Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Leggi di più
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I had already short listed care home in the area I was considering so although your advise was helpful you didn't give me any other suggestions. However I will contact you again in the future if I nee... Leggi di più
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Leggi di più
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Scritti dall'azienda
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informazioni di contatto
Regno Unito
- www.carehome.co.uk
4,7
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di carehome.co.uk
Hi there, thank you for your lovely feedback. We’re so pleased you found the team caring and helpful.
This is a misleading website as the…
This is a misleading website as the homes pay a fee to be on the site. People with negative experiences have to jump through hoops to share their concerns. You just have to compare the reviews on the site to Google reviews to see the difference.
Reviews from staff are not permitted - many care homes look wonderful, smell lovely and have all the mod cons while it is the staff on the floor keeping things going even though management may be driving them into the ground. I have personal experience with a care home that I reported to CQC for resident safety concerns while working there that has a 10/10 score on the website.
30 settembre 2026
Non scritta su invito
Risposta di carehome.co.uk
Hi there,
We’re sorry to hear you feel this way, but we do want to clarify how carehome.co.uk works and why we stand firmly behind our review process.
Every registered care home in the UK is listed on carehome.co.uk. Some care homes choose to pay for additional visibility on the website, but whether a care home is a subscriber or not has no influence on the reviews we publish. We publish both positive and negative reviews, and maintaining an authentic picture of people’s experiences of care is extremely important to us.
We do not accept reviews from current or former members of staff because they cannot offer the same impartial perspective as someone receiving care or their family or friends. A positive staff review may naturally favour their employer, while a negative review could relate to an employment dispute rather than the experience of care received by residents.
Our aim is to give families the clearest and most reliable view possible of the care and experiences shared by other residents and their families.
The lady I spoke to was very nice and…
The lady I spoke to was very nice and listened to everything I told her. She was very thorough. On the whole a very positive experience. If there was a negative it was the fact that she sent me names of care home which were outside the required radius
23 settembre 2026
Risposta di carehome.co.uk
Hi Sandy, thank you for your lovely feedback. We’re pleased to hear you felt listened to and supported throughout. We also appreciate you highlighting that some of the care homes were outside your preferred radius, and we’ll take this feedback on board.
Excellent support & Guidance …
the girl i talked to was very compassionate and understanding, She took time to listen to my concerns and offered guidance when required.
She followed up with a great information pack along with a selection of care homes which she suggested may suit my mums need best.
This was greatly appreciated
30 settembre 2026
Risposta di carehome.co.uk
Hi David, it’s so lovely to hear that you felt listened to and supported throughout your conversation. We’re delighted the information and suggested care homes were helpful in your search for the right care for your mum. Thank you for sharing your experience.
Got the job done with ease!
Easy communication
Polite and friendly lady
Genuine to my requests
29 settembre 2026
Risposta di carehome.co.uk
Hi Elaine, it's great to hear you found the process easy and that our Care Help Team listened to what you were looking for. Thanks so much for your lovely feedback.
Very helpful
28 settembre 2026
Risposta di carehome.co.uk
Hi Diane, we're glad you found our service helpful. Thanks for taking the time to leave us a review.
Great at follow up and quick responses
Great at follow up and quick responses. Got me in touch with the places best suited for dad’s needs and local to where he is familiar with.
21 settembre 2026
Risposta di carehome.co.uk
Hi Paul, we’re delighted our Care Help service was able to help you connect with care homes suited to your dad’s needs. Thank you for sharing your experience.
Success !!
Success !!
The leads provided to us enabled us to navigate the process of finding a care home and learn about all the options pretty quickly on the journey.
Thank You
20 settembre 2026
Risposta di carehome.co.uk
Hi Mark, we’re so pleased the information our Care Help Team shared helped you understand your options and find your way through the search for a care home. Thank you for taking the time to share your experience.
My Mum is living in a care home
My Mum is living in a care home. She has settled in very well. The home is excellent. It is always very clean. It seems that her room is cleaned everyday. Her bedding is always fresh and clean. She has a pleasant room looking onto a garden area.
The dining room seems pleasant and clean. The menu that is served is on a board that is easy to see with some pictures as well as writing. The menu is varied and Mum says she enjoys the food.
Mum is very well looked after. She is clean and well kept. A hairdresser comes also a chiropodist.
Whenever I visit there are always plenty of staff even on a Sunday morning.
Whenever I have a problem it is dealt with immediately.
I was reluctant to place Mum in a home but I could not cope with her dementia at my home. When I took her to the home she was frightened and didn’t want me to leave her but she settled in within a few days.
I would recommend Belmont Grange in Ilfracombe to anyone who needs care for their elderly family.
26 settembre 2026
Non scritta su invito
Risposta di carehome.co.uk
Hi Mr & Mrs Rolfe, thank you for sharing your mum’s experience at Belmont Grange. It’s lovely to hear that she settled in so quickly and is being well cared for, especially after such a difficult decision.
Just to be transparent, this Trustpilot page is for carehome.co.uk, the website that helps families find and compare care homes. If you’d like to share your kind words on Belmont Grange’s profile on carehome.co.uk, the home and families considering it would be able to read them there.
It was helpful to talk to a real person…
It was helpful to talk to a real person to help you with your search for a home.
10 settembre 2026
Risposta di carehome.co.uk
Hi Jackie, thank you for your review. We’re glad speaking with our Care Help Team supported your search for a care home.
Since my mother arrived 10 months ago…
Since my mother arrived 10 months ago she has settled in extremely well. As I visit at least 4-5 times a week I can see for myself the excellent level of care given by ALL members of the team.
The team are very professional , patient and caring and know each residents needs, requirements and assist them accordingly.
From front of house Laura beside the entrance to Sherryann in the office, to ALL the Wonderfull Team ,
THANK YOU ALL VERY MUCH !!!
24 settembre 2026
Non scritta su invito
Risposta di carehome.co.uk
Hi Sachin, it’s lovely to hear that your mother has settled in so well and that you’ve seen such thoughtful care from the care home.
It sounds as though this review is for her care home, rather than carehome.co.uk. We’re a website that helps people find and review care homes. If you share your review on the home’s carehome.co.uk profile, the care home team and other families will be able to see your kind words.
Thanks is not enough 🤗
I’m so impressed and frankly relieved to have this company helping me to find a suitable Carehome for my husband…such a traumatic time but your lovely staff have been beside me.
Thank you
15 settembre 2026
Risposta di carehome.co.uk
Hi Susan, thank you for your kind words. We’re sorry this has been such a difficult time, but we’re so glad our Care Help Team could support you as you look for the right care for your husband.
An excellent opening discussion of my…
An excellent opening discussion of my case and I have decided to assess my next steps carefully
22 settembre 2026
Risposta di carehome.co.uk
Hi John, thank you for your kind feedback. We’re glad the initial discussion was helpful, and we’re here if you need further support as you consider your next steps.
Very helpful
The person I spoke to had a friendly and helpful manner. She identified my mother's needs and suggested some appropriate homes. This was very helpful and much appreciated. Thank you.
14 settembre 2026
Risposta di carehome.co.uk
Hi Karen, thank you for your lovely feedback. So many people we speak to are in a similar position. We’re glad the call and information helped you see where to start. Wishing you and your mother all the best.
The initial call was very professional…
The initial call was very professional and info received quickly and as a burnout carer it focused the mind where to start! Found it very useful!
20 settembre 2026
Risposta di carehome.co.uk
Hi PB, thank you for sharing this. So many people we speak to are feeling worn out by caring for someone they love. We’re glad the call helped you find a clearer starting point and made those next steps feel a little easier.
The operator did all ai I asked for and…
The operator did all ai I asked for and was polite and respectful throughout.
19 settembre 2026
Risposta di carehome.co.uk
Hi John, thank you for your kind feedback. We’re pleased we could help with everything you asked for and that you felt treated with courtesy and respect.
stupid sytem
I left a review for a care home. One that is doing a poor job, and the website asks my details to be sent to the care home to verify my review...Do you realise how stupid this system is? I asked them to keep my details secret because we live in a small town and the managers are not very nice, and I don't want any issues in town.
18 settembre 2026
Non scritta su invito
Risposta di carehome.co.uk
Hi Manuel, thank you for your feedback. We understand that some reviewers may be concerned about their identity being shared with the care provider, particularly in a small community.
We require reviewers to provide their genuine details so that reviews can be authenticated. Where a reviewer provides their full name, this is normally shared with the care home. This helps the provider understand who the feedback relates to, investigate any concerns raised and respond appropriately.
The reviewer’s full name is not published on carehome.co.uk, and reviewers can choose to have only their initials displayed publicly.
We appreciate that not everyone will agree with this approach, but we believe it provides an appropriate balance between allowing people to share their experiences and ensuring reviews are genuine and can be properly addressed.
Sutton Manor is an exemplary
Sutton Manor is an exemplary
Nursing home. Housed in an interesting period property with extensive grounds, elegantly furnished and staffed by a team of expert and kind carers. A big
plus is the food, two chefs produce delicious, beautifully presented meals catering for all tastes. My two weeks respite was an enjoyable success.
2 settembre 2026
Non scritta su invito
Risposta di carehome.co.uk
Hi Marianne, thank you for sharing such lovely feedback about Sutton Manor.
Just to clarify, this Trustpilot page is for carehome.co.uk rather than Sutton Manor itself. carehome.co.uk is a care home reviews and comparison website, helping people find and learn more about care homes across the UK.
We’d encourage you to leave this review on Sutton Manor’s profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/20001035SUTA), where it will be seen by people considering the home as well as the team at Sutton Manor, who we’re sure will really appreciate your feedback.
Risposta di carehome.co.uk
Hi Jean, glad we were able help! Thank you for your review.
Risposta di carehome.co.uk
Hi Marion, so pleased you found our team friendly and helpful. Thanks for the lovely feedback!
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