Carbonite Recensioni 3.084

TrustScore 2.5 su 5

2,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

First of all, there's only a 30-day refund policy. Even if you buy a plan for 2 years and your computer dies, you cannot get that money back. Let's say in 30 days you can't figure out how to download... Leggi di più

Valutata 5 stelle su 5

I needed Carbonite reinstalled on a new computer. I reached out to the company, and in a short while, a competent, efficient, polite technician accomplished the task. It took her 30 minutes. Imagin... Leggi di più

Valutata 1 stelle su 5

Unreachable except for M-F 9-5. Carbonite caused my computer to SHUT DOWN! It glitched and used all the system data on my computer, making it entirely unusable. It happened on a Friday night and was s... Leggi di più

Valutata 5 stelle su 5

I've used Carbonite since they started after hearing about it on NPR. I've had a couple computers totally crash since them with my 30,000 digital photos on them. Each time, I just get a repair done or... Leggi di più

Dettagli dell'azienda

  1. Servizio di recupero dati

Informazioni fornite da varie fonti esterne

Unlimited online backup for one flat fee. Free trial, no credit card required. Secure and encrypted for your privacy. Easy, on-demand restore. Securely backup your photos, emails, financial documents, music and more over internet.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

3084 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Very hard to restore and carbonite…

Very hard to restore and carbonite Won’t help to import photos. They make you pay more money to support.com. I called support.com and they said the photos haven’t even downloaded to the new computer yet even though carbonite said it did. Very difficult process.

6 marzo 2022
Non scritta su invito
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Risposta di Carbonite

I am sorry to hear you had such a poor experience with Carbonite. Thank you for your feedback!

Valutata 2 stelle su 5

no response

I called to upgrade my service- got no pick up twice. Finally was able to leave a message, and got no response.
Reconsidering.

5 marzo 2022
Non scritta su invito
Valutata 4 stelle su 5

Overall pleased with the restoration process

I was very pleased with how easy it was to be able to transfer my files over to my new computer, and it only took a day or two to complete the process. The only reason I am not giving this review five stars is that I found that files and photos that were saved inside multiple folders (a folder inside another folder) were not restored. Luckily my old computer was still active, or else those items would have been completely lost.

3 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

I have used Carbonite for many years

I have used Carbonite for many years. I have had to restore my data once because my hard drive failed. I did it over internet and it took two days. Recently I purchased two new laptops and used a Ethernet cord and it only took about 6 hours. I would highly recommend Carbonite for any laptop user because it backs up your data anytime you are on Wi-Fi. Plus laptops break and get lost. I do not use it on my desktop as I have an external hard drive that I have never had to use.

3 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

"Carbonite Has Your Back"

Carbonite does a great job by 1.) providing me a monthly report of the files that have been protected, and 2.) recovering files that had to be recovered because my laptop crashed. With all the data, photos, music, etc. that could have been lost, I thank Carbonite for their recovery.

28 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Carbonite has saved me in the past.

Carbonite saved me when I had a hard drive failure on my laptop. It is for this reason that I will continue to subscribe to carbonite. It has been a while since I reviewed my status, which means I need to so I can ensure my future data security.

26 febbraio 2022
Non scritta su invito
Valutata 2 stelle su 5

Please stop the constant email ads

Please stop the constant email ads to buy your product for additional computers. Do you really think anyone who uses your product for one (or, in my case two) computers has any unprotected computers lying around?
UPDATE: I clicked on the link per their reply. It 404ed.

26 febbraio 2022
Non scritta su invito
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Risposta di Carbonite

Hi Richard! Apologies for the spam! You can opt out of marketing emails by clicking the "Manage communications from Carbonite" link at the bottom of any email we send.

Valutata 5 stelle su 5

Carbonite has to be the best back-up program out there!!! I am a customer for many years! Highly recommend!

I have been using Carbonite back-up program for many years. EXTREMELY happy! It saved me many times over the years! When I lost documents on my computer, Carbonite to the rescue! Or when I needed to go to a previous version of a document if by mistake I saved a computer document, but had deleted info before re-saving. Carbonite again to the rescue! I know of someone who was fired by his job because he didn't back up documents & he had visited homes & documented info for the job, but his computer crashed & lost everything. He wished he had a great program like Carbonite! Very, very highly recommend!

24 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Love this program

Love this program. Twice my computer crashed and I was ABLE TO RETRIEVE ALL MY DOCUMENTS and load them onto a new computer. This is a god-send for my business.

23 febbraio 2022
Non scritta su invito
Valutata 2 stelle su 5

I paid for a renewal but I don't think…

I paid for a renewal but I don't think it's working!

Jeannine Morris

23 febbraio 2022
Non scritta su invito
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Risposta di Carbonite

Hi Jeannine! Support would be happy to help Please call us at your convenience. We are open Monday to Friday between the hours of 9:00 am and 7:30 pm ET (excluding U.S. holidays). You can call us at 877-222-5488

Valutata 2 stelle su 5

Low-income Senior CAN’T AFFORD IT!

I’m a low-income senior, Carbonite’s frequent (at least every year) PRICE INCREASES REALLY HURT ME. I live on just Social Security only. If you increase prices again, I’ll be forced to quit Carbonite.

23 febbraio 2022
Non scritta su invito
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Risposta di Carbonite

I am sorry to hear you had such a poor experience with Carbonite. Thank you for your feedback!

Valutata 5 stelle su 5

Peace of Mind

Knowing that my files are backed up by Carbonite provides peace of mind as various ups and downs occur online. It think this service is a bargain!

22 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Carbonite can be a lifesaver.

Since I've been with Carbonite, I've managed to save a large number of files that would have been lost if I had not backed them up.

Unfortunately, there was at least one huge file I missed when I checked off the files, and by the time I reported it to Carbonite, they were lost forever. One of your recovery experts did their best to bring it back, but ultimately wasn't successful.

I have now requested back up of a second computer and I'm crossing my fingers that everything works out smoothly.

I really appreciate your preserving your customer service dept. as I derive a great deal of peace of mind by having someone at your company who can fully explain everything that goes on.

I would and do recommend you to my friends.

Jack Allen

22 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

I was able to get all my files back!

I took my computer in. It was ready to die. I bought a new one and had them clone my hard drive onto my new computer. It did not work. They were able to bring over most of my files, but there were some that were missing. Thanks to Carbonite, I was able to get all my files back. It took 1.5 days, but it was worth it. Thanks Carbonite.

21 febbraio 2022
Non scritta su invito

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