These toothless clowns keep contacting me about an alleged ancient statute barred debt which i have no knowledge of. Ive blocked them on every platform. Parasitical behaviour hoping a few gullible fol... Leggi di più
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Scopri cosa dicono le persone
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Leggi di più
This is purely based on my interaction with the young lady who picked up my call when I rang. The young lady was very professional and at the same time she was empathetic and seems genuinely want to h... Leggi di più
Tried to send feedback about sending mail demanding money with a different name. Returned letter with a message but felt on DEFF EARS. MR. DANIEL Mccaw owes £4737.03. Please get in touch & explain you... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Informazioni di contatto
60 York Street, G2 8JX, Glasgow, Regno Unito
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,1
Nella media
2K recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di Capquest
Hi Carol,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was friendly and sympathetic. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Great customer care
Great customer care. They make sure they consider your budget and financial means.
5 gennaio 2024
Risposta di Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Was amazing on phone and very helpful
5 gennaio 2024
Risposta di Capquest
Hi Shane,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was very helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Kelly
Made to feel like a piece of crap on someones shoe..
The woman I spoke to was very judgemental about my finances. Not only did I try to make it so I could actually afford to pay back, I gave explanations as to my current situation and was told I could not to do this at all and I was told how it was to be done. Furthermore I have not received any email in regards to the phonecall I had so no information has been communicated to myself. Not a good first Impression and made to feel like crap. The woman on the other end of the phone did not offer any help and just a generalised rude person
20 dicembre 2023
Risposta di Capquest
Hello,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
Please message us through the online portal at: https://portal.capques.co.uk or call us on 0333 999 7200 so we can talk in more detail.
Kind regards, Matthew
Risposta di Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was polite and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Kelly
Con-artists.
Got an a letter from these con artists out of the blue for an alleged contract I had with EE. Never been with EE and if I did owe some money to someone, I'm sure I would have heard about it before some two-bit back alley operation like this got hold of my details.
Absolute chancers hoping people will pay them money they don't owe to avoid hassle.
8 gennaio 2024
Non scritta su invito
Risposta di Capquest
Hello Ben,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Friendly And understanding
3 gennaio 2024
Risposta di Capquest
Hi Ged,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was friendly and understanding. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
The website and all means of…
The website and all means of communication are closed down for this group. They were erroneously instructed to chase a 'debt' that had been paid off. They evidently do not communicate with their contractors
4 dicembre 2023
Non scritta su invito
Risposta di Capquest
Hello Robert,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. We may have received your account recently; a servicer might not have necessarily had the account since the account defaulted. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
They are are scam artist with…
They are are scam artist with unprofessional call centre operatives.....they use delay tactics to keep you on the line properly too to charge the call to make money
5 gennaio 2024
Risposta di Capquest
Hello Lee,
I'm sorry to hear this. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
I assure you we aren't trained to use 'delay tactics'. You can speak to us by calling us on 0333 999 7200 but if your provider charges you for speaking longer on the phone, you can ask for us to call you back and we can schedule a call back with you. We aren't just contactable by phone; you can speak to us by messaging us through the online portal at: https://portal.capquest.co.uk.
Kind regards, Matthew
Young lady very caring and professional.
4 gennaio 2024
Risposta di Capquest
Hi Bill,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was caring and professional. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Been told i owe a debt from 2001
Been told i owe a debt from 2001 , not had any contact about this except for now , apperently its from a catalogue, which wa all paid off when i left it. so 23 yrs later they are trying to get over £120 from me. there is no way i owe them money. If i did why did the catalogue not ask for it sooner
5 gennaio 2024
Non scritta su invito
Risposta di Capquest
Hello Martin,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. We may have received your account recently; a servicer might not have necessarily had the account since the account defaulted. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Risposta di Capquest
Hello,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Risposta di Capquest
Hi Archie,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
The lady I spoke to was very helpful…
The lady I spoke to was very helpful but I cannot remember her name
28 dicembre 2023
Risposta di Capquest
Hi Yvonne,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
The agent listened and was able to help…
The agent listened and was able to help with my future payments without stress
28 dicembre 2023
Risposta di Capquest
Hi David,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
They have sent a letter to my…
These onanists have sent a letter to my address for a person who does not or ever has lived here, furthermore I have no knowledge of named person.
They do not answer phone yet says open Saturdays.
There is no e mail address.
I cannot communicate on the portal as I have no account with these mooncalves.
Letter has gone back in post "not at this address".
Please God do not let them send anyone to my door for further harassment.
23 dicembre 2023
Non scritta su invito
Risposta di Capquest
Hello Jonny,
I am sorry to learn that you have received a letter addressed to someone else. I understand how frustrating this must have been for you. We value everyone's time, and I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service in a timely manner, and I apologise for any inconvenience this may caused you. Please call us on 0333 999 7200 in order to look in to this matter in more detail.
Kind regards, Matthew
Fictitious debts for a free payday
Capquest sent a very vague but threatening letter for a debt I've never owed. I rang the company they say I owed money to and I have never defaulted on a payment. Fishing for money from fictitious debts - a quick Google search demonstrates they like a free payday at unsuspecting victims expense. An absolute scam, and at Christmas time none the less!!!
23 dicembre 2023
Non scritta su invito
Risposta di Capquest
Hello,
We work with many companies, and take on their debt accounts, so that we can help customers build better financial futures.
To do this, we work with customers to find the most suitable solution to pay off their accounts within a manageable plan. If you have any form of query or dispute, I'd like to assure you we're here to listen and fully support you with the matter.
Please message us through your online portal at: https://portal.capquest.co.uk or call us on 0333 999 7200 as
I would like the opportunity to find out more regarding your feedback to see if there is anything I can do to help.
Kind regards, Matthew
Very helpful and considerate
Very helpful and considerate, clear explanations, totally satisfied with our review.
21 dicembre 2023
Risposta di Capquest
Hi Glyn,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful and considerate. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Very professional and easy talk to
19 dicembre 2023
Risposta di Capquest
Hi,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was professional and easy to talk to. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
Kind regards, Matthew
Regarding my experience with Capquest
So far Customer Services have been very helpful over the phone with my case. However I’m having problems registering my account with creating passwords even with the criteria requested and have still not heard back or got a response from Capquest about this email.
19 dicembre 2023
Risposta di Capquest
Hi Zurfishan,
Thank you very much for sharing your positive experience. I am glad to hear that you were happy with the service that you received and that my colleague was helpful. I will do my utmost to ensure your feedback is shared with the agent you are referring to.
I'm sorry to hear you are having issues with registering your account and creating a password. We strive to provide the highest level of customer service and support. If this hasn't been the case, I'd like to take this opportunity to fully investigate your experience and support you further.
We do not have a mailbox for customers to email. If you have emailed customers@capquest.co.uk, you will NOT receive a reply as this mailbox is no longer in use. Please message us through the online portal at: https://portal.capques.co.uk or call us on 0333 999 7200 so we can talk in more detail.
Kind regards, Matthew
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