ask if there were any bathroom basin seconds in stock and the team were super responsive, helpful and sent photos of options. I ended up buying the Josef sink (secon... Leggi di più
L'azienda ha risposto
Great service as always from The Cast Iron Bath Company. Bought our cast iron bath from them back in 2015 for our Reno and then another in 2018 for another house. Had an issue with some taps and the r... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di forniture per il bagno
- Ristrutturatore di bagni
- Negozio di articoli per il rinnovamento della casa
Informazioni su The Cast Iron Bath Company
Scritti dall'azienda
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Informazioni di contatto
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, Regno Unito
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
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Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great customer service and super fast…
Great customer service and super fast delivery.
15 novembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The bath is very nice
The bath is very nice. The wooden crate it came in was ridiculously heavy which meant we had to unpack it on the verge. Some people don’t live in places with pavements
11 novembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the bath you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great customer service.
Zoe was very helpful with great customer service skills. The products are amazing too !
5 novembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from Zoe and the team the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
I had a very disappointing experience…
I had a very disappointing experience with this company. I attempted to make an online purchase, but their digital system was extremely problematic. First, I tried to pay with my credit card, which was refused but still resulted in a charge. I then switched to PayPal, only to face the same issue—my purchase was refused but I was still charged.
Seeking a resolution, I called their customer service, hoping to finalize my order without any further delays. Unfortunately, the process took another day, and I discovered that I had been charged three times. When I reached out to them for help, the representative was unhelpful and insisted that I resolve the issue with my bank, rather than taking responsibility for the errors on their end.
Overall, this experience was incredibly frustrating and stressful. The lack of professionalism and support was disappointing, and I will not be using their services again in the future.
28 ottobre 2024
Risposta di The Cast Iron Bath Company
Dear Andre
Thank you for taking the time to leave a review.
We sincerely appreciate your feedback and understand your frustration regarding your purchase experience. After reviewing your case, we can see that our sales team informed you that you had made the purchase twice—once online and once directly with a sales member. Unfortunately, the representative you spoke to on the telephone regarding your refund was not aware of this at the time.
We can confirm that your refund was issued, and we sincerely apologise for any inconvenience this caused you. Your experience is important to us, and we truly appreciate your patience and understanding.
10/10 Service
We ordered a spare part for our shower and it was supplied very quickly and without any hassle. Cast Iron Bath Company have always been a pleasure to deal with
24 ottobre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
We are delighted with our new Falmouth…
We are delighted with our new Falmouth bath. It is everything we hoped for, the enamelling and painting are immaculately finished. It is just the right style and size for us. Customer service was very good, with prompt responses to our questions.
14 ottobre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the tapware you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great in every way!
11 ottobre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Just Beautiful !
Just Beautiful !
I ordered last minute due to a change on my build, Team were incredibly helpful in ensuring I ordered everything I needed and got it to me on the right date for my build.
Qualify is excellent, I ordered, bath, sink, toilet and taps, friends and family who have seen the suite installed have commented on just how beautiful their products are. Plumber (who moans about everything) said it was a dream to install. The Bath is gorgeous, it takes centre stage and looks as if it will stand the test of time, I had looked at acrylic baths before taking the plunge and I've not been dissapointed.
CIBC are a rarity in today's world, yes you pay more for their products, but the quality and service far exceeds their price. I am currently renovating the whole of my home and CIBC are the only supplier on my build who I have firstly been able to talk to prior to ordering, delivered when they said they would and the quality has far exceeded my expectations.
Bravo CIBC !! and Thank You
15 ottobre 2024
Non scritta su invito
Risposta di The Cast Iron Bath Company
Thank you for leaving your lovely review of the service and bathroom products you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback! We would love to see some images of your lovely bathroom when it is complete!
Such a fantastic customer service and…
Such a fantastic customer service and am absolutely delighted with my beautiful bath!!
4 ottobre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company and are thrilled that you are happy with your bath. We really appreciate you taking the time to leave your positive feedback!
Excellent product and helpful sales but…nice taps
Excellent product and helpful sales but invoicing error delayed shipment of goods which was a bit frustrating
2 ottobre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We are sorry that you had a delay in your order but are so pleased you love your bathroom products! We really appreciate you taking the time to leave your positive feedback!
Poor customer service
Poor customer service, bought shower kit @ over a £1000, and the front was all marked, have requested a return it’s really complicated and they are very reluctant to sort this out, very surprised I thought they would first apologise for sending out such shoddy items, and straight away send a label for return but no still waiting to get this, certainly not what I expected from the reviews on this page.
3 ottobre 2024
Non scritta su invito
Risposta di The Cast Iron Bath Company
Hello Darren,
We are sorry to hear that you were unhappy with the product you received from The Cast Iron Bath Company. We take great pride in both the quality of our products and our customer service. In the rare instance a customer is dissatisfied, we always aim to provide a perfect replacement. If a refund is requested, we kindly ask customers to complete the return documentation. I can confirm that we’ve received your returned order, and your refund has now been processed. If we can be of any further assistance please contact our sales team on sales@castironbath.co.uk.
Splendid
Bath delightful and all fittings and fixings of very good quality. Delivery crated, careful, and courteous. Customer service excellent.
10 settembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company in choosing your bath. We really appreciate you taking the time to leave your positive feedback!
The Cast Iron Bath Company
The Cast Iron Bath Company, not only delivered on product, they also delivered on great Customer Care. Something that is rare to find these days. Thank you my Bathroom refurbishment is going to be made that extra special with your shiny taps and classic design.
12 settembre 2024
Risposta di The Cast Iron Bath Company
Thank you for taking the time to leave your lovely review of you bathroom products you purchased from the Cast Iron Bath Company. We are so pleased our time could help with your bathroom refurbishment decisions. We would love to see some images of your bathroom when it is complete!
Great customer support as I needed some…
Great customer support as I needed some help choosing the right bath. The bath arrived really well packaged and was easy for our plumbers to fit. It looks fabulous!
9 settembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company in choosing your bath. We really appreciate you taking the time to leave your positive feedback!
This bath is beautiful
This bath is beautiful. Quality build and nicely finished. Ordering, the product itself and packaging of the bath was excellent. Delivery was a challenge as only had one driver.
12 ottobre 2023
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Prompt and good advice
I was advised promptly of a longer delivery time for the model chosen and suggested an available alternative
5 settembre 2024
Risposta di The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
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