Canvas Holidays Recensioni 

Great holiday in France. Good service, good price

Mobile home were great size and had everything we needed. However it wasn’t that clean on arrival and I had to spend about 30 minutes , cleaning sand off floors and stains in microwave .
Canvas staff was lovely and helpful .
Campsite is nice expect for the queues at the bar -40 minutes - the first night

I was informed there was a music festival at our accommodation three weeks before we had to depart and was told I couldn't access our caravan for two days and was told to arrive late or a day early. With pre-booked holiday from work and arranged travel this was unachievable.

I am disgusted that was informed so late as looking at the promotion of this festival, it had been arranged for a while.

This has ruined our holiday.

After informing canvas of my age of 70 years old and that I am disabled old my wife and myself was looking forward to our holiday in France , we arrived at our campsite after a three hour delay at Dover not canvas holidays fault but being very tired, we was given a map which was very complicated and told to make our own way to our luxury camping accommodation,you can’t park by your pitch but had to drag our luggage up a rocky path to get to our so called luxury camping tent this tent was in terrible state one window zips we’re broken and on the other the tabs were ripped so we couldn’t open the windows, the outside weeds were two foot up the outside and there was no gas on so after travelling from north Wales and down to Paris area we couldn’t even make a cup of tea, on the next pitch was a child’s climbing frame and across the path a table tennis table we was so tired after dragging all our luggage we just needed to rest the noise was very loud , there were only two toilets 50 meters away down the rocky path and the shower block 200 meters down two rocky paths, think this is totally inappropriate for disabled people after emailing canvas , no reply I phoned, the next day the manageress Faba tried to see if there was any where else we could be put ,but being high season there was no where , she informed us that cavas holidays had not informed them of our situation and they quite often dont , I must say Faba was very nice a apologetic and was a very nice person and tried very hard to help us, but the joke of the advertisement luxury camping I think is a misrepresentation and i will tell everybody how bad cavas has treated us , arter getting home and being sent a email asking for what we thought of our holiday we was sent a brief email saying that they know about our holiday, no apology which I feel is not good enough so please think carefully about what you think luxury camping is.I wil be complaining to ABTA about misrepresentations and our treatment.

Update canvas holidays have offered me £150 + £50 next years holiday .and would like to thank them for this but I would suggest that someone inspects this camp site to see the state of the accommodation offered.

I’m sorry to see Canvas Holidays with such a low score here, as I think of them as a company that’s been well run and customer focused for decades. My family is currently three days into a ten Canvas holiday in the South of France. The site is fantastic and deserves its five stars. The accommodation is basic and as honest reviews point out, a step up from camping rather than a step down from a hotel. That said, a couple of easy fixes have been missed, and the real problem is that there is no rep actually on site. We had a rushed check-in, from which the rep could not wait to get away, without time to check the property. We discover that one of the bedrooms has no hanging rail and no where to put clothes. The rep is nowhere to be found but answers WhatsApp messages. Yeah, the rail is missing, have to see if we have one in stock but not my job that would be maintenance. Can we please have two more pillows as these are unusable? Yeah, they’re all like that. And the filter over the hob is filthy and keeps falling down… yeah that would be maintenance. Back in the day Canvas had their own reps who were generally excellent, and there is a Eurocamp rep here who is very visible. So the solution is clearly book your site directly or with Eurocamp if they are present - Canvas/VacancesSelect are clearly the weak link here.

Day one…
Journey to parc des roches at st cheron, France. Booking voucher/advice only mentioned to contact if late arrival. We arrived just after midday after a 12 hour journey with children to find the campsite in lock down until 3pm. We had to wait with tired children in our baking hot car for nearly 3hours. Our booking voucher also didn't mention local deposit, but found we had to cough up 200 euros.
Accommodation was dirty with several items missing from the itinerary.broken bed in one room, broken toilet seat which we fixed when our child fell off it, gas burners on the hob not working also.
Campsite shabby in need of tlc.

Day 2, we spent the day on site. All the play equipment for mini golf etc loaned elsewhere, kids club run by the french for the french. Our kids felt left out.
But at least they got to swim. The pool area wasnt bad but no shoes allowed in the area and the ground was gravelly so caused more problems than it prevented regarding contamination
Snack area closed. No refreshments by pool for us.

Evening entertainment at the bar/restaurant was same lady from the kids club who ran a quiz purely in french.

Days 3/4 we went off site
We ordered baguettes from the shop before breakfast however, although they were nice, the staff were just so rude, particularly the cleaning lady…
Day 5 check out, waited for non English speaking cleaner who tried to insist we had broken a bed frame that was already broken! Finally got my 200 euros returned.

On the whole staff rude and unhelpful here. Either couldnt/wouldnt speak anything other than french. We got by because we know a little, but the dutch, german and italian families were in constant use of their phones to translate

Site old and shabby
Accommodation dirty and in need of repair

Claims to be 25 miles from paris which is a little fib, and daytrip to disney is hour either way.

Definitely would not recommend

I recently spent a week with my family in Canvas (Vacance Select) accommodation in Cote D'Argent in France. Upon arriving to the Campsite, we were met by two Vacance Select Rep's. There was an instant language barrier as we did not speak french and they had little english. I was asked rudely and abruptly for my deposit and repeatedly told that i must clean the accommodation. I have been to several camps and always leave them clean, neat and tidy so I found it odd that this was all I was being told about. We got no information about the camp, the local area, the shops, the restaurants, absolutely no friendliness or interaction apart from our deposit. However, upon entering the mobile we had been allocated, it became very obvious why the reps had placed such emphasis on me cleaning the mobile, as it was filthy, smelly, disgusting, old and in need of modernising. The smell of urine was disgusting, the sand and stains on the floor were evident and the stains on the linen were filthy. There was also no oven. I spent the first morning of my holiday buying cleaning products and cleaning the mobile while my children went with there father to the pools. We had no choice but to make the most of it as this was our family holiday. The reps did not contact us once during our stay to see how we were doing or if we needed anything. They were quite simply the rudest individuals I have ever come across in a camp. On the day of our departure, the reps arrived at 9.30 to inspect the mobile. We had agreed for them to come at 9.50 but as I had everything packed and cleaned I was happy for them to come in. I had given the mobile a really good clean by comparison to what I had arrived too, albeit I did not give a deep clean as I did not consider this to be my job, but that of Vacance Select. Upon inspection, a rep proceeded to shout and bark orders at me that the place was not clean, when in fact it was very clean. They found two crumps in the fridge, items and dirt under a bed in a room that we had not used and proceeded to say that I had failed to clean this room. I stated my children has slept in the other bedroom and that this room was not used by me and the lack of cleaning as from the previous holiday makers. I was asked to clean the toilet again even though it was perfectly fine so I did and then I washed my hands in the sink afterwards I was accused of the sink not being clean. Within 10 minutes of arriving and being rude to me for most of that time, the mobile was locked up and ready for the next family. I was appalled at the lack of cleaning or preparation being carried out for the next family. In an era of post covid, this mobile badly needed a deep clean, not least because the urine smell in the bathroom never left but the floors were full of built in stains were they had never properly been cleaned family after family. No mop or mob bucket was provided. No handles wiped down, no checking of cups, saucers, pots and pans etc. The reps had no regard for the money famillies save to come away and stay in these camps and all we ask is that the accommodation is clean and nice and neat and not ridden with smells and disgusting cups and cutlery etc, much of which i had to wash each time i used an item. I asked if I was getting my deposit back, and I was told that I could get it back once my car pass had been handed in. The reps refused to wait while my husband (who had taken the children to reception to play while I dealt with the reps) returned with the car pass. Eventually after running after them on two separate occasions from two different mobiles, did they eventually stop their cart and return my deposit. The ignorance and rudeness was disgusting and if they represent the family values of Vacance Select then this urgently needs reviewed. I would not recommend anyone to stay at a Canvas accommodation. Vacance Select should assure families they are taking their health and safety seriously and cleaning these mobiles down properly for incoming families. Otherwise, I would caution anyone prepared to stay in a Canvas mobile because if this is their policy to rent out unclean mobiles, then this is appalling.

Good website however i did have a little trouble completing finishing.

two of the units offered as available but i was then told "Oops not available.

Got there in the end and looking forward to our trip

This review only relates to the booking experience.
The website appears to be glitchy. Date of birth fields recorded the wrong date of birth on travel documents despite correct input. I was unable to correct this post booking on the website because it does not retain the information entered despite entering and submitting multiple times.
The wrong number of passengers for inbound ferry crossing was submitted to Brittany Ferries, which now has to be corrected by phone in order to ensure correct advance passenger information.
Hopefully, these issues will be resolved and the holiday will be enjoyable, but would recommend the company performs some testing of the online booking system.

I would strongly advise to stay away from this company. We had booked to go to Bella Italia from Monday the 26th June for 10 nights. 2 adults and 3 children. A few days before we were supposed to go my mother took a bad turn and became terminally ill. We contacted Canvas first on the Friday morning. I even emailed a letter from my mums doctor to say we could not travel. There was no problem with the airline who were more then helpful. Canvas on the other hand were less them helpful. Nobody in the office could give us an answer. Then on the Friday afternoon we got an email confirming our cancellation. When I questioned were we going to get any compensation I got a very generic email from a manager called Steven saying because we only gave 3 days notice we're not entitled to a refund or voucher. We know for a fact that our mobile has been leased out since because we were supposed to be going with friends who are there now and they told us people moved in 4 says later. I have sent 2 further emails about this and have got no further response. My husband rang today to ask to talk to a manager and he was told we were supposed to give 7 days notice! Anyway on top of what has been an extremely difficult time I find it hard to believe that a company would be so ruthless and unsympathetic to our situation. I would strongly recommend to stay away from them!

Generally good. Payment flow from the 90s. Chose the wrong payment provider then had to cancel and go back. Incredibly rudimentary, presumably fractionally cheaper than Stripe or something.

The discount code as a return customer did not work

Booked with Canvas for our yearly trip to La Croix du Vieux Pont, first time we have used them and it will be the last. They used to have the monopoly of vans on the site but now don’t have many just a few down by the river. I’m glad that’s the case as they are terrible. Van was well used and the surroundings of the van were horrendous. We had weeds in our garden area growing higher than my 9 year old son. That area of the park is like something from mad max. It’s apocalyptic. The bedroom and shower were overrun with ants. I reported this to the rep who wasn’t interested and ignored my calls.on check out. She didn’t even apologise, the kitchen sink water pipe had broken so everything we washed up went under the van ( probably why ants were so bad). The van had dead bugs squashed everywhere. On the final morning she just gave me my deposit and left. Didn’t even go in the van. Obviously she knew that there was nothing worth taking or was already broken. Please use another company don’t use canvas or vacanceselect. If you want to have a nice holiday stay away from these.

Awful experience in a caravan in Italy at camp albatros .Firstly arriving around 9pm there was no bedding , towels or baby package even though I had previously payed for this . The caravan was awful . It had no curtains missing light bulbs which I had to chase up . Realised next day everytime toilet was flushed it flooded the floor ,tried to take a shower and the hose fell off ! Ended up complaining and got moved right to the edge of park . The caravan was so out the way didn't conect to campsite Internet. The smell was vile inside it was extremely old fashioned compared to other companies caravans as they had double glazed windows lovely balconies and modern interiors. Mine had old rusted slide plastic windows , every window had one curtain not stretching to sides so people could look in every room I was in . It had ant nests in corners of room rusted old taps in bathroom and kitchen . The double bed was a mattress on top of a place of wood that you fell down if went at side . It made me feel dirty was so glad my family were on campsite with other companies as I went to there's to cook . The caravan was like something from the 80s and I honestly think I was put in a staffs van when I moved. So disappointed would never book with canvas again it ruined my holiday. Such a lovely camp site 54 of my family went and only I went with canvas . All of theirs were lovely and modern it was only mine which was like a shack .

Straight forward website to book on took about 10 mins max ( returning customer)

Your website is incredibly buggy. It would recognise my username simply because of having capital letters rather than lower case letter in my email address. I had to change my password 3 time before I could actually log in to the website, being sent around in circles on numerous occassions.

Disappointed you do not use Eurotunnel for travel purposes. Also when I tried to book travel , entered Mercedes and only had a choice of Citan model so website not great and didn't book any travel.

Good information on website and easy to use and book.

Easy to book. Clear information and pricing.